Al Walker
"Al Walker has been in the speaking, training, and consulting business for over 30 years and has spoken throughout the USA, Canada, Mexico, and Europe. He is a past president of the National Speakers Association, is a Certified Professional Speaker; he’s been awarded with the CPAE, Council of Peers Award for Excellence – Speakers Hall of Fame and received The Cavett, the highest award presented to one member of NSA each year.
World Fit to Lead In Through Humourous anecdotes and stories, Al delivers the driving message that in order for us to have a world fit to live in, we must first have a self worth living with and a philosophy to live by. Al defines exactly what it takes to have a 'self worth living with', and how knowledge, skill, and attitude contribute to that goal.
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Dr. Alan Rosenstein
Dr. Alan Rosenstein is currently Vice President and Medical Director for VHA West Coast, Pleasanton, CA.
He is noted for numerous publications, lecture, seminar presentations and national and international consultation experiences in the areas of performance improvement, information management, decision support, performance profiling, health economics, resource and case management, technology assessment, outcomes analysis, nurse- physician relationships, organizational dynamics, physician engagement and physician leadership, quality improvement and cost-effective care.
He will discuss the positive attributes of effective communication and collaboration in improving patient safety and quality outcomes of care, raise awareness as to the status, prevalence and significance of nurse, physician and staff disruptive relationships and address the barriers to effective communication.
Alvin Law CSP
Over 13,000 babies around the world were deformed in the early 1960s because of a morning sickness drug, Thalidomide. Alvin Law was born without arms after his birth mother, thinking it was completely safe, used just a couple of the tiny pills and their lives were forever altered.
Yet, what may have become a tragic life-story did not turn out that way. Today, Alvin is not only a completely independent, remarkably successful professional speaker, but proof that out of nothing can arise one of the most inspiring stories you will ever witness.
Drawing on 25 years experience as a speaker, but more importantly 45 years experience living life without arms, Alvin presents what he calls Alvin’s Laws of Life. Using vivid imagery in telling his life story, Alvin’s exploration on Attitude, Learning, Value, Imagination and a Never Give Up Approach shows not how he overcame the immense challenges brought on through being born without arms, but how everyone can overcome their own challenges in life.
Alan Vengel
Alan Vengel has provided his services to companies for over 20 years as a consultant and speaker on Leadership Training, Influence and Negotiation, and Talent Retention and Career Development.
Vengel has developed and is a master trainer for the highly acclaimed skill building courses The Influence Edge™ and The Negotiation Focus™. When employees apply Alan’s methods, they're able to get work done faster, form stronger alliances, reduce conflict, relieve stress, and negotiate their way through situations that would previously have stopped them dead in their tracks.
Vengel’s strategies aren’t based on manipulation. Instead, they're based on ethical, relationship-building principles.
The Influence Edge®: Getting Work Done Without Authority People aren’t born with influence skills. They must learn them. Using a systematic approach to making people more persuasive and influential, Vengel Consulting Group, Inc. has developed a suite of influence development and communications courses. Salespeople, customer service representatives, project managers, corporate leaders, IT professionals, and others have discovered that our courses are effective and powerful, delivering proven results.
Negotiation Focus® is a one- or two-day skill building workshop in which participants quickly learn new behavioral tools that they can put to immediate use to more effectively negotiate the outcome of events. The techniques participants develop provide them the necessary skills to achieve better agreements and longer lasting relationships.
Andrew Lewis, M.T.S., BCCC, Q.Med
Utilizing the full spectrum of his career, Andrew combines his diverse background as a commercial pilot, minister, and professional mediator to help people look beyond their differences and function together with unprecedented efficiency.
Whether it’s helping teams navigate change, or tactfully dealing with the ‘Elephant in the Room,’ Andrew helps organizations break through roadblocks that are holding them back from firing on all cylinders.
Now as a Synergy Specialist, he inspires organizations to create high performing work teams.
“Great leaders are almost always great simplifiers who can cut through the argument, debate and doubt to offer a solution everybody can understand.”
– Colin Powell
Inspired by this quote, he founded Conflict Solutions Consultants. Supporting the under served (those experiencing economic, cultural and linguistic barriers), he is also a sought-after trainer and innovative subject matter expert in the delivery of solution-based services addressing diversity and race relations. His restorative justice lens and bridge-building framework have been used to train school resource officers, community justice partners, school administration staff, and non-profit organizations.
Ashley Rhodes-Courter
Since her first National Keynote at age 14, Ashley Rhodes-Courter has shared her story with thousands in the United States and in over 7 countries.
Ashley Rhodes-Courter, MSW, is the quintessential American success story. Born in 1985 to a single teen mother, by the age of 3 she was in Florida’s foster care system where she spent almost ten years being shuttled between 14 homes—some quite abusive—before being adopted from a Children’s Home at the age of twelve.
Despite her ordeal, she excelled in school because she believed that, “my education was the one thing nobody could take from me.” Early in her life she felt compelled to advocate for herself and the other children she lived with, particularly in the abusive foster homes.
Her efforts and academic achievements landed her Eckerd College’s Trustee Scholarship where she graduated with honors and ahead of schedule earning a double major in Communications and Theater and a double minor in Political Science and Psychology. Ashley then went on to earn a Master’s Degree in Social Work from the University of Southern California.
During her undergraduate studies, she was one of 20 college students selected for the USA Today All-USA Academic Team and was named one of GLAMOUR Magazine’s Top Ten College Women. She was also selected as one of the four Golden BR!CK Award winners for outstanding advocacy for community change by DoSomething!. As part of their campaign, she was featured on 25 million bags of Cool Ranch Doritos.
By the age of 22, Ashley had become a New York Times Bestselling Author. Her first book, “Three Little Words” is now an International Bestseller and has been published in at least 4 countries. Her second book, “Three More Words” debuted at #1 on Amazon Bestseller’s List. Both books are used in classrooms across the country in various community and First Year Experience Collegiate programs.
Ava Fluty N.D., MEd., CNHP
Dr. Ava Fluty knows how to get and keep an audience’s attention and make the day a productive learning experience. She holds a bachelor’s degree in education, a master’s in administration and supervision, and Doctorial Degree in Naturopathic Health. She has the latest information, theories, and techniques at her fingertips.
As a successful business owner of several companies, Ava understands and has first hand experience of the necessity for your employees to be motivated, enthusiastic, and eager to lead for you.
As a national/international trainer Ava has trained in Indonesia, Singapore, Hong Kong, and all over the United States, on time tested skills of communication and service.
Delegation is essentially the art of accomplishing organizational goals with and through others. Successful delegation involves focused goal setting and effective follow-up and monitoring.
The rules for work are changing. We are no longer judged solely by how smart we are or our level of expertise. More and more, employees need to develop a rounded set of skills to succeed in the workplace. Without the skills to perform at this new level, your staff will move at half-speed-creating bottlenecks, losing focus, causing conflict, and slowing down the entire organization. Dr. Ava Fluty provides keynotes and trainings to address this new reality. The result is organizations that are ready for changes, that communicate effectively, that complete projects on time, that resolve conflicts, that meet and beat customer expectations, and that get out in front and stay there!
Brian Lee
Brian Lee is one of North America's leading voices in the fields of Patient Satisfaction, HCAHPS, and Nurse and Employee Retention. He is a best-selling author and sought-after presenter in the healthcare industry (having presented all over North America, and 14 countries worldwide).
His publications include ""Keep Your Nurses for Life"", ""Satisfaction Guaranteed"", and ""How to Satisfy Every Customer, Every Time."" In addition, he has published more than 60 audio and video training programs, including ""Essential Secrets to Become the Healthcare Employer of Choice."" As the CEO of Custom Learning Systems Group LTD, Brian and his team have led hundreds of hospitals and healthcare organizations through the journey to service excellence.
Known as Healthcare's ""Mr. Loyalty,"" Brian not only educates his audience on the how-to's of patient, staff, and physician loyalty (a particularly important subject in this era of HCAHPS and Value-Based Purchasing), he also inspires hope and commitment, resulting in a renewed passion for care-giving.
Inspiration to Lead, Solutions to Succeed There’s an old saying, “The speed of the Leader is the speed of the team.” In a world where health care reform is forcing controversial change, every health care provider must be a care giver and a care leader. Brian will provide insights, examples and tools to inspire everyone to lead with accountability, passion and speed.
The Leadership Factor in Value-Based Purchasing: Team based strategies to become the hospital of choice in a tough economy and a world of dramatic change, Brian explains how personal leadership and team empowerment can transform outcomes.
Blair Kolkoski
Blair Kolkoski is a Business Performance Coach. Inspiring, compassionate, wise and an exceptional listener, Blair has been helping leaders align their core values and goals with their intended business model while creating profit. He coaches people through a process that improves their personal performance, customer and client satisfaction and bottom line.
Blair has spent his entire professional life researching elite businesses and the leaders that guide them. His personal mission is to inspire individuals to create their preferred future. He has studied and worked with many of the greatest minds in business, communication, leadership, and behavioral change. He believes your business can be a “dojo” a place to practice, learn, and grow.
Blair has presented to audiences both nationally and internationally on the topics of communication, leadership, sales, building high performing teams and business success.
Blair and his wife Catherine are the proud parents of three children, Bryce, Breezy, and Brielle. He is an Eagle Scout, and enjoys aviation, backpacking, fly fishing, international expeditions, live music, yoga, and scuba diving. He can be reached at [email protected] or 816-405-1318
Bronkar Lee
Bronkar Lee isn't your typical keynote speaker. His unique background includes touring Europe as ringmaster to a world-renowned circus, appearing with Jay Leno on the Tonight Show, and beatboxing with his son in a viral video that received over 150 Million views .
Bronkar plays 42 instruments and counting (including drums, saxophone, guitar, and Native American flute) which he's incorporated into live performances and presentations for over 20 years. Music and sound affect our physiology, change our attitudes, and connect us together as humans, which is why it is so effective in demonstrating techniques for improving communication, collaboration, and creativity.
Bronkar has produced multiple theater shows, and he also founded the Set Your Tone Summit in Atlanta, Georgia (a full-day experience of live music and Ted-talk style presentations from various thought leaders). He serves as the current President for the Georgia National Speakers' Association.
Bronkar collaborated with his wife Cyndi Harvell Lee to write the book BAM: Bold Achievement Method , outlining his 6-step process for accelerated learning, and they are currently working on their second book together.
Pulling from these vastly different experiences, Bronkar provides a refreshing perspective on innovation, creativity, and the maintenance of our health and well-being.
Bruce Lee
Bruce Lee is an international event speaker, coach, MC and author. His passion is working with individuals and organizations by offering real solutions to their current challenges through high-value “what to do” content-rich information, an engaging style and real life situations that all audiences can relate to. The objective is to enhance leadership performance and individual productivity in order to improve bottom line results, increase market share and vital employee and customer loyalty and retention. This will create the culture you need where customers and staff do not want to leave. As a former business owner and with extensive experience gained through involvement in four businesses from a good cross section of industry; banking, credit, oil and gas, executive recruiting and a retail business, prior to becoming a professional speaker, Bruce brings a hands-on approach to measuring and maintaining employee satisfaction. Each presentation includes a variety of additional resources and tools designed to support the training and increase the skills which are important to everyone.
Bruce Spurlock
Dr. Bruce Spurlock works with physicians and health care executives to create state-of-the-art clinical management and patient safety programs. Using his experiences as a leader in California quality initiatives and operational expertise in patient satisfaction, error reduction and quality systems analysis, he helps organizations develop results-oriented, quality programs. He is a nationally known speaker on a variety of health care topics.
Can’t we all just get along? Overcoming the Challenges of Teamwork in a Fragmented Health System Building the skills and enriching the environment for successful teamwork.
Building Safe Systems – How to Develop the Culture, People and Processes to Improve Patient Safety Explore the transformational approaches in making an institution a “Highly Reliable Organization.”
High Tech Strategies for High Touch Recruitment & Retention The marriage of technology with patient dived care is a winning model for the effective development of a stable prosperous workforce.
Beverly Kaye
Beverly Kaye is the founder and CEO of Career Systems International and is one of the nation’s leading authorities on career issues in the workplace. A dynamic and committed keynote speaker, Beverly’s presentations engage participants, stimulate learning and inspire action.
Beverly has spent years researching corporate strategies for developing, engaging and retaining knowledge workers.
During the last two decades, she has worked with a host of organizations to establish career development systems and coaching interventions. At the same time, she has been a strong proponent of the need for employees to manage their own careers.
So where does a manager begin when it comes to keeping good people? Dr. Kaye can take the guesswork out of employee retention by explaining 26 hands-on strategies – literally, from A to Z – that any manager, supervisor, or team leader can put to use now.
It’s an inexact science, to be sure. Yet recent reports from companies like Southwest Airlines and Sears show that turnover and customer service are inversely related – that is, the lower the turnover, the higher the customer satisfaction and retention and, ultimately, profitability. Dr. Kaye can discuss the common sense behind keeping employees and customers and how to make it common practice.
Christine Cashen, CSP, CPAE
For 20 years Christine has shared her expertise on conflict resolution, stress management, and cultivating a happier more productive workplace. Audiences have related so much to her experiences, struggles, and lessons that listeners have wanted to take her back with them to the office.
Author of the AWARD-WINNING BOOKS THE GOOD STUFF: Quips & Tips on Life, Love, Work, and Happiness and It’s YOUR Business: Good Stuff for Your Personal, Professional, and Funny Business. Christine holds a bachelor’s degree in Communication and a master’s degree in Adult Education. In 2016, she was the recipient of an HONORARY DOCTORATE from Central Michigan University.
Before embarking on her journey as a speaker, she worked as a university admissions officer, corporate trainer, and broadcaster. She is a mother of two, wife of a “hottie engineer,” and caregiver of Murphy, a chocolate lab. https://christinecashen.com
Clint Maun
Clint Maun is the cofounder of Maun-Lemke Speaking and Consulting. Clint and the Maun-Lemke Team work with a healthcare organization or a group of healthcare organizations to create a successful team initiative for staffing consistency. The process focuses on finding and keeping quality co-workers. Through the process the success can be measured in:
1.Agency spend reduction
2.Measurably reducing turnover (especially with new hires)
3.Vacancy reduction
4.Staff morale improvement
Today, Clint has been asked to present some key points on their successful processes. Fasten your seatbelt, get ready to take notes, have fun and reclaim hope.
Colleen Sweeney
What if one simple question could change your patients' experiences? This is the secret Colleen Sweeney enthusiastically shares as she takes you on a journey through the thrills and frustrations she experienced as director of customer service while leading her hospital’s service excellence initiatives – and she’ll tell you about the random patient encounter that forever altered her improvement mindset.
Over a period of three years, Sweeney interviewed more than one thousand people about their greatest health care fears, forming the basis of the Patient Empathy ProjectSM. Her research led her to develop the Top 11 Patient Fears list and the concept of “clinicaphobia.” In addition to hearing about results, you’ll also see provocative artwork from the postcard project that accompanied the interviews.
With her research as a backdrop, you’ll learn about the Patient Experience Pyramid, a tool useful in improving your own patients’ experiences or those of staff in any department in your organization. You’ll hear about a childbirth unit that created a patient fear index and successfully incorporated its use into an electronic medical record as part of each patient’s care plan. You’ll walk away with numerous easy-to-implement (and fun!) ideas.
Sweeney’s talk ends with a surprising – and unforgettable – twist.
Colleen Sweeney conceived and conducted the Patient Empathy Project, a three-year research study. She discovered that 96% of all patients have serious fears about health care and coined the term clinicaphobiaSM to describe the phenomenon. At Memorial Hospital, South Bend, Ind., Sweeney also served as director at the School of Innovation, which realized a 3:1 return on investment by utilizing the collective genius of its employees.
Balancing Your Life in the Midst of Change and Chaos
Would you describe your life as sane and satisfying or crazy and chaotic? Overloaded people often abandon the key self-care practices that bring relief and help them cope in stressful times. The resulting situation is unhealthy, unnecessary, and unsustainable. During this fun, lively, and engaging presentation, you’ll find ways to make vital adjustments to your personal and professional life to handle the decisions and requests bombarding you from many angles. You’ll learn that balance isn’t a luxury but a necessity for ensuring an energizing personal life, a positive practice environment, and a rewarding career.
Dan Gray
Dan Gray began his consulting practice in 1988 to provide senior services organizations with operational auditing, direct management services, and development of community-based services. In 2002, Mr. Gray established Continuum Development Services (CDS) and has worked with more than 100 providers across the country. He regularly provides his expertise on projects with the industry's leading accounting firms and is a past Board member of two of the largest provider associations serving seniors: American Association of Homes and Services for the Aged (AAHSA) and Catholic Health Association. He is a frequent speaker at industry conventions and forums such as AAHSA, Ziegler, and National Pace Association conferences.
In his long experience in the industry, he has conducted 100+ operating reviews, achieved turnaround of two retirement communities and a large nursing home, and provided technical experience to health systems and long-term care organizations to develop PACE (Program for All Inclusive Care for the Elderly) and Lifecare-at-Home programs.
Since 1986, prior to beginning his own consulting firm, Mr. Gray served in the capacity of Vice President of Elder Services for a major health system in the Chicago area and CEO of a retirement community in Signal Mountain, TN. In those roles, Mr. Gray was responsible for implementing the strategic direction and all phases of operations of the Elderly Services division, including marketing, construction, personnel, finances, resident services, and new services in the continuum of care. In addition, Mr. Gray developed PACE (""nursing home without walls"") in Chattanooga and St. Louis. He also developed the Live-at-Home program (virtual retirement community) in Chattanooga.
Mr. Gray is a licensed administrator in Tennessee and has held administrator licenses in Wisconsin, Missouri, Minnesota and Florida. Mr. Gray has a Master of Science in Long Term Care Administration from North Texas State University, div for Studies in Aging, a Certificate (Masters Level) in Gerontology from the University of Southern California, Los Angeles, Leonard Davis School of Gerontology and a Bachelor of Science in Psychology from Bryan College, Dayton, Tennessee.
Dan Thurmon
Dan Thurmon isn’t just a world-renowned Hall of Fame keynote speaker. He’s also an author, entrepreneur, workplace performance expert, fitness advocate, acrobat, unicyclist (even on mountains – yes, really), drummer, and is (in his late forties) learning flying trapeze!
Unique Presentation Style
Dan is known for delivering powerful, customized opening and closing keynotes in jaw-dropping style. He does handstands on podiums while discussing balance. He juggles sharp objects to teach principles of performance under pressure. He weaves through the audience on a six-foot unicycle to visually amplify principles for navigating change. You get the idea. Dan uses every bit of his passion and ability to educate and inspire his audiences. The results and experiences are unlike anything any other speaker can offer.
Dan’s philosophy can be summed up by the title of his book, Off Balance On Purpose. He believes we’ll never achieve “perfect balance”. Instead of chasing this impossible dream, we should learn to embrace uncertainty and initiate positive changes that lead to personal and professional growth. Dan’s multi-dimensional view of success incorporates quality health, strong relationships, and meaningful contributions.
Dave Carroll
Musician Dave Carroll’s United Airlines flight had just landed when a fellow passenger looked out the aircraft’s window at the baggage handlers and exclaimed, “My god they’re throwing guitars out there!” When nine months of calls and emails to United failed to net Dave compensation for $1,200 of damage to his guitar, he took matters into his own hands and posted his song “United Breaks Guitars” to YouTube. Within days, the video had millions of views (it has since been seen by 150 million people worldwide), and caused a storm of bad PR for United, causing their stock to plunge and costing shareholders $180 million. In his insightful and entertaining presentations, Dave recounts his story while also delving into the importance of customer service, social media, branding, and the power of one voice to make a difference.
Dave Gorden
Dave Gorden works with organizations who want to provide exceptional service, and with Managers who desire to develop the full potential of their team. He works with Key Management to create a culture that fosters excellent service, both internally and externally. Dave conducts Keynote Presentations and Workshops that are designed to boost morale and get people focused on a common goal.
Dave really does his homework and everything he does is ""planned"" not ""canned."" He will facilitate a strong ""Team"" effort. TEAM stands for: Together Everyone Accomplishes More.
Dave is a former executive of the CBS television network. He has been the personal agent for Olivia Newton-John, The Osmonds, Tony Orlando & Dawn, and several other top artists.
Guest Astonishment
Walt Disney said; “You can dream, create, design and build the greatest place in the world, but it takes people to make the dream a reality.” We will look at your greatest natural resource, that is your Team Members. Experience has proven that to be the “Healthcare Provider of Choice” in your market, you must be the “Employer of Choice.
David Glickman
David Glickman has been a full-time professional comedian for twenty years. He has performed over 2,000 comedy shows.
In 1995, David moved from Miami to Tampa. His list of corporate clients continues to grow as fast as the positive word-of-mouth and industry “buzz” that follows each of his performances. He is an active member of the National Speakers Association and is Past President of the National Speakers Association—Central Florida.
Enjoy a hilarious program of jokes and songs and props designed to positively address situations and frustrations that the typical healthcare professional deals with in his or her job.
David Horsager, MA, CSP, CPAE
David Horsager, MA, CSP, CPAE is CEO of Trust Edge Leadership Institute and a global authority on helping leaders and organizations become the most trusted in their industry.
He is inventor of The Enterprise Trust Index™, director of the annual study—The Trust Outlook™, and national bestselling author of The Trust Edge.
With clients ranging from Fortune 100 companies to professional sports teams and global governments, David has taken the platform across the United States and on 6 continents.https://trustedge.com
David Irvine
David Irvine is sought after internationally as a speaker, author, and trusted leadership advisor. His work has contributed to the building of accountable, vital and engaged organizations across North America. As one of Canada’s most respected voices on leadership and organizational culture, David has dedicated his life to helping build organizations that attract, retain, and unleash success - by leading The Authentic Way.™
David has advanced degrees in human development, science and social work. With more than thirty years of experience as a workshop facilitator, family counselor, professional speaker, and adviser to executives, David has developed a unique, personal and practical approach to transforming leaders. Every year, thousands of people attend David’s inspiring and thought-provoking programs on authentic leadership, accountability, embracing change, and cultural alignment. He consults with and presents to a wide range of corporations, professional associations, government, education and health care organizations.
David is the best-selling author of six books, with over three hundred thousand copies sold worldwide. His latest book, Caring Is Everything: Getting To The Heart Of Humanity, Leadership, and Life, was released in the fall of 2016.
David has taught courses at three universities and the Banff School of Management. NBC’s Today Show and numerous national radio and newspaper publications have interviewed David.
On a personal note, David is a formerly nationally ranked distance runner and was a Canadian who trained with the US Olympic team. David lives with his wife and family in the foothills of the Rocky Mountains near Cochrane, Alberta, Canada.
Derreck Kayongo
Derreck Kayongo was born January 25, 1970, in Kampala, Uganda, just before General Idi Amin Dada seized power in a military coup. The new regime became known for its brutality, and today Idi Amin is one of history's most notorious dictators. As violence spread through the country and civil war erupted, Kayongo and his family became refugees in Kenya. He later immigrated to America to attend university. Today, he is a successful entrepreneur and human rights innovator.
Though most well known as a 2011 CNN Hero and founder of the Global Soap Project, Kayongo is an expert in environmental sustainability and global health, as well as the current CEO of the National div for Civil and Human Rights in Atlanta, Georgia. In 2016 the Georgia State Senate passed a resolution recognizing Kayongo's incredible journey from refugee to CEO.
In 2014, Kayongo joined the elite TED TALK speakers in Charleston, SC, and he travels the world sharing his knowledge and experiences. In his words, he is ""giving voice to the voiceless"" since many people affected by displacement and civil war never have a chance to be heard. Known for his optimistic energy, Kayongo is a joyful, expressive speaker whose stories entertain, educate and inspire audiences of all ages and backgrounds. He has done hundreds of interviews around the world and has been seen on CNN, the Christiana Amanpour Show and BBC's Focus on Africa. In December 2015, Bo Emerson of the The Atlanta Journal-Constitution referenced an earlier AJC article, writing that "" In describing Kayongo's rhetorical skills, staff writer Matt Kempner wrote, ""This is his greatest strength: getting people inspired to see the bigger picture. Convincing them that even the little guy can do something big.
Donna Cardillo, RN, MA, CSP
Donna Cardillo, RN, is the Career Guru for Nurses. She travels the world helping nurses to be happy in their careers and to reach their full potential. She does that as a keynote speaker, columnist, author, and cut-up. Her accomplished career combines over 20 years of clinical, managerial and business experience, not to mention her stint as a professional singer. Donna’s clinical experience includes emergency and psychiatric nursing.
Donna holds a diploma in nursing, a BS in Health Care Management and an MA in Corporate and Public Communication.
Known as “Dear Donna”, she gives daily online career advice to nurses at nurse.com and writes a monthly column for Nursing Spectrum and NurseWeek magazines. Donna was formerly known as the “Healthcare Careers Expert” at monster.com
Donna has twice been named Business Woman of the Year in New Jersey and has also received the coveted Athena Award, a national leadership award for women. Donna was designated a Diva in Nursing by the Institute for Nursing in NJ for outstanding achievements and excellence in practice. She has also been named one of 50 Best Women in Business by NJBIZ.
Donna Hartley
Donna Hartley has an amazing story… she is proof that one woman can walk through fire and deliver a message powerful enough to impact millions of lives. Drawing on her three life changing events of surving a fiery plane crash, Stage 3 melanoma, and open heart surgery she ignites her audience with 'firepower' to awaken their untapped potential. An international motivational speaker for 25 years, she shares her wisdom-based strategies to master life's challenges.
Donna Manring
Donna’s positive attitude and winning style makes her a popular choice to inspire crowds at keynotes, educational seminars, corporations, business lectures, community events and more.
Donna uses proven systems that include Humour and a positive approach. Her programs receive high evaluation comments and event coordinators love to work with her. She adds quality to any conference setting or training program. Evaluations of Donna by conference attendees include; “able to apply systems and strategies in their own facilities”, “result driven systems”, “able to create action plans”, “funny, inspiring, enthusiastic, great speaker”, and “effective and has a unique way of motivating people”.
Donna Manring, DTR, Owner/Founder of Manring Consulting & Innovative Dining Solutions, has extensive expertise in training on leadership, management and team building resulting in superior customer service.
She has over twenty years of experience training on culture change, leadership strategies and employee relationship building. Donna has a unique perspective on training that promotes participants to learn,
build their skills, create action plans and be able to walk away with tips and techniques that can be applied immediately. Having worked in the health care industry for many years allows Donna the advantage to understand the challenges and rewards working in health care.
Donna Manring is registered with the Academy of Nutrition & Dietetics and is Past President of the Wisconsin Academy of Nutrition & Dietetic Association. She is a member of the National Speakers Association.
Donna inspires, motivates and transforms people into action!
Ed Oakley
Ed Oakley is the Chairman and CEO of Enlightened Leadership Solutions, Inc., a training and consulting company, where he has had the opportunity to put his leadership concepts to work. He spent 15 years in the computer industry and has been on a quest for over 25 years to understand how to bring out the very best in people.
Ed founded Enlightened Leadership Solutions, Inc. in 1987. He is co-author of the best selling business book ""Enlightened Leadership: Getting To The Heart Of Change"" (Simon & Schuster), now in its 30th printing. Ed has authored numerous articles on ""Adventures in Enlightened Leadership"", published in the book Leadership in a New Era, and an article titled ""The Role of Enlightened Leadership in Cultural Change"", published in the Journal of Innovative Management. He is co-author of the audio and video training series, ""Making Managers Into Leaders"".
How to attract, retain and motivate the ‘right’ people – a practical framework for balancing the need to nurture people and get results.
Project Leadership Tools that integrate with existing project management practices to address the key areas that impact project performance.
Eileen McDargh
Since beginning her consulting and training practice in 1980, Eileen has become noted for her ability to speak the truth with clarity, wisdom, Humour and compassion. Long-standing clients and repeat engagements attest to her commitment to make a difference in minds, hearts and spirits of organizations and individuals.
She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions.
Balance is baloney!! Change the metaphor and change your life. It's all about integration and SAILING. Learn how from Eileen.
This inspiring keynote is based on the belief that successful organizations and individuals continually hone their thinking and self-management skills in order survive in rapidly changing times. They are experienced 'navigators' who lead their people and their organizations through tough times to smoother waters. These companies and their top performers are usually experienced 'masters' at accepting and welcoming the change process as the path toward individual and organizational growth.
Elizabeth Jeffries
Elizabeth Jeffries, RN, CSP, CPAE Speaker Hall of Fame, of Louisville, KY works with leaders who want to master their influence and multiply their personal performance. She is an award winning speaker and has authored several books on servant leadership and relationship strategies, including The Heart of Leadership: How to Inspire, Encourage, and Motivate People to Follow You.
Staying Up in a World That's Upside Down!
In this upbeat session on personal motivation, you'll discovertips on how to stay on top of the world in a world that's often upside down. You'll leave this program with renewed energy to live on purpose, take better control of your life, and handle the changes around you with grace and Humour.
Eric Chester
Eric Chester is a trusted source in the global dialogue on employee engagement, workplace culture, and the emerging generation. And he isn’t some Johnny-Come-Lately to this important conversation. Since 1986, Eric’s been in the trenches researching, studying, speaking and writing about these topics.
He was one of the first authors to spell out the radical differences of the post-Gen X workforce in his 2002 bestseller, Employing Generation Why: Understanding, Managing, and Motivating Your New Workforce. Companies discovered that Eric had cracked the code on the emerging generation and sought his advice on how to connect with young employees.
Eric became one of North America’s most in-demand conference keynote speakers, presenting at more than 60 meetings and conventions each year. That number increased when his follow-up book, Getting Them to Give a Damn: How to Get Your Front Line to Care About Your Bottom Line, was released in 2005.
Hearing the outcry from America’s employers, Eric turned his attention to building a better workforce. He founded The div for Work Ethic Development, and created a revolutionary curriculum to teach young adults vital employability skills. He wrote the breakthrough book for youth, Bring Your A Game to Work: The 7 Fundamental Values That Will Make Every Employer Want to Hire You and Fight to Keep You! Eric’s Bring Your A Game curriculum has since been expanded to include soft skills employability training for college students, returning military veterans and adults. It is taught in hundreds of schools, workforce divs, community colleges and trade schools.
In 2012, Eric released the acclaimed Reviving Work Ethic: A Leader’s Guide to Ending Entitlement and Restoring Pride in the Emerging Workforce. The first business book written on work ethic since 1904, it set the standard for employers needing ways to instill work ethic values.
Frank King
He was a quarter-finalist on ""Star Search"" He lost to a puppet. He's also appeared on A&E's ""An Evening at the Improv,"" Showtime's ""Comedy Club Network,"" and CNN's ""Business Unusual.""
In addition to telling jokes he's been busy selling jokes. He's written for Jay Leno, Joan Rivers, and Dennis Miller.
He's opened up for Jerry Seinfeld, Adam Sandler, Jeff Foxworthy, and Ron White, and most recently was himself opened up, by a crack team of cardiac surgeons, at the Oregon Heart and Vascular Institute who, performed an aortic valve replacement, his second, and tossed in a double bypass, his first so he truly is, Funny at Heart.
Fred Lee
Fred Lee has the enviable distinction of having been both a senior vice president of a major medical div and a cast member at Disney University. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patient and employee loyalty. At Disney he helped develop and facilitate Disney's healthcare version of its 3-day seminar, Disney's Approach to Qualtiy Service, and its newest seminar on Customer Loyalty.
Using an insider's experience and a keen eye for cultural comparisons, he authored the healthcare best seller, If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently, which was awarded the 2005 Book of the Year from the America College of Healthcare Executives.
He now shares his insights with healthcare groups all over the country.
The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as ""the best"" by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business school, to create and maintain an environment where people feel they are working with friends who share a common dream of making patients and communities their loyal fans.
Glenna Salsbury
Glenna Salsbury provides life-changing insights and inspiration to organizations who want to grow personally and professionally. She is featured on many radio and television programs including Good Morning America.
She authored The Art of the Fresh Start, is featured in the first edition of Chicken Soup for the Soul, and is a contributing author in Meditations for the Road Warrior.
Transformational Leadership: The Fine Art of Making a Difference Your leaders and managers will discover meaningful insights into the communication skills essential to leadership excellence. They will have a renewed desire, along with the skills, to make a difference in the workplace and throughout your organization.
How To Do The Impossible… And Make It Look Easy This program will teach your people how to ""do the impossible"" for your customers. The results include increased motivation and morale, as well as an increase in profits from repeat and referral business.
How To Stay on the Cutting Edge… Without Losing Your Balance Your attendees will gain an increased appreciation for the unique contribution they can make in the world where they live and work. They will be entertained and encouraged by this lively program.
Harold Taylor
Harold Taylor, president of Harold Taylor Time Consultants Inc. has been speaking, writing and conducting training programs on the topic of effective time management for over 25 years. He has written 16 books, including a Canadian bestseller, Making Time Work For You. He has developed over 50 time management products that have sold in 38 countries around the world. His monthly Time Report has been published for twenty-two years and he has had over 250 articles accepted for publication.
Prior to his speaking career, Harold held management positions in industry for twelve years and taught business subjects for eight years at Humber College in Toronto. He has been an entrepreneur for forty years, incorporating four companies during that time, all of which are still operating successfully. Since 1981, when he incorporated the time management company, he has presented over 2000 workshops, speeches and keynotes on the topic of time and life management.
Is There Life After Planning? In this instructional talk, laced with his inimitable brand of humour, Harold explains how to get things done. He explains how to translate goals into action through the use of a time planner. Among the hints: how to schedule realistically, making appointments with yourself, gaining commitment on the part of yourself and others, co-ordinating the planner and the follow-up file, and making time for family and friends.
Living at the Speed of Stress In this fast-paced, Humourous presentation on the causes, consequences and cures of excessive stress, Harold shares personal experiences, research and anecdotes that will keep you entertained as well as enlightened. He explains why ""Type A"" personalities are not necessarily at risk, why anger is more dangerous than speed, and how you can remain calm and effective in a stressful environment. ""Life is a rat race only if you're a rat,"" he claims.
Dr. Irmajean Bajnok
Dr. Irmajean Bajnok is currently the Director of the RNAO Centre for Professional Nursing Excellence and as part of this role leads the ground breaking initiative related to development of healthy work environment best practice guidelines. Over her thirty-year career, she has held a number of leadership positions, and is recognized for her expertise in strategic healthcare planning and operational issues.
Dr. Bajnok has been a member of the nursing faculty in universities across Ontario – University of Toronto, McMaster, Ryerson and Western and holds a PhD from Western, an MScN from Western and a BScN from the University of Alberta.
She has served on countless nursing boards and committees, has participated in many research projects and has traveled the world – Poland, Costa Rica, Hungary, Pakistan, and China – to promote nursing best practices in education and leadership. She leads workshops and seminars and has been published extensively.
This workshop will reveal five key evidence-based leadership practices that can be learned by those aspiring to be leaders in healthcare settings. Specific related competencies and behaviors will be explored.
Jackie P. Flug
On November 24, 1985, Jackie woke up just like any other person. Later that evening she was on a flight from Athens, Greece bound for Cairo, Egypt. Her life would never be the same. Ten minutes after takeoff, three men calling themselves the Egypt Revolution began to wave their guns and proceeded to take control of the airplane, and the lives of every person onboard.
A gun battle ensued as the terrorists took control of the flight. We were forced to land in Valetta, Malta. The terrorists began to execute one passenger every 15 minutes until their demands for fuel were met. Like four passengers before her, she was shot at point blank range, execution style, thrown from the plane onto the tarmac and left for dead. For five hours, she drifted in and out of consciousness until an airport grounds crew retrieved her body on its way to the morgue. Fifty-nine passengers died during the ordeal.
Her keynote presentation, The Courage to Succeed, shows us how we can all become peak performers through our attitude and our reactions to change, adversity, and challenge. It is designed for groups who want to boost morale, provide their people with a lift, and inspire them to do their very best on a daily basis.
James Robbins
James is a rare mix of management consultant, change specialist, adventure and motivational speaker. He works with organizations worldwide, helping them create high-performing cultures by implementing proven processes that increase engagement. Originally from Canada, James’ first career was in ministry before founding the James Robbins Company in 2001 to help organizations increase their productivity and lower their employee turnover.
In 2012 James wrote Nine Minutes on Monday; the quick and easy way to go from manager to leader. The book was named the 2012 business book of the year by Canada’s Globe and Mail and has since been translated into Japanese, Chinese, and Spanish. In 2013 the United States government recognized James as a person with extraordinary ability under their National Interest Waiver program, which expedites residency to individuals it deems an asset to the nation. This enabled James to bring his expertise and unique approach to organizations in the USA.
James works with hospitals to help them increase their employee retention and staff engagement by equipping their managers with proven tools that get results. His style of teaching has set him apart as a master communicator, combining stories from his adventures with practical truth that help audiences make simple changes that stick.
James lives in Saint Augustine, Florida.
Jana Stanfield
You’ve heard her music on 20/20, Entertainment Tonight, Oprah, the movie 8 Seconds, and radio stations nationwide. Her compositions are sung by Reba McEntire, Andy Williams and others, and Jana has shared stages with fellow performers ranging from Kenny Loggins to The Dixie Chicks.
Known as ""The Queen of Heavy Mental,"" Jana describes her music as ""psychotherapy you can dance to."" With soaring vocals, acoustic arrangements, and meaningful lyrics, Jana Stanfield says that her goal is to use her music to give people a ""faith-lift."" Her fans say the music is the ideal alternative to Prozac… all the mood elevation with none of the water retention.
I’m Not Lost, I’m Exploring: How to Keep the Joy in Your Journey Do you ever feel like you’re working with no map on an ever-changing terrain? Multi-platinum songwriter Jana Stanfield’s combination of music and message will convince you that you’re exactly where you need to be on your journey.
Everyday Greatness is a one-day-at-a-time process built on personal integrity, flexibility and a sense of Humour. Using her unique Keynote Concert style, Nashville’s multi-platinum songwriter, Jana Stanfield, provides entertainment, inspiration and encouragement. You will leave this session feeling more than uplifted and motivated. You will also feel appreciated for your dedication to your work.
What Would I Do Today If I Were Brave? How do you move from the frustration of inertia to the joy of action? Jana started a business on her dining room table and turned it into one of the most successful operations of its kind. You’ll learn proven ways to initiate and celebrate your progress.
Dr. Jason Wolf
Dr. Jason Wolf is committed to developing the management skills critical to becoming a high performing public leader, teaching graduate level courses on Team Dynamics and Leadership. He currently serves as the President of The Beryl Institute, the global community of practice and premier thought leadership organization on improving the patient experience in health care.
With over 20 years of leadership and consulting experience, Dr. Wolf has led major initiatives both as an Organization Development leader for two Fortune 500 companies and as an external consultant working in the public, private and not-for-profit sectors.
He is a sought after speaker in both academic and professional settings, a seasoned consultant on such topics as sustaining high performance, building cultures of service, organization change, and leadership and an author with numerous publications including the two books on Organization Development in Healthcare.
Dr. Wolf previously served as a lecturer at Vanderbilt University's Peabody College, was a member of the Board of Trustees of the Organization Development Network from 1999-2002 and a Board Member of the Taos Institute.
Jamie Clark
Although it would be easy to define Jamie Clarke in a number of exciting phrases, there is one title that has been pursuing him most of his life: Adventurer. A broad word indeed. Some define it as “a bold or unusually risky undertaking.” Jamie defines it as Outcome Unknown. It’s this very idea that shapes his talks to audiences around the world. Jamie tells more than stories. What he shares is stronger and stranger than fiction. True and courageous. Raw and grounded.
Jamie reaches back to experiences in wild places and reflects them forward to illuminate the complexity of challenges organizations and people face daily. His message challenges all of us to face our deepest fears – to live a courageous life — and forces audiences to question and rethink where we are headed. Jamie’s approach is unvarnished candor about his experiences as a leader in today’s VUCA*(Volatile, Uncertain, Complex, & Ambiguous) business climate. It is real and refreshing; most definitely not for the faint of heart, or organizations seeking to maintain the “feel good” status quo.
Jamie Verkamp
As a keynote speaker, breakout leader, facilitator, trainer and consultant, Jamie Verkamp's passion for people has helped her to energize thousands of audience members and become a nationally recognized thought leader in the healthcare industry. As Managing Partner and Chief Speaking Officer at (e)Merge, a medical growth consulting firm, she works shoulder to shoulder with medical professionals in both hospital and clinical settings to improve the patient experience and has seen measurable growth in her clients' customer service efforts, referral volumes and bottom lines.
As a sought after speaker and trainer, Jamie shares her knowledge with audiences at more than 50 events each year speaking on topics related to new marketing initiatives, the patient experience and healthcare social media. Her expertise has also been featured in multiple industry publications including MGMA Connexion, Medical Practice Digest and the American Medical Association. Verkampís 2010 article for the Medical Group Management Association (MGMA) Connexion, titled 'The Real Value of Social Media in Healthcare' was awarded the Edward B. Stevens Article of the Year in 2011 by MGMA and the American College of Medical Practice Executives (ACMPE).
James Rice, PhD, FACHE
Jim Rice, PhD, FACHE is the Managing Director & Practice Leader with the Governance & Leadership service line of Gallagher’s Human Resources & Compensation Consulting practice. He focuses his consulting work on strategic governance structures and systems for high performing, tax-exempt health sector organizations and integrated care systems; visioning for health sector and not-for-profit organizations; and leadership development for physicians and medical groups.
Dr. Rice holds masters and doctoral degrees in management and health policy from the University of Minnesota. He has received the University of Minnesota School of Public Health Distinguished Alumni Leadership Award, a National Institute of Health Doctoral Fellowship, a US Public Service Traineeship in Hospital Management, a Bush Leadership Fellowship at the National University of Singapore, and the American Hospital Association’s Corning Award for excellence in hospital planning. He is a Fellow in the American College of Healthcare Executives (FACHE).
Jeff Tobe
Innovation and Creativity Guru. Customer Experience Expert. Employee Engagement Engineer.
Certified Speaking Professional Jeff Tobe, M.Ed., CSP, was chosen by readers of Convention & Meetings Magazine as one of the top 15 speakers in North America. He is one of the most dynamic speakers in the world, as attested to by clients including PNC Bank, Microsoft, RE/MAX International, Erickson Living, The Dubai Water Authority and Pepsi Cola International. He prides himself on presenting up-to-the-minute, cutting-edge material as it relates to designing the ideal customer EXPERIENCE by getting your people more ENGAGED at what they do every day. Jeff is the author of the wildly popular book Coloring Outside The Lines and co-author of the best-selling books The Sales Coach and The Communication Coach.
Over 20 years as a speaker, trainer, and business consultant has given Jeff the experience to apply best practices from leading companies to improve the customer experience across a wide range of industries. Whether you’re an accountant, an HR professional, a retailer, or a doctor, you share one marketing imperative: If you truly want to focus on your customer, you must see your business as your customer sees it. Jeff helps employees and employers put on their “customer glasses” to create meaningful change.
Jennifer Buchanan
Jennifer Buchanan BMT, MTA is a Music Therapist, founder of Calgary-based JB Music Therapy, and author of the book Tune In.
A highly regarded expert and trailblazer in her field, Jennifer is Past-President of the Canadian Association for Music Therapy, and an in-demand keynote speaker at national conferences spanning areas including healthcare, education, leadership, and business development. She has received many honors, including the Professional Caregivers Award from the Canadian Mental Health Association, and her company, JB Music Therapy has been most recently nominated for the Community Impact Award by the Calgary Chamber of Commerce.
“There are countless opportunities for music to make a difference. It can and does save healthcare dollars, but its effects go far deeper than its monetary value. My mission is to help everyone understand what music is capable of doing when we allow ourselves to truly tune in to its potential.”
Jennifer is currently completing her MBA with a focus on creating Social Impact and is a proud Member of the Global Speaker’s Federation.
Jerry Teplitz
In addition to being an Attorney Jerry also has a Ph.D. in Wholistic Health Sciences. He has been a consultant and speaker at over 1700 meetings and as a Certified Speaking Professional, has spoken to over one million people showing participants how to optimize their brain's performance.
He has been selected by The Professional Conventions Management Association as a 'Best-in-Class' speaker and the Canadian Society of Association Executives has selected him as an 'Association Excellence' speaker.
His years of study in success and motivation reveals ideas that can move us all into a new look at ourselves and our lives.
Jerry is the author of Switched-On Selling and Switched-On Networking, both Bestsellers on Amazon. Other books he has authored include Managing Your Stress In Difficult Time, Switched-On Living and Brain Gym for Business. He now hosts an internet radio show called Healthy Alternatives.
His clients have included: Ontario Hospital Association, Mississippi Hospital Association, American Association of Orthodontists, Healthcare Financial Management Association, GlaxoSmithKline and the Ohio Osteopathic Association.
Jodi Walker
If you’re looking to find new ways to increase sales, improve service and build leaders at all levels of the organization then you’re in the right place.
Meeting attendees leave more focused, empowered to take action, and willing to expand their creativity and progressive thinking skills. They learn to move forward fast and take action now.
Organizations tap into new ways to develop and retain their most valuable resource, their people! Jodi helps leaders build a culture of “personal ownership for results” and helps individuals move from Status Quo to STATUS GO!
Entrepreneurial Thinking for Healthcare: Innovative Ideas to Approach the Changing Healthcare Environment Get back to the root of tapping into the talent, passion and strengths of the healthcare organization. Learn how to integrate Entrepreneurial Thinking™ into the culture of your organization and create an environment.
Status GO! Thinking Beyond the Status Que In today’s marketplace organizations need to have people who are ready to move forward fast and be able to take action now—they need to be in a “STATUS GO!” frame of mind. Individuals, teams and organizations learn to reconnect with their vision, raise the bar for success and forge forward to unleash the passion and commitment that leads to results driven action.
Jody Urqhart
Jody has been presenting her keynote addresses around the world for over 10 years. She is passionate about spreading the message of fun, and meaningful work. Annually she is a guest lecture at over 40 organizations and associations, and is a top motivational speaker.
Jody is author of the book All Work & No SAY and writes a syndicated column called the Joy of Work, which is published in over 40 magazines and trade journals. Her mission is to help motivate company employees to derive more meaning and satisfaction from their work.
Jody is a feature guest speaker for the GE Healthcare Tip-TV program broadcast in over 2600 healthcare facilities. Jody is the 2008 Bronze Winner of the 29th Annual Telly Awards for excellence in programming this presentation.
Jody has been a convention keynote speaker for clients that include health care associations, financial, corporations, parks and recreation bodies, government departments and many more groups. She was the keynote speaker at the ANA 2004 Convention.https://www.idoinspire.com
Joe Calloway
What does it mean to become a 'Category of One'? In this entertaining presentation, Joe Calloway invites you to choose to be extraordinary. Success isn't rocket science - it's ordinary people doing work that they care deeply about. Make the choice!
Joe Flower
Founder and chief executive of Imagine What If, Inc., Joe Flower has been writing, speaking, and consulting about creating change for over 25 years.
He is author and co-author of several books as well as three major healthcare compendia and several hundred articles, and a contributing editor at Physician Executive, and Hospitals and Health Networks Online.
In his powerful keynotes and interactive workshops, Joe Flower shares his unique grasp of the forces transforming healthcare, such as the aging of the Baby Boom; radically new pharmaceuticals and therapies; digitization and automation; extreme cost pressures; shifts in payment structures; and perhaps greater than any of them, the rising power of the consumer. These talks and workshops help your organization reshape itself to be more nimble, knowledgeable, and change-competent in the face of these great change vectors.
Joe Mull
Joe Mull works with organizations that need their leaders to become better bosses. Prior to launching his own firm, Joe was head of Learning & Development for Physician Services at University of Pittsburgh Medical div where he managed training for one of the largest physician groups in the United States – more than 9,000 employees at over 500 locations.
Specializing in leadership development, employee engagement, and “soft skills” training, Joe has spent thousands of hours shaping managers into strong leaders with his compelling content and dynamic delivery. He speaks frequently at conferences and retreats, and has delivered training in every imaginable setting including waiting rooms, hallways, PAC-U stalls, and boardrooms. In demand as a speaker and trainer, Joe has attracted audiences from all over the U.S., large and small.
John O’Leary
In 1987, John O’Leary was a curious nine-year-old boy. Playing with fire and gasoline, John created a massive explosion in his home and was burned on 100% of his body. He was given 1% chance to live.
This epic story of survival was first showcased in his parents’ book, Overwhelming Odds, in 2006. Originally printing 200 copies for friends and family, his parents have sold 70,000 copies, most in
back-of-room sales at John’s speaking events. It was this book that first invited John to embrace his miraculous recovery and share it with the world.
John inspires nearly 75,000 people at 100+ events each year. He speaks to companies and organizations across industries, such as:
sales, healthcare, business, safety, marketing, financial services, faith, education and insurance.
Consistently described as “the best speaker we’ve ever had,” John receives nearly 100% of his engagements from referrals. His schedule is a testament to the power of his message and who he is as an individual. His emotional story-telling, unexpected Humour and authenticity make each of his
presentations truly transformational.
John Patrick Dolan
John Patrick Dolan does not just teach negotiation. In his long, successful career as a trial lawyer he has mastered negotiation. In fact, through his firm LawTalk™, John trains other legal professionals how to excel in this crucial skill and art.
You will be entertained as well as informed by John's unique style and fascinating anecdotes. His seminars live up to the phrase ""never a dull moment."" By the end of your time with him, you will be eager to try your new skills.
When you do you will be impressed by their effectiveness and your co-workers and bosses will be impressed by your new expertise. Don't miss this opportunity to hear one of today's most exciting speakers.
Negotiate like the Pros This program focuses on application, not theory. Thousands of lawyers have attended this program and uniformly agree it's the best! You will learn strategy, tactics, tips, and how it all works. You will never again pay too much, settle for too little, or give in too soon.
Powerful Professional Skills In this program participants can sharpen the skills necessary for a profitable practice. Learn the skills you need to write with clarity and precision, as well as negotiate the best deals possible!
Judith Briles
Judith Briles is an author, speaker, entrepreneur, media expert, mentor, movie-reviewer, columnist and community/cause advocate.
As an entrepreneur, she is President of The Briles Group, Inc., recently named as one of the Top 100 women’s businesses in Colorado by COBiz magazine and Top 100 businesses in Colorado. She also is the co-founder and CEO of Mile High Press, Ltd., a Colorado based publishing house.
She speaks to approximately 60 groups a year, with audiences ranging from 50 to 5,000. She’s been featured on over 1000 radio and TV programs including CNBC, CNN, Fox, Oprah, and Good Morning America as an expert in a variety of areas—from personal finance to conflict and sabotage within the workplace.
With enhanced confidence, participants will thrive instead of barely survive in today’s healthcare workplace
Learn why and how men and women differ in overt and convert methods of sabotage and betrayal.
Learn about the assets, limitations, and motivations in our diverse generational workforce & how to manage them“Get An Attitude” toward becoming chronologically gifted instead of challenged – apply fun Humour skills in dealing with older age.
Judson Laipply
Combining thoughts about life and change with Humour and creativity, this though provoking and lively presentation will have you inspired and laughing at the same time. Don't miss the popular finale, 'The Evolution of Dance', which has been featured on Good Morning America, The Today Show, Oprah, CNN, and others.
Judy Carter
At an early age, Judy Carter discovered that the messes in her life were great comedy material.
Judy’s message of using Humour as a transformational tool led to her being featured in the Wall Street Journal, New York Times, The Oprah Winfrey Show, CNN, as well as being a frequent contributor to National Public Radio’s “All Things Considered,” as well as a blogger for Psychology Today.
Currently, Judy is an international keynote speaker, speaking coach, and workshop leader on the power of personal stories and Humour to inspire others and decrease workplace stress. Her “wake-them-up” keynotes have thrilled attendees at many Fortune 500 companies including Fedex, Oracle, Disney, Boeing, as well as hundreds of finance, healthcare and women's events.
As an author, Judy doesn’t like to brag, but she did write the Bible. No joke, she’s the author of The Comedy Bible (Simon & Schuster) as well as, “Standup Comedy: The Book” (Dell Books). Judy’s new book, “The Message of You: Turn Your Life Story into a Money-Making Speaking Career” (St. Martin’s Press), teaches readers how to become her competition.
Judy lives in Venice Beach, CA with her spouse, dogs, and 6-toed cats who allow her to live with them as long as she feeds everybody
Kare Anderson
From scientists to salespeople, thousands have learned to become happier and higher-performing with others by adopting Kare Anderson's life-affirming methods. This once ""phobically shy,"" Emmy-winning TV commentator turned public speaker shows how to communicate to connect. Through Kare you can discover how to become more clear, compelling, collaborative, client-attracting, and quotable. Kare's the publisher of the international ""Say It Better"" ezine. She's the author of several books, including Getting What You Want (in 19 languages), Resolving Conflict Sooner, Walk Your Talk: Grow Your Business Faster Through Successful Cross-Promotional Partnerships, and Beauty Inside Out.Likeability
Generate more sales while spending less money. Join forces with those who serve your kind of client. Adopt a more efficient marketing method than ""solo"" advertising, PR, or networking efforts. Discover why all sizes and kinds of businesses are enthusiastically adopting Kare's approach to out-market their competition. From the creator of several cross-promotion campaigns and books, learn 10 proven methods and the swift steps to jump-start your first customer-attracting offer.
From the first sight to the last smell, give people more reasons to buy on the spot and brag about it. Often the smallest changes in signage or staff behavior spur the biggest profits. Kare has brought these ""buying cues"" to managers of stores, stadiums, hotels, and hospitals. Leave this session knowing exactly how to conduct an ""Exposures Audit"" that enables you to increase sales, referrals, and repeat visits.
Karen & Simon Fox
Karen and Simon Fox's Foundation, Adventures in Caring, delivers compassion through its all-volunteer Raggedy Ann & Andy Patient Care Programs for hospitals and nursing homes. In twenty-two years of service, the Raggedy Ann & Andy volunteers have made almost one million heart-to-heart visits with patients, and their family members.
Adventures in Caring teaches compassion through Service-Learning at the University of California, Santa Barbara; Seminars for health care professionals, workshops for volunteer caregivers, and keynote presentations for the general public; and educational books and videos.
Learn the skills that enable you to approach emotional situations with confidence, communicate in the ways that are most appreciated, avoid the pitfalls of inappropriate communication, and create a healing rapport with the people you serve.
Karen Jacobsen
At the age of seven in small town Australia, Karen Jacobsen saw Olivia Newton-John on television and knew what she wanted to do with her life. She wanted to become a professional singer and move to America.
Today, Karen speaks, sings and motivates people on stage, on screen and in the recording studio.
Aussie born and New York based, Karen’s speaking voice is in over 400 million GPS units and smartphones worldwide giving directions.
From this one voice-over booking she created her empowerment brand “The GPS Girl”, teaching the five directions for “recalculating"" in business and life.
An award-winning Singer and Songwriter, Karen's musical career highlights include: sharing the bill with Norah Jones, Neil Sedaka and Christopher Cross and singing the national anthem at major sporting events including 80, 000 people at Giants Stadium for the New York Jets.
A TEDx speaker, Karen has enjoyed wide media coverage including the NBC Today Show, ABC World News Tonight, the CBS Early Show, The New York Times, NY Daily News, Glamour magazine, being named one of People Magazine's Most Intriguing People and
she hosts her own web series ""Navigating New York with The GPS Girl®"". Karen's voice is in demand in the studio as a Voice-Over artist recording customized voice systems and advertising campaigns, and live as an entertainer and speaker for Corporate events around the globe.
Karyn Buxman
A highly sought Humourist and internationally recognized expert in applied and therapeutic Humour, Karyn shows people how to harness the power of thought (Amazed) and the spirit of Humour (Amused). Through her years of research and experience, she’s determined that Humour and its powerful consequences offer benefits in the workplace that can be the catalyst for change that will move groups forward and allow individuals to live more positive, productive and happier lives. Clients range from the Mayo Clinic to the Million Dollar Round Table and they hire Karyn to entertain, educate and inspire their audiences over and over again.
Karyn holds a distinguished position in the world of speaking. She has earned the National Speakers Association’s (NSA) Certified Speaking Professional (CSP) designation (held by less than 7% of professional speakers), and is one of only 176 experts (32 women) in the world awarded admission into the NSA Speaker Hall of Fame (CPAE). She’s received the Lifetime Achievement Award from the Association for Applied and Therapeutic Humour and is currently president of this international organization. She serves on the advisory board of NurseTogether.com, the Invisible Disabilities Association, and the American Happiness Association. She has appeared in journals such as Woman’s Day, Shape, Marie Claire as well as American Journal of Nursing, AACN Clinical Issues and Journal of Psychosocial Nursing. She’s a contributing author for Chicken Soup for the Nurses Soul, and for Humour Me, co-author of The Service Prescription: Healthcare the Way It Was Meant to Be, author of Amazed & Amused, and is the publisher of The Journal of Nursing Jocularity, (the only Humour magazine ever published for healthcare professionals).
Amazed and Amused: Success is not measured in dollars and cents, but also in the moments that you live amazed and amused. Karyn takes you on a life-changing journey of Humour, hope, and inspiration.
I’m The Leader—Which Way Did They Go?: Successful people—in business, politics and life in general—have something in common: they understand that Humour is an important trait for effective leaders. Ronald Reagan was a master at using Humour on the world stage; the characters in M*A*S*H used Humour to retain their sanity amid horrendous conditions; and your audience can learn how to use Humour effectively in their daily work lives. Properly used, Humour is a dynamic communication strategy that strengthens relationships, builds rapport, and enhances effectiveness. Karyn uses (hysterical) personal anecdotes, (solid) medical research, and (practical) tips to help your audience enhance their Humour skills in the service of better leadership.
Karen McCullough, CSP
Our world is changing and changing FAST. How are you keeping up?
The pace of change can be hard, frustrating, and for many, overwhelming. Karen McCullough’s keynotes provide the tools you need to face change head on and thrive.
Whether exploring, the process of change, leading across the generations, promoting a culture of engagement, or growing confidence through mastery, Karen’s programs will make you think, make you laugh, and spark a positive change in YOU!https://www.karenmccullough.com
Kathy B. Dempsey
Shed or You're Dead Come laugh and learn in this highly interactive session. Experts tell us that the most successful people in life do one thing well. They make great choices! Our fast paced life continually demands more and more of us each day. Every time you're faced with change or a stressful event, you have a choice: an opportunity to shed and grow personally and professionally or you can allow the change to get you stuck, drain your energy, and hold you back.
Kathy Pagana
Kathleen D. Pagana has been a leader in healthcare for more than 35 years, with experiences including college teaching, administration, clinical practice, business management, writing, and professional speaking.
She has written more than 75 articles. Among the 27 books she has written, she has co-authored the number one best-selling book on healthcare diagnostic and laboratory testing. This book has sold more than 1 million copies and has been translated into five languages. She is the author of The Nurse’s Etiquette Advantage: How Professional Etiquette Can Advance Your Nursing Career. She is also a contributor to the second edition of Chicken Soup for the Nurse’s Soul.
She began her professional career in the Army Nurse Corps, where she rose to the rank of Captain and combined military protocol with clinical expertise, leadership, teamwork, and patient care.
She received her PhD from the University of Pennsylvania in Nursing Research, where she focused on how individuals respond to stress. She created a research instrument that is still in use around the world today.
Today she continues to serve Lycoming College as Professor Emeritus, the highest rank awarded to faculty who have advanced the college mission through meritorious teaching, scholarship, and service.
Working today as an independent author and speaker, her presentations, seminars, and retreats help businesses and not-for-profit organizations address the challenges of leadership.
Balancing Your Life in the Midst of Change and Chaos
Would you describe your life as sane and satisfying or crazy and chaotic? Overloaded people often abandon the key self-care practices that bring relief and help them cope in stressful times. The resulting situation is unhealthy, unnecessary, and unsustainable. During this fun, lively, and engaging presentation, you’ll find ways to make vital adjustments to your personal and professional life to handle the decisions and requests bombarding you from many angles. You’ll learn that balance isn’t a luxury but a necessity for ensuring an energizing personal life, a positive practice environment, and a rewarding career.
Kelly Prchal
Integrated Healthcare Strategies
Kelly Prchal is a Consultant with the Physician Services service line of Integrated Healthcare Strategies, a part of the Gallagher Human Resources & Compensation Consulting practice, where Ms. Prchal is dedicated to helping clients develop and evaluate market competitive physician compensation programs that meet practice financial and efficiency goals. In her compensation work, Ms. Prchal works across the country with a variety of clients from small critical access hospitals to large academic institutions. Ms. Prchal is also uniquely experienced in the development of advanced practice provider (“APP”) and urgent care compensation models, which are two of the fastest growing areas of healthcare compensation work today.
In addition to her compensation work, Ms. Prchal is a member of Gallagher’s Governance Round Table where she works to align clients’ leadership and governance practices with organizational goals. Ms. Prchal’s broad experience in community hospital administration and operations, academic physician group practice business development, clinical facilities and space planning, wellness and health plan quality operations, as well as retail health operations and service development gives her a diverse skill set from which to draw.
Ms. Prchal holds a Bachelor of Science Degree in Health Systems from Georgetown University in Washington, DC and was the recipient of the Upsilon Phi Delta Inductee for Academic and Leadership Excellence. Ms. Prchal also has a Master of Healthcare Administration degree from the University of Minnesota where she was awarded the Bright Dornblaser Award for Advanced Problem Solving and is Six Sigma Greenbelt Certified.
Kelly Swanson
Kelly Swanson is an award-winning storyteller, comedian, motivational speaker, Huffington Post Contributor, and cast member of The Fashion Hero television show airing on Amazon Prime. She is also author of Who Hijacked My Fairy Tale, The Land of If Only, The Story Formula, and The Gutsy Girls Pocket Guide to Public Speaking. She was a featured entertainer for Holland America Cruise Lines, keynote speaker for the International Toastmasters Convention, and has keynoted major conferences and corporate events from coast to coast. She just launched her one-woman show Who Hijacked My Fairy Tale in theaters and it is being booked all over the country.
Kelly’s wacky wit and powerful stories have charmed hearts and tickled funny bones for over 18 years. In addition to her role as a funny motivational speaker, Kelly teaches people how she does it by sharing what she has learned about connecting and engaging to have more influence in business, through the use of one tool – strategic storytelling. Sharing her own powerful journey through story and the formula she discovered, you come to that magical place where the art of story meets the business of persuasion.
Ken Banks
Ken Banks brings over 30 years of retail marketing experience to his consulting and presentations business. He has focused on helping retailers, media organizations, trade organizations, and advertisers develop strategies and programs to better position themselves with today's changing customers.
He has made it an imperative that marketers recognize the importance of including the company’s people – both on the salesfloor and in support functions—as the critical element in the successful brand strategy.
Additionally, he continues to be in demand for speaking engagements on a variety of marketing and advertising topics at major meetings and conferences around the country.
Branding is NOT just a new advertising campaign. It's the very essence of the organization. Ken Banks brings 35 years of consumer marketing experience to this session. Learn how to define your brand by using 5 steps to making it come alive.
How many companies used a strong marketing plan to overcome adversity in the business to achieve success. Despite market slumps, hostile takeover attempts, chapter 11, etc., a marketer can succeed with a great plan and a willingness to take risks.
The stores with a future share a lot of the same critical characteristics for success. They do it by capitalizing on their unique strengths and appeal to the customer, and then they do breakthrough advertising.
Kevin Gwin
Vice President, Communications & Patient Experience
With demonstrated success in improving HCAHPS and Net Promoter Score (NPS) performance – as well as employee engagement and loyalty – Mr. Gwin develops a culture of excellence within hospitals and physician practices. He serves as lead champion for patient experience for Ardent's 13 hospitals and three multispecialty physician practices. He also directs all corporate communications functions.
With more than 25 years of experience, including time in the automobile and financial services industries, Mr. Gwin is a certified Net Promoter Associate, trained in the discipline of measuring and using customer loyalty and feedback to fuel growth. Prior to joining Ardent in 2004, Kevin directed marketing, public relations, internal and online communications for St. Mary's Health System (Catholic Health Partners) in Knoxville, Tenn.
He has also served as senior vice president for Regions Financial Corporation, a top 20 U.S. bank holding company; and Willis Group, one of the top three international insurance brokerage firms. He also performed internal communications and public relations for Nissan.
Kevin Robbins
The road of successful leadership is rarely a straightforward one. Kevin has been a pioneer in many respects. He has been a wilderness guide, hunter, fisherman and trapper for sustained living while growing up in northern Canada. With a master’s degree from Tyndale University and 35 years of leadership experience in ministry and the non-profit sector, he utilizes a distinctive understanding about nature and the connectivity of humans and the environment. He shares a unique approach to bringing out the best in leaders; inspiring people to be better and compelling them to live lives of significance, meaning and joy.
He is the founder of RMG (Robbins Motivation Group) has spoken to audiences of thousands across Canada, United States, Europe and Asia, delivering engaging and unforgettable lessons, workshops and retreats which have helped people and organizations overcome obstacles to harness the power of unlimited possibilities. Regardless of their age, status, background or education, he redefines the individual’s experiences to help them find solutions to their own problems. His thoughts on self-leadership resonate with a diverse clientele who are seeking to inspire their teams and take responsibility for transforming their reality at work, business and life.
Kit Grant
When you want your people to build stronger relationships, take responsibility for outcomes, improve bottom-line results, increase productivity (and profits), reach new targets and goals, take action, and have fun while doing it ... Kit Grant will provide them with the necessary tools and techniques.
Kit encourages people and organizations to expand their comfort zones to increase productivity and profits through a process known as Laugh and Learn. His programs emphasize people taking personal responsibility for their results. He provides the means to multiply success opportunities rather than providing an overview of theoretical models. Your people will “get it”!
Service must be part of who you are ... not something you must do! Changing your service culture to one of commitment provides an advantage taking you far beyond your competition's best efforts. Kit outlines how to build your Dynamic Service System and reveals how INPUT produces FEEDBACK which creates REALITY. His real life examples will have your audience laughing and learning. Armed with a plan of action, employees produce immediate improvements in customer satisfaction paying huge dividends.
Recognizing your personal power and acting with it moves you to new levels of performance. Kit reveals a step-by-step action guide your audience members will use to create a motivating and productive environment. Your people will recognize their personal responsibility in moving from where they are to where you want them to be. They leave the program with notes in hand ... written carefully on a piece of paper or scrawled on any available napkin! They learn to take action now, change any negative self-talk, and set targets that push them beyond perceived limitations to get things done.
Larry Pearson
Larry Pearson is a professional speaker and performance enhancement consultant. His company, The PEARSON Group, was formed to help companies identify key business issues and achieve exciting results.
From Professional Selling to Executive Management, Larry sharpened his business skill over 22+ years with 3 Fortune 500 companies.
Larry's dynamic, passionate, and often Humourous approach warrants maximum retention of his message.
Leadership – HSE Excellence A workshop designed to provide the front-line supervisor or employee leader an opportunity to acquire the necessary skills and strategies to elevate their performance and performance of their team as it directly relates to your Health, Safety and Environmental goals and expectations.
Your Attitude is Showing What is more important - The right attitudes or the right skills? Employers now are focusing on how they can recruit the right employees and retain them and motivate them to achieve their maximum potential.
Dynamic Communication Employees learn how to interact with others and appreciate others' behavioral styles within the organization. Increased communication awareness is noticed immediately after this seminar.
Laura Larsen
An extended illness at age 12 led to her unwavering vision of becoming a nurse. A long marriage to a prolific artist led her to explore creativity—who has it, how can it be tapped, and why this is important in daily living. The death of her young sister-in-law brought early awareness of the denial of death that our culture fosters as well as the knowledge that death can occur at any moment. Her mother’s obsession with the fear of a long drawn out dying process illuminated the opposite side of sudden death.
In the early eighties, Laura began exploring the relationship between creativity and health through the publication of 16 editions of the Blue Sky Journal. The Journal invited people who did not consider themselves to be artists or writers to submit poetry, stories, art, or articles about creative people. The purpose was to stimulate creativity in each of us as well as bringing community to this process.
By the nineties, the parents of many of Laura’s friends were beginning the dying process as well as peers succumbing to cancer. These stories, each in their own way, brought light to the changes in our medical system in this century, the disconnection between spirit and the body, and how and when purpose in life can be related to living it well or letting it go.
Leann Thieman
LeAnn Thieman's devotion to thirty years of nursing made her the ideal co-author of Chicken Soup for the Nurse’s Soul, Caregiver’s Soul, and now Nurse’s Soul, Second Dose. As a renowned motivational speaker, she shares life-changing lessons learned from her Airlift and nursing experiences. Believing we all have individual “war zones”, she inspires audiences to balance their lives, truly live their priorities and make a difference in the world. She is an expert in nurse recruitment and retention and helps to hire and inspire health professionals from coast to coast.
Chicken Soup for the Healthcare Giver's Soul Most healthcare workers didn't choose their careers because of the great hours, pay, and working conditions! LeAnn Thieman reminds them why they joined, and why they stay. With compassion and Humour, LeAnn offers a care plan to care for themselves as attentively as they do others. She helps them identify factors contributing to burnout, then she inspires them to balance their lives at work and home, to mentor and support each other, and reignite their passion and commitment.
Linda Edgecombe
Linda Edgecombe, CSP is an internationally renowned award-winning Humourous speaker, trainer and consultant. She is a best selling author who energizes every room as she leads people to loosen up, lighten the load and laugh. Her audiences are motivated and shown how they can shift their perspectives on life, work and themselves. Change has never been this painless!
Inside all the laughter, Linda’s audiences are inspired to find the meaning in what they do and let go of what’s not working. Her message is a welcome as a deep belly laugh and as profound as an honest look in the mirror.
Experience an Energy Boost. Linda will lead you through an educational, hands-on, and highly Humourous ride that will re-focus and re-energize you and your team.
Take your organization on an Energy Boost. Linda will lead your group through an educational, hands on, and highly Humourous ride that will re-focus and re-energize your team. This program is available as a workshop as well as an Entertaining keynote.
Who are you and your staff accountable to? This program is receiving great success, by taking the guilt out of goal setting. Everyone is the Winner with the “Guilt Free Accountability Success Program.”
Lisa Ford
Lisa Ford delivers what her audiences want—practical ideas combined with plenty of opportunities to laugh and relate to her examples. Her content inspires people to increase their personal, team and organization's results.
Lisa is the author of How To Give Exceptional Customer Service, the #1 selling business videotape series for the last 3 years in the U.S. She has also authored, Developing A Customer Retention Program, co-authored Building A Customer Driven Organization: The Manager's Role video and audio tapes, and Personal Power audio tapes. She is an expert in the field of customer service, customer retention, managing, hiring and training for service excellence. Other popular topics offered by Lisa are on leadership, team issues, everyday excellence and change.
Face it--front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and motivated every day. Learn what works when it comes to inspiring exceptional service and creating loyal customers. This session will cover the environment you must create to encourage a strong, involved team, your role in modeling the right behavior and the strategies to maintain the right service attitude.
The best way to survive in today’s fast moving and changing workplace is to be better and smarter every day. You must examine what value you add to the organization and you team. This session covers how individuals must make a difference and increase their results daily. People will learn to understand and love change, take risks and action to make things happen. Lisa shares questions to identify what value you add and create an action plan to increase your value. You will also hear how to create your own luck and success and maintain an attitude of energy and enthusiasm. Today’s world is one where everyone must accept that we are all ""self-employed"". Lisa will give people a chance to laugh and learn while accepting the new reality.
How to Lead a Team This session will give you the strategies that will set your team apart. Ideas covered are: how leaders guide success; what the best organizations do; create trust to gain respect; and develop operating agreements to ensure accountability.
Lola Gillebaard
Lola D. Gillebaard was born and raised in Rocky Mount, North Carolina. A premature birth left her with with poor motor control and other serious health challenges that would result in in 17 major surgeries. She has also had a bout with cancer. She now shrugs it all off as ""just a big nuisance"" on her wonderful path through life and finds Humour with every step. Today, at 70+, Lola says, ""I have to live forever, because I'm just getting started!""...And people believe her!
People of all ages fall in love with Lola's charm, sincerity, upbeat attitude and her ability to capture your audiences. She is magic on the platform with a life time of experience and knowledge as a professor, successful business woman, mother, wife and mostly as a fun and funny woman that will not only make them laugh but also touch their heart. Lola creates sparkle for everyone she meets. If you need a guaranteed success for your next convention, fundraiser or annual meeting, ask for Lola!
Utilize life’s problems to expand horizons through developing Humour power to deal with life’s tragic experiences.
Apply the magic of Humour when dealing with difficult situations influencing those involved to lighten up and become part of the solution.
“Get An Attitude” toward becoming chronologically gifted instead of challenged – apply fun Humour skills in dealing with older age.
Lou Heckler
Lou Heckler, you are getting a seasoned educator and performer; one who is comfortable in small venues of a few dozen people and equally at home on a main stage in front of thousands. His easy, intimate style makes audience members feel he is speaking right to them as he delivers a message filled with high concepts, hilarious insights, and hope.
Throughout his career, Lou has been fascinated by the characteristics that top leaders possess. He has created a powerful and practical presentation detailing these traits and sprinkled it with uplifting and Humourous stories about a few unexpected heroes he has met along the way. With a journalist’s attention to detail and a top presenter’s skills on the platform, Lou creates a keynote experience that will have your attendees believing in themselves and believing in their power to become a top-notch leader of tomorrow.
In this session, Lou will detail five action steps that all top achievers commit to, day in and day out. Lou’s premise is this: ordinary people can do extraordinary things if they will follow tried and true practices of outstanding businesspeople who have gone before them. He will share stories of these remarkable people who have crossed his path and show you how you can walk right behind them and take your career and your life to a whole new level.
This presentation a combination of the practical and the inspirational, as Lou offers concrete ideas that can be put to immediate use.
Dr. Lynn Fraley
As a speaker and educator, Dr. Fraley brings an entertaining, inspirational, no-blame, no-shame, guilt-free approach to developing better energy, balance, and optimal health. With a rich professional background, and plenty of experience, she offers fast paced programs that make a difference.
You will learn how to optimize energy for personal and professional success, how to create a can-do mind set, how to develop a more personal responsibility, how to reduce or eliminate pain, and how to live longer and better.
Lynn Sullivan, CHRL
Lynn is a graduate from the University of Western Ontario with a degree in Social Organization and Human Relations. She also graduated from the Rotman School of Business at the University of Toronto with a certificate in Advanced Human Resources Management. Lynn holds the professional designation of Certified Human Resources Leader (CHRL) with the Certified Human Resources Professionals (CHRP) of Ontario.
She has board level experience and diverse expertise in the design and implementation of impactful HR strategies in the areas of Employee Development, Talent Management, Employee Engagement and Total Compensation. Lynn brings a motivating, high-energy style to coaching, training, and leading others, in addition to being an engaging team player. She is a talented communicator and negotiator skilled at building strong cross-functional relationships, in order to ensure mutually beneficial outcomes and achieve departmental and corporate objectives.
Her past experience include training in the financial industry through Canada Trust, telecommunications industry with Bell Canada, and the insurance industry as a Corporate Trainer for the Allianz Management Institute where she was responsible for leadership development of high potential global managers. She’s had the privilege of training in Paris, Malan, Germany, and China, as well as Canada and the United States of America. Lynn has also been a Lead trainer for Stephen Covey’s, 7 Habits of Highly Effective People.
Marilyn Suttle
Skylakes Medical div is featured in Marilyn's book ""Who's your Gladys?"". In 2002, Skylakes began a customer service initiative, creating a strong culture of service excellence and raising CSI scores to the highest levels.
Marjorie Brody, CSP, PCC, CPAE Speaker Hall of Fame, is the Founder and Fearless Leader of BRODY Professional Development.
She is the author of more than 18 books, including the award-winning ""Help! Was That a Career Limiting Move?"" She holds an MA (Master of Arts) degree in Public Address & Rhetoric from Temple University. She has also served as etiquette columnist on BusinessWeek online and an etiquette advisor for EveryRule.com.
Rudeness, faux pas and business blunders run increasingly rampant in our fast-paced world. Now more than ever, no one can afford to have poor manners. Business Blunders … is the wake-up call your staff needs. Focusing on the most essential and often elusive points of corporate civility, this eye-opening presentation will entertain and educate your employees. Your investment will be immediately visible to you – and your clients – in the lasting polish of your employees.
It goes without saying that a company’s personnel are its greatest asset. Your people are your best product and reflect all that your corporation stands for. A dedication to personal marketing benefits corporate productivity and maximizes employee retention and potential. The ability to market yourself internally within your own organization or within your industry is absolutely crucial to boosting your career and personal fulfillment. Market Your MAGIC reinforces P.T. Barnum’s time-honored principle that “Without promotion, something terrible happens … nothing.” Take action and enlist Marjorie’s magic formula of marketing (Pay attention to your personal manner, Develop advocates, Continually grow, involve yourself, Create commentary) to get employees the visibility that they – and you – deserve.
Marjorie Brody
Marjorie Brody, CSP, PCC, CPAE Speaker Hall of Fame, is the Founder and Fearless Leader of BRODY Professional Development.
She is the author of more than 18 books, including the award-winning ""Help! Was That a Career Limiting Move?"" She holds an MA (Master of Arts) degree in Public Address & Rhetoric from Temple University. She has also served as etiquette columnist on BusinessWeek online and an etiquette advisor for EveryRule.com.
Rudeness, faux pas and business blunders run increasingly rampant in our fast-paced world. Now more than ever, no one can afford to have poor manners. Business Blunders … is the wake-up call your staff needs. Focusing on the most essential and often elusive points of corporate civility, this eye-opening presentation will entertain and educate your employees. Your investment will be immediately visible to you – and your clients – in the lasting polish of your employees.
It goes without saying that a company’s personnel are its greatest asset. Your people are your best product and reflect all that your corporation stands for. A dedication to personal marketing benefits corporate productivity and maximizes employee retention and potential. The ability to market yourself internally within your own organization or within your industry is absolutely crucial to boosting your career and personal fulfillment. Market Your MAGIC reinforces P.T. Barnum’s time-honored principle that “Without promotion, something terrible happens … nothing.” Take action and enlist Marjorie’s magic formula of marketing (Pay attention to your personal manner, Develop advocates, Continually grow, involve yourself, Create commentary) to get employees the visibility that they – and you – deserve.
Marcus Engle MS, BS
Marcus speaks from experience. After being blinded and severely injured by a drunk driver, Marcus overcame unimaginable obstacles to reclaim his life. Practical, poignant and powerful this life-changing story inspires health care professionals to re-ignite their passion for providing excellent patient care.
Marcus Engel is a bestselling author and speaker whose messages inspire, impact and influence audiences.
His powerful story is customized for each individual organization and always includes the basis of overcoming adversity, commitment to higher goals, honoring health care professionals and embracing the truly important aspects of life.
Marcus’ keynotes have been witnessed by tens of thousands of audience members including major Healthcare Institutions, Corporations, Faith Based Organizations and many of the country’s top rated Universities and Colleges. No matter where audience members are personally or professionally, there is something for everyone!
Marcus’ memoir, “After This…An Inspirational Journey for All the Wrong Reasons,” chronicles his amazing journey. As a college freshman, Marcus was blinded and nearly killed after being struck by a drunk driver. Through two years of rehab, over 300 hours of reconstructive facial surgery and adaptation through a multitude of life changes, Marcus remained committed to his goal of recapturing life. This unforgettable story is the basis for “The Drop,” a multi-award winning short film, and is currently in development as a feature film.
Marcus’ other books include “The Other End of the Stethoscope: 33 Insights for Excellent Patient Care,” “I’m Here: Compassionate Communication in Healthcare,” “Everyday Inspiration” and “Open” (an e- novelette written with Amy Glenn-Vega).
Institutions around the country, such as Columbia University, Clemson University, University of Central Florida, Missouri Baptist Hospital, and Wakemed Health continue to use Marcus’ books as required reading for students and health care professionals.
Marcus holds a B.S. in sociology from Missouri State University and an M.S. in Narrative Medicine from Columbia University, NYC. He lives in Orlando, Florida with his wife, Marvelyne and Seeing Eye dog, Elliott
Mark Black
Our speaker today was only 24 when he found himself lying in a hospital bed clinging to life, praying for a life-saving heart and double-lung transplant. Three short years later, he became the only man in history to complete a marathon with someone else’s heart and lungs. Then he did it three more times.
He has spoken to more than 150,000 people in more than 500 presentations. His book titled, “Live Life from the Heart” has helped thousands more. Mark doesn’t just run marathons. He also runs errands for his wife. He sometimes runs late. He occasionally runs wild. Mostly, he runs after his three young kids, Emma, Matteo and Caleb.
Mark Lindsay, MD
Mark Lindsay MD MMM is an Assistant Professor of Medicine at Mayo Clinic College of Medicine and serves as Medical Director for Allevant. He attended Medical School and post-graduate training at USC School of Medicine. His Master’s project in 2004 from the USC School of Business was expanding new post-acute care pathways including 11 Transitional Care programs in Minnesota, Wisconsin and Iowa. He has presented at several IHI and National forums
Mark Sanborn
Mark Sanborn CSP, CPAE is President of Sanborn & Associates, Inc. - an idea studio dedicated to developing leaders in business and in life - and an internationally known speaker and author on the topics of High Impact Leadership, Teambuilding, Mastering Change, and Extraordinary Customer Service as embodied in the Wall Street Journal best seller, The Fred Factor.
Leadership Experience: Going Wider and Deeper In his work with corporate America, Mark Sanborn has found that the majority of attention given to leadership is focused on outer leadership characteristics and skills – what a leader does. This includes the “typical” leadership skills of listening, communicating, collaborating, etc. These activities are the ""hands"" of leadership. For any leader to be ultimately successful, he or she needs to focus on the complete leadership experience: both the inner and outer aspects of leadership.
Personalize the message of Mark's bestselling book, The Fred Factor, for your audience. This highly motivational presentation explains how you can become a Fred ... providing you the means to reinvent your business and life through self-mastery, vision, empowerment, and service. This program is a powerful way to get everyone from front-line employees to upper management focused on the importance of self-responsibility and creating value for those we work and live with. It goes beyond the workplace to show viewers how to enrich their personal lives as well.
High Impact Leadership Few people are ""natural born leaders,"" but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.
Mark Scharenbroich
Mark Scharenbroich's core messages have always been about connecting. Sometimes it was in schools to help teachers connect to their students. Other times it was in organizations or businesses to help team members feel truly connected to their core values and their customers.
Mark’s biggest “Ah-ha” moment came while traveling to an engagement. It was there that he stumbled upon the Harley-Davidson Motorcycle Company’s 100th year anniversary celebration. He kept overhearing people as they passed bikers and shared two simple words, “Nice Bike”.
A connection was made. It gave Mark an unforgettable metaphor that inspired him to write his award-winning book, Nice Bike: Making Meaningful Connections on the Road of Life.
More than a passing compliment, Nice Bike is a powerful, memorable metaphor that acts as a catalyst to help build stronger connections and more effective teams. The Nice Bike principle helps individuals to become more engaged and passionate about serving others.
Mark’s Nice Bike messages teach his listeners to make connections. Engage your people, energize your business.
Martin Latulippe
Social entrepreneur, award-winning philanthropist and bestselling leadership author uses keynotes and seminars as a platform to inspire and empower people to achieve more by building a world-class mindset and stronger relationships to move from potential to performance.
Martin is a rare bilingual hybrid of business strategist, inspirational speaker and human potential expert.
Sliced in the neck by a hockey skate while playing at the World University Championships in 2001 as Team Canada captain, Martin nevertheless led his team to a silver medal victory. Since then, he has dedicated his life to helping individuals, teams, and organizations create and master transformational thinking.
Martin already had the privilege of sharing the stage with some of the greatest in the world, Sir Richard Branson, Lt. Gen. Romeo Dallaire, Clara Hughes, Kevin O’Leary, Amanda Lang, Gen. Rick Hillier, Robert Herjavec and Hayley Wickenheiser, just to name a few.
Matt Jerrnigan
Before he began presenting Keynote Presentations on Patient Experience, Matt was speaking to crowds and entertaining audiences for 20 years. Initially, Matt pursued a career in acting in Los Angeles and was fortunate to book several commercials, TV spots, and Film. He worked in commercials for Hyundai, The Grammy's, Fox NFL Sports, and he even booked a Superbowl Ad for Pizza Hut. He has been featured on TV shows on Comedy Central, NBC, CBS, FOX, and ABC. Matt worked on several movies, and was also hired as a writer, voiceover artist, and jingle writer for several commercials. You can currently hear Matt everyday on SiriusXM Radio's ""Laugh USA"", and he has original music played on stations around the world.
Meg Soper
Meg Soper has worked across the country and internationally as a professional speaker and comedienne. She has shared the stage with such celebrities as Ellen Degeneres and Ray Romano. You may have seen her on the Women's Television Network and the CBC. She is the co-author of the book 'From the Stage to the Page; Life Lessons from Four Funny Ladies'. A Registered Nurse, entrepreneur, business owner, wife, and mother of two children; she is here today to shed some comedic light on the stresses of everyday life using humour and perspective.
Michael Heard
Former Strategy Practice Leader for the country’s largest hospital management company. Helping companies, organizations, teams, and individuals identify what is important, build consensus, overcome conflict, and commit to action.
Specialties: Consultative facilitation, consensus building, action planning, conflict resolution, and interactive speaking/workshop experiences.
What's in Your Wallet? Identify six essential questions to ask and answer for effective strategic planning and successful HCAHPS strategies. List your organization's answers to these questions, and discuss how answering these questions in simple language enable alignment of an organization's purpose and goals to all stakeholders (board, management, physicians, and employees) and potential customers.
Michael Hoffman, CSP
Michael Hoffman is President of Igniting Performance, a Dallas based company that specializes in the skills of sales, customer loyalty and leadership. Over the last 20 years, Michael has delivered professional speaking engagements and customized training to organizations across this country and abroad.
With a highly interactive style, Michael's unique delivery cements his expertise in the minds of his attendees to ignite the tactics and techniques necessary to approach their jobs "on purpose" with an attitude of ownership and professionalism. Michael uses his rich background to drive home his message that business is and will always be about "people".
As a proud father of four young adults in college, yes I said, four in college, Michael is committed to igniting performance in your business (or any other excuse to keep the bills paid.) He, his wife of 30 years, and the revolving residence of his college children and their tuitions reside in Carrollton, Texas.http://www.ignitingperformance.com
Michele Matt
Inspiring People with Practical Solutions for Positive Change, Michele Matt, CSP, one of CLS’s Master speaker/trainers, founded Inspiring Solutions in 1991 and is located in West Des Moines, IA. Each year, she inspires the attitudes and actions of thousands of people throughout the United States with a variety of customized learning processes.
Michele is nationally recognized for her expertise in long-term care. Since 1989, she has facilitated strategic planning, conducted leadership development and presented customer service training to over 80 continuing care retirement communities and assisted living facilities.
She has earned the Certified Speaking Professional designation from the National Speakers Association, a master level of speaking competency earned by fewer than 10% of professional speakers worldwide.
Michele is known as “The Attitude Adjuster” and she has written several books and training resources on the topic, including the best-selling book Attitude: The Choice is Yours and the award-winning training video Bad Apples: How to Deal with Difficult Attitudes. She is a sought-after speaker at numerous state and national professional organizations. She served in a leadership position for the National Speakers Association and the American Society for Training & Development.
As an organizational development specialist, she has the unique ability to challenge the minds and at the same time touch the hearts of people at every level within a company, from the board of directors to the frontline staff.
Michael Bayer
Michael, dubbed “The Info-tainer” because of his high-energy style, which ranges from the inspirational to the irreverent, leads his clients through a process of change that creates results.
Michael is the Vice President of Training and Educational Services at the Custom Learning Systems Winnipeg Canada office. He leads a team of dedicated consultants, referred to as “The Implementation People” who are dedicated in helping people and organizations change. In the last five years, Michael’s focus has been on healthcare.
His experience encompasses senior management and consulting positions in both public and private sector organizations including Human Resources Development Canada, NavCanada, and AT&T.
Michael is a University of Winnipeg graduate, holding Bachelors Degrees in both Arts and Science. He recently received his MBA and is currently pursuing a PhD in Management at California Coast University.
Michael is a member of The Canadian Association of Professional Speakers, The Canadian Association for Therapeutic Humour, The Society of American Magicians and The University of Winnipeg Alumni Association. He currently serves on the Board of Regents of the University of Winnipeg.
Michael is the President of The LEAN Consulting Group Ltd. where he leads a team of dedicated consultants, referred to as “The Implementation People” who are dedicated in helping people and organizations change.
On a personal note, Michael loves perform as a professional magician and lives with his wife and two daughters in Winnipeg, Manitoba
Michael Kerr
We at Humour at Work believe it’s important you understand what exactly it is Michael will be sharing with your audience. We’re serving up this detailed smorgasbord of messages because we want to make sure you’re confident that Michael’s messages are a fabulous fit for your audience.
Whether you hire Michael for an hour keynote or a full day workshop, he always tailors his topics, themes, and messages to the audience and to meet your specific goals.
Regardless of the topic you choose, all of Michael’s messages are focused around a few central themes:
Workplace culture drives success in any organization.
You need to be intentional about creating an inspiring culture. Great workplace cultures don’t happen by accident!
Work plays a critically important role in our lives. It affects our mental and physical health, our marriages and families, our personal development, and our identity. Work is the single biggest use of our time, talents, and energy in this short journey called life. So we owe it to our employees, to the families of employees, to our customers and clients, and yes, even to our souls to create as inspiring a workplace as possible because WORK MATTERS!
Mike McKinley
Mike McKinley is a businessman, motivational speaker, consultant, author, and business owner. For over 25 years, he was involved in the daily operations of the multi-million-dollar educational publishing house which he founded.
Presenting hard-hitting business content delivered in a fun way, Mike entertains while he teaches – presenting as the keynote speaker, at corporate trainings, to in-house programs, and for professional association meetings. His long-term client list includes Chrysler, Toro, American Airlines, Great Clips for Hair, Subway, American Family and First Bank. Hundreds of companies – from construction to healthcare, high technology firms to the auto industry – have relied on Mike for insight into creating today’s business innovation and success.
Mike Rayburn
Mike Rayburn is an award-winning speaker and entertainer with a truly unique presentation. Known as ""The World's Funniest Guitar Virtuoso,"" Mike Rayburn is both a world-class guitarist and a stand-up comedian. He is also an authority on personal development and human potential. Mike Rayburn's astounding guitar creations, uproarious songs and presentation skills encourage, challenge and inspire his audiences to step beyond their perceived limitations. He draws from a wealth of life experiences as an adventurer, comedian, published songwriter, author, philanthropist, and father to deliver presentations which are completely energizing and entertaining. Mike Rayburn shows how the simple tools learned from his presentations, took him from playing for ""…seven people in a bar in Virginia"" to standing ovations at Carnegie Hall.
Featured in Newsweek, USA Today, Billboard, Gig, and on the nationally acclaimed and syndicated Bob and Tom Radio Show, Mike Rayburn has received standing ovations at all 8 of his Carnegie Hall performances. Two years in a row, Mike Rayburn was nominated for the ""Speaker of the Year"" Award by American Entertainment Magazine. He was also one of the few speakers featured on the cover of Successful Meetings Magazine as one of the top speakers in America. Most recently, Mike Rayburn was voted ""Best Solo Artist"" by American Entertainment Magazine. No other speaker (or entertainer) has ever been nominated for awards in both the keynote speaking category and an entertainment category. Mike Rayburn was also voted ""America's Campus Entertainer of the Year"" three .
What If?
In this hilarious, musically amazing, energetic presentation Mike uses his guitar and comedy to teach three simple, powerful tools attendees can use immediately and forever to access their unrealized potential, to look at old things in a new way, and to leap beyond their perceived limitations. These are the tools which took Mike from playing for seven people in a bar in Virginia to standing ovations at Carnegie Hall. They work. For anyone. And everyone. Always.
Naomi Rhode
For the multitudes that have heard her, Naomi's warmth, enthusiasm and unique insight into the dynamics of person-to-person relationships have made her a ""Remembered Experience"". Each year she speaks extensively at seminars, association meetings, corporations and conventions, stimulating her audience to achieve new levels of professional and personal growth.
In addition to being a much-sought-after professional speaker and emcee, she is the author of two inspirational gift books, ""The Gift of Family - A Legacy of Love"" and ""More Beautiful Than Diamonds - The Gift of Friendship,"" and has co-authored Speaking Secrets of the Masters, Meditations for the Road Warrior and many other multi-authored books.
Take home more than souvenirs and great memories, take home ""Pearls"" for Success:, Boost your bottom line, Achieve better office productivity, Increase your patient base, Invest in your future, and Keep your staff for life.
Orlando Bowen
For the past fifteen years, Orlando Bowen has used storytelling, fitness activities, and cognitive exercises to teach resilience, leadership, and teamwork to hundreds of thousands of people. Empowering others to overcome adversity, to find their passion, and to use their gifts is his lifelong goal. This mission has placed him on hundreds of stages and boardrooms throughout North and South America.
Leadership is a passion of his and through that passion, Bowen serves as the founder and executive Director of One Voice One Team Youth Leadership, a 501 ©3 that empowers youth to utilize leadership skills and talents to better themselves and their community. He is a former professional athlete, community champion and has received local and national awards for his incredible work and community contributions. He has a very special connection to the health care profession and will share some of that in his messaging today.
Rebecca Smallwood
Urban and Rural Hospitals, Community Health, Public Health, Academic, and For-Profit and Non-Profit organizations.
Served in a number of roles and disciplines including: Staff Nurse/Charge Nurse (Med/Surg, OR, ED), Bioterrorism /Emergency Response Team, Quality Management, Infection Control, Organizational Development, Education, and Administration.
Sr. Director of Web-based Continuing Healthcare Education, Texas Tech University Health Sciences div, Lubbock, Texas
Co-Author of HCAHPS Education Series for Hospital Employees
Richard Hadden
Richard Hadden is a Certified Speaking Professional who focuses on connecting people to profit. He is co-author of the popular Contented Cows leadership book series, including his latest book, Contented Cows STILL Give Better Milk, and also the book Rebooting Leadership.
He holds a Bachelor of Science in Management from Jacksonville University, in Florida, and a Master of Business Administration in International Business from The University of North Florida.
Richard worked in leadership positions in finance, telecommunications, and software design, eventually serving as Director of Product Development for a software company, before setting out on his own as a leadership consultant, trainer, and speaker. During that transition, he taught software design, principles of management, and international economics at Jacksonville University.
Since 1995 he has spent much of his time researching the practices and value systems of some of the world’s most successful organizations, and has discovered a strong correlation between a strategy of employee engagement, and operational and financial effectiveness. His first-hand research adventures have taken him to such far-flung locales as the oil fields of Alaska’s North Slope and the factories of Tijuana, Mexico. Using his research, he’s delivered keynote presentations and training programs for more than 850 audiences on five continents over the past 25 years.
Richard has appeared on CNN and MSNBC, and his work has been featured in Business Week, Entrepreneur, and Inc. magazines, as well as many trade and professional publications.
Lt. Col. (Ret.) Rob ""Waldo"" Waldman, CSP, CPAE
Motivational keynote speaker Waldo Waldman – The Wingman – is the author of the New York Times and Wall Street Journal bestseller Never Fly Solo. He teaches tactics on how to build trusting, revenue producing relationships with employees, partners, and customers while sharing his experiences as a decorated fighter pilot and sales expert. A graduate of the Air Force Academy, he holds an MBA with a focus on Organizational Behavior and is a former top producing sales manager. He successfully led national sales efforts for several cutting edge technology and consulting firms before becoming a motivational speaker and leadership expert.
Roger Crawford
Sports Illustrated calls Roger Crawford "One of the most accomplished physically challenged athletes in the world.
After realizing tremendous success on Center Court as a Division 1 athlete, he took his talents to Center Stage and became a motivational speaker. Roger's transformational message gives organizations the ability to decrease excuses, increase results, and breakthrough self-imposed limitations. His remarkable life story is a powerful example that "Challenges are inevitable;defeat is optional."
Roger is also a bestselling author whose books have been translated into 17 different languages. His most recent bookThink to Win, The Power of Possibility Thinkinghelps readers embrace change, improve their mindset, and achieve breakthrough performances.
Russ Stolnack
Russ Stolnack is well known in San Diego by his nick name Russ T. Nailz. Currently Russ is a professional Humourous speaker known for his ""Executive Imposter"" program where he has an audience believing he's a serious speaker then makes it obvious he's not. They catch on and crack up!
His still performs his original Stand-Up Comedy routine in places like Las Vegas as well as corporate and private events. Russ is a trained auctioneer too, and travels the country helping raise money for a number of clients.
You’ll also catch him entertaining children with his in-school literacy program reading books and performing his original songs.
Investing in Humour Experience live comedy while building your own comedic portfolio. Grow risk-free returns and long-term mutual bonds by sharing YOUR high-valued Humour.
Scott Friedman
Scott Friedman has discovered a way to instantly connect with almost any audience, regardless of age, creed, or gender. ""Humour creates an immediate bond,"" says Scott.
An internationally recognized professional, Scott speaks over 80 times each year to companies, associations, and youth. His book, ""Using Humour for a Change"" is chock-full of great ideas to lighten-up the workload. Scott's unique ability to compose Humourous poetry on the spot adds a dimension to his presentation that your group will long remember.
His improvisational comedy training, quick wit, and thought-provoking material make Scott a master at holding the attention of his audience. Scott customizes all programs to meet the specific needs of each group. He is perfect for kick-offs, closings, lunches and midnight snacks.
In these turbulent, uncertain, globally competitive times, innovation and resourcefulness are essential to survival. This renowned program is fast-paced, Humourous, and full of useable, practical ideas on becoming a victor of change instead of a victim. Learn to create an environment that fosters creativity and team spirit. Learn to be driven by your purpose and values, and not circumstances and emotions. “The Best Way” makes a great kick-off, closing, or banquet talk. Participants walk away feeling better about themselves, their responsibilities, and their roles in the future. Treat them to a grand “shot in the arm” loaded with needed tools for creating the futures they want!
This entertaining and insightful program is full of tools and techniques that will help you engage your customers and build perceived value. Through creating an environment that promotes a service culture, you will develop a competitive advantage. Learn to build long-term loyalty as we reveal the secrets to connecting with customers.
Scott Gross
Scott Gross is more than a writer who speaks; he literally has been there and done that!
A veteran of the hospitality industry, Gross started from the bottom, literally from the business end of a pot sink! His credibility from his years in that industry has earned him the respect of audiences everywhere as an entrepreneur who knows what it’s like to make payroll every Friday.
Best known for his first book, Positively Outrageous Service, now in its second edition, with over 200,000 copies in circulation world-wide in a multitude of languages, Scott continues to delight audiences with his subtle Humour, masterful storytelling and take-home value, challenging his audiences to make work fun. His subsequent books, 13 in all, validate the need (and rewards) of delivering a customer service experience so positive that your customers become your best marketing tool.
Scott’s client list is as diverse as the Fortune 500, including such respected companies as Southwest Airlines, Ford, and WalMart. Presenting to audiences from as small as six to over 3,000, Scott has seen his audiences change from Boomers and Traditionals to a majority of Millennials, those who were born after the digital age began. Studying this generation and, in his subsequent book Invisible…How Millennials Are Changing the Way We Sell, Scott believes the Millennials will “lead us where we should have already gone!”
On a personal level, Scott considers himself just a regular guy who loves his family and cares for his community. His accomplishments include being an EMT first responder—having made over 280 emergency runs… an instrument-rated pilot—with over 3,700 flight hours… a certified wild land firefighter… AND a former city councilman, including a term as mayor pro tem… all while continuing to write books, blog, and speak. But Gross admits his favorite titles are Pops, Dad, and Tiger.
Scott intends to always be current, always be relevant, and in pilot terms, live like his tail’s on fire!
Sid Ridgley
Sid Ridgley is an organizational development specialist and professional speaker who provides insights, guidance, and practical tips & hints to leaders in their pursuit of creating organizational workplaces that are customer and employee dived. He specializes in the areas of Customer Satisfaction & Loyalty, Sales, Leadership development, and front-line driven cultural change processes.
Being a Super Supervisor You will learn: Communicating effectively is more than listening and talking, the importance of understanding the role of leadership, how to identify your own leadership style and adapt your behaviour to others, effective methods of building teamwork, how to reduce absenteeism and tardiness, that there is a method for dealing with conflict and anger in the workplace.
Innovate with C.A.R.E. This program helps organizations identify creative original thinkers and partner them with team members who can effectively advance, refine, and execute good ideas.
Juggling Multiple Priorities Too busy? Then this program should be your top priority! Control the demand on your valuable time, energy and resources.
Stephanie Staples CSP
Professional speaker, nurse and certified coach, Stephanie Staples is a woman on a mission - to reinspire, reenergize and reengage individuals to live their lives with full gusto! She does that by connecting with audiences internationally and inspiring them to create “something more.” Stephanie is frequently featured on radio, television and in print focusing on her unique vision that redefines the typical approach to wellness.
In nursing for 25 years she has served in both acute and chronic facilities and has worked in community health and in leadership roles. Stephanie has founded three businesses (two successful- you can't win them all!) and is a multiple nominee for Winnipeg's Woman Entrepreneur of the Year Award (always a bridesmaid-never a bride!), she is the founder and owner of Your Life, Unlimited! Through Your Life, Unlimited she has blended her love of helping others with helping the nurses themselves and has developed the wildly successful 'Life Support for Nurse's Wellness Retreat,' a unique, life-shifting professional development day that is changing healthcare, one nurse at a time. It is a day of inspiration, education and rejuvenation that focuses on the wellness of the nurse (for a change!).
As the host of her radio show Your Life, Unlimited and author of a book and audio CDs of the same title, Stephanie draws upon her background in nursing and her passion for personal growth to create an experience being embraced by people from all walks of life. Whether writing columns or conducting keynotes and presentations, she infuses Humour and heart with practical, relevant and do-able content to activate everyone to leave with tools they can use immediately to improve the course of their lives, personally and professionally.
Intensive Care for the Healthcare Professional It's your turn! In a profession that depends on you to look after others, nurses are all too often left to their own devices when it comes to looking after themselves. It is time to put yourself first with doable, result orient tools to help you reclaim your wellness and dramatically increase your work/life satisfaction so you can service others even better.
Stephen Tweed
Stephen Tweed, CSP, is a nationally known healthcare and business strategist, professional speaker, author, and publisher. He works with healthcare organizations that want to grow, and with healthcare leaders who want to get ready for the future. He is the author of Strategic Focus: A Game-plan for Developing Competitive Advantage and co-author of five other books. He is also Chairman and CEO of Leading Home Care…a Tweed Jeffries company, serving the home health care industry around the world.
Crafting Your Uniqueness by Creating Exceptional Customer Experiences As healthcare becomes more and more competitive, it's critical to create uniqueness in the market. In this interactive program, Stephen Tweed will demonstrate how you can create competitive advantage in your market by providing exceptional experiences for patients, physicians, and employees.
Sue Butts-Dion
Sue Butts-Dion has over eighteen years of management consulting experience in the health care industry, predominantly spent supporting clients in the implementation of system-wide quality improvement and in improving customer service.
Sue is a team builder and has successfully supported many clients in developing and implementing their improvement objectives. Because Sue is a skilled communicator and facilitator with the interpersonal skills to interact with broad and diverse groups, she rapidly engenders the trust and confidence necessary for a team to perform efficiently.
Strategies for Improving Emergency Department Throughput and Patient Satisfaction: how to effectively do both Hospitals must address the speed at which patients move through the system proactively, to ensure the patient is safe, satisfied, optimizing space, assets, and human resources. This session will promote some to the things that hospitals have done that have successfully improved their patient flow and their patient satisfaction scores.
Terri Kabachnick
More than 25 years of first-hand retail experience in executive and sales management, finance, marketing, and restructuring qualifies Terri Kabachnick as one of retailing's most sought after productivity specialists.
Terri's highly motivational and informative presentations educate managers and executives in the behaviors, beliefs, values, attributes and competencies necessary for top performance productivity.
Turnover, employee dissatisfaction, poor morale, and low productivity are not the problem. They are the symptoms of a problem. In a powerful Humour and story-filled presentation, Terri explains and demonstrates the critical factors of promoting the people power in your organization. It all begins by understanding and practicing the ""Principles of Power.""
Turnover. It's wonderful for breakfast, but it's become a steady diet for too many businesses. It's expensive. It's frustrating. Time consuming. Wasteful. But companies can't seem to stop the revolving door. In an interactive, how-to style, Terri provides solutions and take-home actions.
Terry Paulson
Terry Paulson's motivating message is exactly what people need to get past the uncertainty and indecision of these challenging times to make change work. He moves people into action that gets positive results. You get a fired-up audience, and you'll look like a hero. More importantly, you'll see people implement what they have learned long after the conference is over.
Terry is considered by many to be the preeminent expert on the human side of change management. His programs have touched thousands around the globe through his live keynote programs and online ezine.
Terry's programs are more than motivational. His dynamic and compelling programs provide both the attitude adjustment and the practical strategies for organizations, leaders, and teams to make strategic change work!
The change journey continues! This powerful program provides today's leaders with practical tactics that make change work. You'll learn how to generate and sustain commitment to a compelling vision, develop an organization that is excited to learn, encourage early problem solving, motivate diverse teams, and focus resources to support your strategic business goals.
Shape your organization's culture. This dynamic program explores how leaders spread cultural change by driving core values, asking strategic questions, and sharing best practices along with inspirational stories. You'll learn how to generate and sustain commitment to guiding principles and ensure that your team makes wise critical decisions in support of the organization's vision and values
Your task is to keep hope alive in this age of cynicism. This insightful program will help you and your team focus on ""the optimism advantage"" as you face ever-increasing personal and organizational challenges.
Terry Hawkins
Terry Hawkins is a performance expert having run her highly successful training company, People In Progress, for 25 years. With an impressive client listing across all industries, Terry and her team of highly skilled trainers are changing the face of these organisations with their innovative techniques, powerful connection strategies and sustainable cultural transformations.
In 2014, Terry was listed as one of the Top 60 Motivational Speakers of the World ñ Top 10 Women! She has won numerous awards for her business and speaking expertise, being inducted into the Speakers Hall of Fame in 2010.
She is currently the President for the National Speakers Association for the Greater LA area, and the past Dean for the 2014 Speakers Academy. She has also recently received the President’s Call to Service Award (yes, President Obama)!
As an accomplished best-selling author, her latest book, Why WAIT to be GREAT! It’s either NOW or TOO LATE! was given the Editor’s Choice Award and the Rising Star Award.
Terry ís success as a speaker, business woman and award winning author is largely due to her deep passion for helping people in becoming all they can be, and showing us how we can utilize our past as fuel for our future - she is not into lightweight fluff - she will show us strategies for success that we can use every day, forever.
Tiffany Christensen
Tiffany Christensen was born with cystic fibrosis and has received two life-saving double lung transplants. Tiffany has presented over a thousand workshops and lectures to providors, patients and families and is driven to be a bridge between the patient perspective and the provider experience.
Since 2007, Tiffany has opened her heart and shared her story as a vehicle to illustrating the opportunities and challenges within the new age of relationship-dived care.
Tiffany is a Team STEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the creator of her own Train the Trainer workshop series entitled “Finding Your Voice in the Healthcare Maze.” Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end of life planning and partnership strategies in healthcare. She is a board member of the Beryl Institute for improving the patient experience and is faculty for the Patient Safety Officer Training at the Institute for Healthcare Improvement. Christensen worked as the Program Coordinator for Duke Medicine’s Patient Advisory Council Expansion Program in which she was responsible for design and implementation of a standardized PFAC model and training. Christensen succeeded in implementing this model in many clinical specialty areas while serving as a patient advocate at Duke Hospital working primarily in the area of Oncology.
Currently, Tiffany is the Performance Improvement Specialist at the NC Quality div working on operationalizing PFE across NC and sharing the lessons and models on the national stage. See her menu of PFE services on the NCQC website.
Tim Durkin
For nearly 20 years, Tim Durkin has been teaching clinical and non-clinical staff how to better manage and lead their employees, patients and patients’ families. Tim has also been both a patient and a patient advocate. His personal experience, combined with a passion for helping people on both sides of the stethoscope, have made Tim one of the most sought-after speakers and trainers in the healthcare industry.
As one of America’s leadership and performance experts, Tim has presented more than 500 times in the last five years to audiences worldwide, showing healthcare organizations how to improve communication, develop leadership, embrace change and improve customer service. A partial list of his clients include: Johns Hopkins, Parkland Hospital, Baylor Scott and White, Texas Health Resources, Adventist Healthcare, UT Southwestern Medical div, and many others.
Tim is the author of Moving from Promise to Performance: 17 Sure-Fire Strategies for Better Results at Work and at Home.
Tim is an adjunct faculty member of Southern Methodist University’s Executive Education program, currently ranked number 3 in the nation. He is also faculty member for Leadership Colorado.
Tim Gard
Tim Gard, CSP, CPAE is a drop-dead funny, laugh-out-loud Humourist, who teaches audiences to look at life with Humour, and through the lens of what he calls a Comic Vision®.
A leading authority in stress reduction through Humour, Tim is an accomplished author, keynote speaker, coach and consultant. Having received the CPAE designation in 2006, Tim was inducted into the Speaker Hall of Fame and is now in the top one percent of the top one percent of his industry!
For over a decade, audiences around the world cheer and applaud when they hear the name Tim Gard!
See reality and share the fun of it with laughter, good Humour, and through the lens of your Comic ®Vision! Portraying the daily (and often overwhelming) challenges found in these hectic times, Tim Gard offers his Humourous and powerfully effective approach to stress-diffusion and frustration-eradication!
In this full day or half day workshop, Tim Gard CSP, CPAE gives participants a fresh approach to stress-reduction by sharing his effective techniques that encourage teamwork, personal accountability, and solid good-Humour characteristics. A leading authority in stress-reduction through Humour, Tim shows audience members how to diffuse frustration, aggravation and other negatives which, if left untended, can result in significant loss in productivity. Awaken understanding, and sharpen ability to use Humour's positive effects in the workplace with Tim's Tao of Humour!
In this full or half-day workshop, Tim shows how to use ordinary items in extraordinary ways and neutralize life's stressors. Participants walk away able to invigorate and motivate themselves.
Tim Richardson
Tim Richardson believes becoming Rich has almost nothing to do with money and everything to do with personal and professional Richness. Tim has spent the greater part of his life thinking about and researching what he calls ""Real Richness.” He works with sales and service professionals to show them how to live, create and think ""IM RICH!”
In Tim's highly researched programs, he challenges traditional thinking on success and richness. He is committed to helping others define, refine, or find their own Richness and uses an online goal tracking program to help his clients ""Crank it up!"".
When you hear someone talk of being “rich,” it probably makes you think in terms of money. But “Richness” has as much to do with what’s inside you and your organization as it does with what’s inside your wallet, purse, bank account, or company budget. Tim Richardson helps his clients discover and attain “Real Richness.” He provides concrete strategies to show members of your organization how to experience greater wealth and Richness by incorporating Rich Sales, Rich Service, Rich Relationships, and Rich Thinking into your culture.
Tim Richardson believes real richness is about “living rich” – a life of giving, influencing, and serving. Based on Tim’s project, which annually honors the 100 “Richest” people in North America, this inspiring presentation will uplift and encourage audiences to see beyond their physical world, and embrace what is truly valuable. With heart-warming stories of ordinary people achieving the extraordinary, attendees will learn to see themselves, and others, from the inside out. A deeply moving experience for all.
Todd Bartos, JD
Todd R. Bartos, J.D., is a veteran healthcare attorney with subspecialty expertise in risk management, patient safety and healthcare technology. Todd has a national reputation and is an invited speaker on healthcare issues for hospitals, integrated medical groups and clinical and systemic risk issues. Todd teaches physicians, hospital administrators and healthcare attorneys in all areas of healthcare law, including risk mitigation, litigation, crisis communication, implications of regulatory changes and the impact of the ACA and related regulations on the business of healthcare. He has recently published the Professional Liability and Risk Mitigation chapter in the AHLA Representing Physicians Handbook (4th ed.). In his 18-year career, Todd has taught more than 25,000 physicians and dozens of hospital administrators in all areas of clinical risk management and disclosure and has overseen and litigated more than 400 claims. In addition to his private practice, Todd serves as General Counsel for Aspire Ventures, a venture capital firm in Lancaster, PA, where he has a broad practice spanning healthcare, corporate, transactional, regulatory, government affairs, compliance, employment and IP law. He also consults with leading healthcare organizations and startups regarding legal issues and business strategy.
Toni Newman
Five-time award winning business owner Toni Newman, is a highly sought after Innovation Catalyst and professional speaker with an uncanny ability to help her clients turn information into innovation and ideas into results. With years of business experience in fields as diverse as law, advertising, tourism, entertainment and event management, Toni brings a uniquely powerful mix of strategy, creativity and real world insight to the table.
In today's incredible challenging marketplace, where competitive advantage is determined by our ability to effectively differentiate ourselves from the competition, Toni's uniquely integrated approach to Customer Touchpoint innovation is a powerful tool and both she and her clients have the results to prove it. Her powerful and passionate message, supported by practical tools and techniques, applies to organizations of all sizes and across all sectors.
As a speaker fluent in both French and English, Toni travels all over North America working with leaders who are committed to change and ready for results. Her approach is quite simply a breath of fresh air. Entertaining and yet highly knowledgeable, authentic and truly engaging, Toni gets her message across to audiences with both style and substance. Attract, Keep and Engage more Customers more Often. Grow your Business.
Tony Esteves
"Tony Esteves, founder of iOnTheBall, is an inspirational facilitator and coach who infuses the spirit of play into his presentations. Audience members are actively engaged and learn through juggling, playing mini Ping-Pong or improvisational theatre exercises. Tony believes that we learn most effectively while using a whole brain approach by physically playing together. Why wouldn't you want to have fun while learning?
Valerie Cade
Valerie Cade is the Founder of Bully Free at Work, which is dedicated to helping you cope with and stop workplace bullying. With 1 out of 6 people having been bullied in their lifetime careers, workplace bullying is becoming an epidemic – but there is hope for organizations and individuals.
What works? The “winning with difficult people” strategies do not work with workplace bulling or highly adversarial situations. In fact, traditional conflict resolution doesn’t work either, yet this is what people try to apply- but to no avail.
Bully Free at Work provides keynote presentations, seminars, on-site customized training for front line and leadership, consulting, on-line learning and many resources to help support you whether you are a target or a leader.
Verne Harnish
The founder of two world-renowned entrepreneurship organizations, the Young Entrepreneurs’ Organization (YEO) and the Association of Collegiate Entrepreneurs (ACE), Verne is presently founder and CEO of Gazelles, Inc., which serves as an outsourced corporate university for mid-size firms and hosts a faculty of well-known business experts including Geoff Smart, Jack Stack, Don Peppers, Aubrey Daniels, Neil Rackham, and Pat Lencioni and is educational partners with GE, Southwest Airlines, and Dell. Gazelles has also created the first affordable ""digital dashboard"" web-based application called Flash Report.
Most firms think they have a viable strategy, but don't. There are four critical decisions anchoring an effective strategy for dominating your industry, which revolve around Verne's famous one-page strategic planning document. As the ""Growth Guy"" syndicated columnist and Contributing Editor for Fortune Small Business magazine, Verne provides practical and ""actionable"" tools growth companies can use in creating focus, alignment, better communication, and a killer strategy. The objective is tripling profitability and/or increasing the cash flow of a business, while blocking out competition.
Vicki Hess
Professional Paradise Found! Vicki reveals success strategies for escaping from Professional Prison and provides her clients with a Passport to Professional Paradise.
Professional speaker, registered nurse, motivational manager, former professor, and successful entrepreneur, Vicki uses story-telling, Humour, music and proven business strategies to create Professional Paradise for individuals and organizations.
Leading Your Organization to Professional Paradise and Beyond Would employees say they work in Professional Prison or Professional Paradise? Evidence indicates that far too many people feel stuck in their jobs. This presentation provides audiences with a proven methodology for creating an organization-wide culture of Professional Paradise
Victoria Labalme
Strategic Performance Coach and Performing Artist, Victoria Labalme helps elite entrepreneurs, best-selling authors, top teams and C-suite executives communicate with confidence, authority and impact... and with the unexpected twist that makes it their own and distinguishes their brand.
Vince Poscente
Vince Poscente will help you reach your BIG GOALS in short order. He is an Olympian and NY Time bestselling author, best known as a motivational keynote speaker able to open or close a corporate event with a bang! Vince Poscente's #1 National Bestseller, The Age of Speed, four other bestsellers, hundreds of e-Briefs and thousands of keynote speeches worldwide all focus on one end result - ""Take you farther and faster than ever before.""
He fixes a lack of motivation in the workplace. Whether as a keynote speaker, a business motivational speaker at association events or one of your after-dinner speakers at your corporate event, this thought leader stops procrastination fast! His keynote presentation helps audiences get out of a rut by changing attitudes and improving productivity - in less time.
Business motivational speaker, Vince Poscente ensures long-term impact. By increasing sales and boosting the bottom line through proven Olympic strategies there is a tangible ROI from one keynote presentation. Keynote speaker Vince Poscente helps teams know they are in the right place at the right time. He does this in real time – real fast.
Big Goals in Short Order
Imagine your one year goal attained in six months. Picture exceeding quota in half the time. Reach your BGiSO (pron; Biggie So) – Goal compression happens when five innovative steps are embraced with personal and professional tools to take you there.
Vinny Verelli
Vinny Verelli is the Owner of Bacchus Productions. As the foremost expert on Negativity Management, Vinny works with groups that want to laugh while they learn. If you’re not having fun, you’re doing it wrong. To this end Vinny created the “Bada Bing Philosophy” with three simple tools to help you deal with all the negativity that surrounds you. Author of Motivate This, Vinny is not afraid to tell it like it is. He’s on task, he’s on target, he’s on parole.
Motivate This! Often called the Tony Soprano of motivational speakers, Vinny's not afraid to tell it like it is. He breaks down the motivational metaphors and profound parables into one big block of gorgonzola. ""You don't touch my cheese, let alone move it."" In a day when no one has time for 12 steps or 7 habits, audiences across the country are going wild for Vinny's simple, two-step motivational program: 1: Get off your butt. 2. Do something
Willie Jolley
A comprehensive organizational development program that focuses on 5 areas: Leadership Development, Change Management, Team Building, Customer Service that creates Wow!, and Attitude Enhancement that focuses on the fact that only those who drive change maximize their potential.
There are consistent, specific strategies that always co-exist with 5 star operations. These steps create an indelible program that mixes leadership, change management, and teambuilding.
Andrew Lewis, M.T.S., BCCC, Q.Med
Ava Fluty N.D., MEd., CNHP
Donna Cardillo, RN, MA, CSP
Lt. Col. (Ret.) Rob ""Waldo"" Waldman, CSP, CPAE
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