Meet our speakers. All wonderful people with great smiles! Hover over their image to learn more about them.
Jackie P. Flug
John Patrick Dolan
Karen & Simon Fox
Kathy B. Dempsey
A comprehensive organizational development program that focuses on 5 areas: Leadership Development, Change Management, Team Building, Customer Service that creates Wow!, and Attitude Enhancement that focuses on the fact that only those who drive change maximize their potential.
There are consistent, specific strategies that always co-exist with 5 star operations. These steps create an indelible program that mixes leadership, change management, teambuilding, and customer service.
The founder of two world-renowned entrepreneurship organizations, the Young Entrepreneurs’ Organization (YEO) and the Association of Collegiate Entrepreneurs (ACE), Verne is presently founder and CEO of Gazelles, Inc., which serves as an outsourced corporate university for mid-size firms and hosts a faculty of well-known business experts including Geoff Smart, Jack Stack, Don Peppers, Aubrey Daniels, Neil Rackham, and Pat Lencioni and is educational partners with GE, Southwest Airlines, and Dell. Gazelles has also created the first affordable "digital dashboard" web-based application called Flash Report.
Most firms think they have a viable strategy, but don't. There are four critical decisions anchoring an effective strategy for dominating your industry, which revolve around Verne's famous one-page strategic planning document. As the "Growth Guy" syndicated columnist and Contributing Editor for Fortune Small Business magazine, Verne provides practical and "actionable" tools growth companies can use in creating focus, alignment, better communication, and a killer strategy. The objective is tripling profitability and/or increasing the cash flow of a business, while blocking out competition.
Professional Paradise Found! Vicki reveals success strategies for escaping from Professional Prison and provides her clients with a Passport to Professional Paradise.
Professional speaker, registered nurse, motivational manager, former professor, and successful entrepreneur, Vicki uses story telling, humor, music and proven business strategies to create Professional Paradise for individuals and organizations.
Leading Your Organization to Professional Paradise and Beyond Would employees say they work in Professional Prison or Professional Paradise? Evidence indicates that far too many people feel stuck in their jobs. This presentation provides audiences with a proven methodology for creating an organization-wide culture of Professional Paradise
Strategic Performance Coach and Performing Artist, Victoria Labalme helps elite entrepreneurs, best-selling authors, top teams and C-suite executives communicate with confidence, authority and impact... and with the unexpected twist that makes it their own and distinguishes their brand.
Vince Poscente will help you reach your BIG GOALS in short order. He is an Olympian and NY Time bestselling author, best known as a motivational keynote speaker able to open or close a corporate event with a bang! Vince Poscente's #1 National Bestseller, The Age of Speed, four other bestsellers, hundreds of eBriefs and thousands of keynote speeches worldwide all focus on one end result - "Take you farther and faster than ever before."
He fixes a lack of motivation in the workplace. Whether as a keynote speaker, a business motivational speaker at association events or one of your after dinner speakers at your corporate event, this thought leader stops procrastination fast! His keynote presentation helps audiences get out of a rut by changing attitudes and improving productivity - in less time.
Business motivational speaker, Vince Poscente ensures longterm impact. By increasing sales and boosting the bottom line through proven Olympic strategies there is a tangible ROI from one keynote presentation. Keynote speaker Vince Poscente helps teams know they are in the right place at the right time. He does this in real time – real fast.
Big Goals in Short Order
Imagine your one year goal attained in six months. Picture exceeding quota in half the time. Reach your BGiSO (pron; Biggie So) – Goal compression happens when five innovative steps are embraced with personal and professional tools to take you there.
Valerie Cade is the Founder of Bully Free at Work, which is dedicated to helping you cope with and stop workplace bullying. valeriecadehrp2With 1 out of 6 people having been bullied in their lifetime careers, workplace bullying is becoming an epidemic – but there is hope for organizations and individuals.
What works? The “winning with difficult people” strategies do not work with workplace bulling or highly adversarial situations. In fact, traditional conflict resolution doesn’t work either, yet this is what people try to apply- but to no avail.
Bully Free at Work provides keynote presentations, seminars, on-site customized training for front line and leadership, consulting, on-line learning and many resources to help support you whether you are a target or a leader.
Vinny Verelli is the Owner of Bacchus Productions. As the foremost expert on Negativity Management, Vinny works with groups that want to laugh while they learn. If you’re not having fun, you’re doing it wrong. To this end Vinny created the “Bada Bing Philosophy” with three simple tools to help you deal with all the negativity that surrounds you. Author of Motivate This, Vinny is not afraid to tell it like it is. He’s on task, he’s on target, he’s on parole.
Motivate This! Often called the Tony Soprano of motivational speakers, Vinny's not afraid to tell it like it is. He breaks don the motivational metaphors and profound parables into one big block of gorgonzola. "You don't touch my cheese, let alone move it." In a day when no one has time for 12 steps or 7 habits, audiences across the country are going wild for Vinny's simple, two-step motivational program: 1: Get off your butt. 2. Do something
Terry Paulson's motivating message is exactly what people need to get past the uncertainty and indecision of these challenging times to make change work. He moves people into action that gets positive results. You get a fired up audience, and you'll look like a hero. More importantly, you'll see people implement what they have learned long after the conference is over.
Terry is considered by many to be the preeminent expert on the human side of change management. His programs have touched thousands around the globe through his live keynote programs and online ezine.
Terry's programs are more then motivational. His dynamic and compelling programs provide both the attitude adjustment and the practical strategies for organizations, leaders, and teams to make strategic change work!
The change journey continues! This powerful program provides today's leaders with practical tactics that make change work. You'll learn how to generate and sustain commitment to a compelling vision, develop an organization that is excited to learn, encourage early problem solving, motivate diverse teams, and focus resources to support your strategic business goals.
Shape your organization's culture. This dynamic program explores how leaders spread cultural change by driving core values, asking strategic questions, and sharing best practices along with inspirational stories. You'll learn how to generate and sustain commitment to guiding principles and ensure that your team makes wise critical decisions in support of the organization's vision and values
Your task is to keep hope alive in this age of cynicism. This insightful program will help you and your team focus on "the optimism advantage" as you face ever-increasing personal and organizational challenges.
Tiffany Christensen was born with cystic fibrosis and has received two life-saving double lung transplants. Tiffany has presented over a thousand workshops and lectures to providors, patients and families and is driven to be a bridge between the patient perspective and the provider experience.
Since 2007, Tiffany has opened her heart and shared her story as a vehicle to illustrating the opportunities and challenges within the new age of relationship-centered care.
Tiffany is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the creator of her own Train the Trainer workshop series entitled “Finding Your Voice in the Healthcare Maze.” Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end of life planning and partnership strategies in healthcare. She is a board member of the Beryl Institute for improving the patient experience and is faculty for the Patient Safety Officer Training at the Institute for Healthcare Improvement. Christensen worked as the Program Coordinator for Duke Medicine’s Patient Advisory Council Expansion Program in which she was responsible for design and implementation of a standardized PFAC model and training. Christensen succeeded in implementing this model in many clinical specialty areas while serving as a patient advocate at Duke Hospital working primarily in the area of Oncology.
Currently, Tiffany is the Performance Improvement Specialist at the NC Quality Center working on operationalizing PFE across NC and sharing the lessons and models on the national stage. See her menu of PFE services on the NCQC website.
Your healthcare staff may be good at managing programs and processes, but how good are they at managing people?
Tim Durkin has worked for nearly 20 years teaching clinical and non-clinical staff how to better manage and lead their employees, patients and patients’ families. Tim has also been both a patient and a patient advocate. His personal experience, combined with a passion for helping people on both sides of the stethoscope, have made Tim one of the most sought-after speakers in the healthcare industry.
As one of America’s leadership and change management experts, Tim has spoken more than 500 times in the last five years to audiences worldwide, showing healthcare organizations how to improve communication, develop leadership, embrace change and improve customer service.
Declining reimbursements, increasing paperwork, EHR implementation, and meaningful use may be day-to-day challenges of practice managers and administrators, yet one aspect of the job trumps them all: people. Employees, patients and patient family members require more attention than any other part of a manager or administrator’s position.
Tim Gard, CSP, CPAE is a drop-dead funny, laugh-out-loud humorist, who teaches audiences to look at life with humor, and through the lens of what he calls a Comic Vision®.
A leading authority in stress reduction through humor, Tim is an accomplished author, keynote speaker, coach and consultant. Having received the CPAE designation in 2006, Tim was inducted into the Speaker Hall of Fame and is now in the top one percent of the top one percent of his industry!
For over a decade, audiences around the world cheer and applaud when they hear the name Tim Gard!
See reality and share the fun of it with laughter, good humor, and through the lens of your Comic ®Vision! Portraying the daily (and often overwhelming) challenges found in these hectic times, Tim Gard offers his humorous and powerfully effective approach to stress-diffusion and frustration-eradication!
In this full day or half day workshop, Tim Gard CSP, CPAE gives participants a fresh approach to stress-reduction by sharing his effective techniques that encourage teamwork, personal accountability, and solid good-humor characteristics. A leading authority in stress-reduction through humor, Tim shows audience members how to diffuse frustration, aggravation and other negatives which, if left untended, can result in significant loss in productivity. Awaken understanding, and sharpen ability to use humor's positive effects in the workplace with Tim's Tao of Humor!
In this full or half-day workshop, Tim shows how to use ordinary items in extraordinary ways and neutralize life's stressors. Participants walk away able to invigorate and motivate themselves.
More than 25 years of first-hand retail experience in executive and sales management, finance, marketing, and restructuring qualifies Terri Kabachnick as one of retailing's most sought after productivity specialists.
Terri's highly motivational and informative presentations educate managers and executives in the behaviors, beliefs, values, attributes and competencies necessary for top performance productivity.
Turnover, employee dissatisfaction, poor morale, and low productivity are not the problem. They are the symptoms of a problem. In a powerful humor and story-filled presentation, Terri explains and demonstrates the critical factors of promoting the people power in your organization. It all begins by understanding and practicing the "Principles of Power."
Turnover. It's wonderful for breakfast, but it's become a steady diet for too many businesses. It's expensive. It's frustrating. Time consuming. Wasteful. But companies can't seem to stop the revolving door. In an interactive, how-to style, Terri provides solutions and take-home actions.
Tim Richardson believes becoming Rich has almost nothing to do with money and everything to do with personal and professional Richness. Tim has spent the greater part of his life thinking about and researching what he calls "Real Richness.” He works with sales and service professionals to show them how to live, create and think "IM RICH!”
In Tim's highly researched programs, he challenges traditional thinking on success and richness. He is committed to helping others define, refine, or find their own Richness and uses an online goal tracking program to help his clients "Crank it up!".
When you hear someone talk of being “rich,” it probably makes you think in terms of money. But “Richness” has as much to do with what’s inside you and your organization as it does with what’s inside your wallet, purse, bank account, or company budget. Tim Richardson helps his clients discover and attain “Real Richness.” He provides concrete strategies to show members of your organization how to experience greater wealth and Richness by incorporating Rich Sales, Rich Service, Rich Relationships, and Rich Thinking into your culture.
Tim Richardson believes real richness is about “living rich” – a life of giving, influencing, and serving. Based on Tim’s project, which annually honors the 100 “Richest” people in North America, this inspiring presentation will uplift and encourage audiences to see beyond their physical world, and embrace what is truly valuable. With heart-warming stories of ordinary people achieving the extraordinary, attendees will learn to see themselves, and others, from the inside out. A deeply moving experience for all.
Five-time award winning business owner Toni Newman, is a highly sought after Innovation Catalyst and professional speaker with an uncanny ability to help her clients turn information into innovation and ideas into results. With years of business experience in fields as diverse as law, advertising, tourism, entertainment and event management, Toni brings a uniquely powerful mix of strategy, creativity and real world insight to the table.
In today's incredible challenging marketplace, where competitive advantage is determined by our ability to effectively differentiate ourselves from the competition, Toni's uniquely integrated approach to Customer Touchpoint innovation is a powerful tool and both she and her clients have the results to prove it. Her powerful and passionate message, supported by practical tools and techniques, applies to organizations of all sizes and across all sectors.
As a speaker fluent in both French and English, Toni travels all over North America working with leaders who are committed to change and ready for results. Her approach is quite simply a breath of fresh air. Entertaining and yet highly knowledgeable, authentic and truly engaging, Toni gets her message across to audiences with both style and substance. Attract, Keep and Engage more Customers more Often. Grow your Business.
Terry Hawkins is a performance expert having run her highly successful training company, People In Progress, for 25 years. With an impressive client listing across all industries, Terry and her team of highly skilled trainers are changing the face of these organisations with their innovative techniques, powerful connection strategies and sustainable cultural transformations.
In 2014, Terry was listed as one of the Top 60 Motivational Speakers of the World ñ Top 10 Women! She has won numerous awards for her business and speaking expertise, being inducted in to the Speakers Hall of Fame in 2010.
She is currently the President for the National Speakers Association for the Greater LA area, and the past Dean for the 2014 Speakers Academy. She has also recently received the Presidentís Call to Service Award (yes, President Obama)!
As an accomplished best-selling author, her latest book, ìWhy WAIT to be GREAT! Itís either NOW or TOO LATE!î was given the Editorís Choice Award and the Rising Star Award.
Terryís success as a speaker, business woman and award winning author is largely due to her deep passion for helping people in becoming all they can be, and showing us how we can utilize our past as fuel for our future ñ she is not into lightweight fluff ñ she will show us strategies for success that we can use every day, forever.
Tony Esteves, founder of iOnTheBall, is an inspirational facilitator and coach who infuses the spirit of play into his presentations. Audience members are actively engaged and learn through juggling, playing miniPing-Pong or improvisational theatre exercises. Tony believes that we learn most effectively while using a whole brain approach by physically playing together. Why wouldn't you want to have fun while learning?
Scott Seaborn's healthcare career covers nearly 35 years. He has served as a paramedic, managed a regional EMS program, managed a hospital education program, served as a healthcare human resource officer for organizations including BJC Healthcare in St. Louis and his employer for the past 17 years, Southern Illinois Healthcare.
Currently, Scott is the Administrator for St. Joseph Memorial Hospital in Murphysboro, Illinois, a position that he has held for the past five years.
As Vice President for Human Resources at Southern Illinois Healthcare, Scott led an effort that resulted in SIH being named an Employer of Choice in 2006. Last year, St. Joseph Memorial Hospital was designated as one of only six hospitals in the country as a “Best Place to Practice” hospital by Press-Ganey.
At last year’s Health Care Service Excellence Conference Scott was the recipient of the 2010 “Inspiring Administrator” Summit Award.
Scott is married, has four grown children and three grandchildren. He holds a Masters degree in Education from Northern Illinois University. Scott and his wife, Karen currently serve as the United States leadership team for Worldwide Marriage Encounter.
Southern Illinois Healthcare has been working with Custom Learning Systems for over four years and Scott’s presentation will share with us some of the “Secrets” of their success on the path to becoming the healthcare destination of choice in southern Illinois.
Secrets of Leading a Successful Service Excellence Transformation: Top 10 Leadership Attributes
What do leaders need to be and do in order to establish a culture that supports outstanding patient service? This break-out session will present ten essential leadership attributes necessary to do just that.
Sid Ridgley is an organizational development specialist and professional speaker who provides insights, guidance, and practical tips & hints to leaders in their pursuit of creating organizational workplaces that are customer and employee centered. He specializes in the areas of Customer Satisfaction & Loyalty, Sales, Leadership development, and front-line driven cultural change processes.
Being a Super Supervisor You will learn: Communicating effectively is more than listening and talking, the importance of understanding the role of leadership, how to identify your own leadership style and adapt your behaviour to others, effective methods of building teamwork, how to reduce absenteeism and tardiness, that there is a method for dealing with conflict and anger in the workplace.
Innovate with C.A.R.E. This program helps organizations identify creative original thinkers and partner them with team members who can effectively advance, refine, and execute good ideas.
Juggling Multiple Priorities Too busy? Then this program should be your top priority! Control the demand on your valuable time, energy and resources.
Simon T. Bailey
Voted the best keynote speaker ever heard or used by the readers of Meetings and Conventions magazine, Simon T. Bailey is a compelling instigator who enriches people’s lives by encouraging them to create the destiny they want.
He does this by illuminating and then magnifying the brilliance inherent in everyone through his positively contagious energy and enthusiasm.
His transformational insights, delivered with compassion and humor, connect viscerally with audiences; and have earned Simon recognition as one of the Top 25 Speakers Shaping the Speaking Profession.
SHIFT: The New Business Imperative Every individual in an organization possesses the potential to use their insight, innovation, and ideas to make the organization and business more efficient and profitable. Brilliant team members that leverage their potential are leaders without a title who will shift the company in a positive direction. Simon will share how to shift in the New Normal and lead in your current role.
Release Your Brilliance: Just as a raw uncut diamond carries its brilliance below the surface; we all carry a spark of brilliance within us to create the destiny we want. Simon shows people how to transform their hidden brilliance into passion and purpose. All it takes to sparkle - is knowing how to shine in the midst of change
Professional speaker, nurse and certified coach, Stephanie Staples is a woman on a mission - to reinspire, reenergize and reengage individuals to live their lives with full gusto! She does that by connecting with audiences internationally and inspiring them to create “something more.” Stephanie is frequently featured on radio, television and in print focusing on her unique vision that redefines the typical approach to wellness.
In nursing for 25 years she has served in both acute and chronic facilities and has worked in community health and in leadership roles. Stephanie has founded three businesses (two successful- you can't win them all!) and is a multiple nominee for Winnipeg's Woman Entrepreneur of the Year Award (always a bridesmaid-never a bride!), she is the founder and owner of Your Life, Unlimited! Through Your Life, Unlimited she has blended her love of helping others with helping the nurses themselves and has developed the wildly successful 'Life Support for Nurse's Wellness Retreat,' a unique, life-shifting professional development day that is changing healthcare, one nurse at a time. It is a day of inspiration, education and rejuvenation that focuses on the wellness of the nurse (for a change!).
As the host of her radio show Your Life, Unlimited and author of a book and audio CDs of the same title, Stephanie draws upon her background in nursing and her passion for personal growth to create an experience being embraced by people from all walks of life. Whether writing columns or conducting keynotes and presentations, she infuses humor and heart with practical, relevant and do-able content to activate everyone to leave with tools they can use immediately to improve the course of their lives, personally and professionally.
Intensive Care for the Healthcare Professional It's your turn! In a profession that depends on you to look after others, nurses are all too ofthen left to their own devices when it comes to looking after themselves. It is time to put yourself first with doable, result orient tools to help you reclaim your wellness and dramatically increase your work/life satisfaction so you can service others even better.
How to be a High Performing Team Member As healthcare organizations increasingly rely on self-directed and other teams to achieve their goals, the performance of the members of those teams has never been more important. This session will equip delegates with the skills necessary to increase their contribution to their group's mission by improving focus, results orientation, communication skills, self discipline, and courage.
Scott Friedman has discovered a way to instantly connect with almost any audience, regardless of age, creed, or gender. "Humor creates an immediate bond," says Scott.
An internationally recognized professional, Scott speaks over 80 times each year to companies, associations, and youth. His book, "Using Humor for a Change" is chock-full of great ideas to lighten-up the workload. Scott's unique ability to compose humorous poetry on the spot adds a dimension to his presentation that your group will long remember.
His improvisational comedy training, quick wit, and thought-provoking material make Scott a master at holding the attention of his audience. Scott customizes all programs to meet the specific needs of each group. He is perfect for kick-offs, closings, lunches and midnight snacks.
In these turbulent, uncertain, globally competitive times, innovation and resourcefulness are essential to survival. This renowned program is fast-paced, humorous, and full of useable, practical ideas on becoming a victor of change instead of a victim. Learn to create an environment that fosters creativity and team spirit. Learn to be driven by your purpose and values, and not circumstances and emotions. “The Best Way” makes a great kick-off, closing, or banquet talk. Participants walk away feeling better about themselves, their responsibilities, and their roles in the future. Treat them to a grand “shot in the arm” loaded with needed tools for creating the futures they want!
This entertaining and insightful program is full of tools and techniques that will help you engage your customers and build perceived value. Through creating an environment that promotes a service culture, you will develop a competitive advantage. Learn to build long-term loyalty as we reveal the secrets to connecting with customers.
Stephen Tweed, CSP, is a nationally known healthcare and business strategist, professional speaker, author, and publisher. He works with healthcare organizations that want to grow, and with healthcare leaders who want to get ready for the future. He is the author of Strategic Focus: A Gameplan for Developing Competitive Advantage and co author of five other books. He is also Chairman and CEO of Leading Home Care…a Tweed Jeffries company, serving the home health care industry around the world.
Crafting Your Uniqueness by Creating Exceptional Customer Experiences As healthcare becomes more and more competitive, it's critical to create uniqueness in the market. In this interactive program, Stephen Tweed will demonstrate how you can create competitive advantage in your market by providing exceptional experiences for patients, physicians, and employees.
As President of Best Results, Inc, Steve is dedicated to assisting businesses develop leadership and resolve talent management challenges. Steve’s corporate experience included serving as a vice president with the nation’s fifth largest hospital provider where he built a full-cycle talent acquisition/retention strategy and brought it to life through superior service delivery. Steve has a Master’s Degree in Human Resources and is a recipient of Custom Learning Systems’ Founder’s Award.
Communication Drives Engagement
Engagement is emerging on the top 10 list of Buzzwords in Healthcare. In a time when healthcare organizations are challenged to do more with less, it may feel like there is no room in the day for engagement. This highly interactive session is designed to uncover the drivers of engagement and teach participants how to unlock their professional potential with meaningful engagement opportunities.
Sue Butts-Dion has over eighteen years of management consulting experience in the health care industry, predominantly spent supporting clients in the implementation of system-wide quality improvement and in improving customer service.
Sue is a team builder and has successfully supported many clients in developing and implementing their improvement objectives. Because Sue is a skilled communicator and facilitator with the interpersonal skills to interact with broad and diverse groups, she rapidly engenders the trust and confidence necessary for a team to perform efficiently.
Strategies for Improving Emergency Department Throughput and Patient Satisfaction: how to effectively do both Hospitals must address the speed at which patients move through the system proactively, to ensure the patient is safe, satisfied,, optimizing space, assets, and human resources. This session will promote some to the things that hospitals have done that have successfully improved their patient flow and their patient satisfaction scores.
Sue Podany is the "Communication Fitness Coach". She can help you and your company "flex" your communication muscles for enhanced performance and profits. Your relationships will improve, you will be more focused and you will have more energy.
Use her tips and techniques to help reduce those "cranky attitudes", improve performance and strengthen teamwork.
She knows that being healthy means a lot more than not being sick. Being healthy means a richer, more vibrant way of being alive. Life is a "do it yourself project". Make a choice right now to add zest to your life and INVEST IN YOURSELF. The time is right, do it now, don't wait.
Would you like to learn how not to give your energy away to the difficult people in your life? You know the ones that were put on this earth to make your life miserable! Sue can teach you how to deal with those difficult people and how to stay in your own power. Your energy is contagious. What message is yours sending out?
Scott Gross is more than a writer who speaks; he literally has been there and done that!
A veteran of the hospitality industry, Gross started from the bottom, literally from the business end of a pot sink! His credibility from his years in that industry has earned him the respect of audiences everywhere as an entrepreneur who knows what it’s like to make payroll every Friday.
Best known for his first book, Positively Outrageous Service, now in its second edition, with over 200,000 copies in circulation world-wide in a multitude of languages, Scott continues to delight audiences with his subtle humor, masterful storytelling and take-home value, challenging his audiences to make work fun. His subsequent books, 13 in all, validate the need─and rewards─of delivering a customer service experience so positive that your customers become your best marketing tool.
Scott’s client list is as diverse as the Fortune 500, including such respected companies as Southwest Airlines, Ford, and WalMart. Presenting to audiences from as small as six to over 3,000, Scott has seen his audiences change from Boomers and Traditionals to a majority of Millennials, those who were born after the digital age began. Studying this generation and, in his subsequent book Invisible…How Millennials Are Changing the Way We Sell, Scott believes the Millennials will “lead us where we should have already gone!”
On a personal level, Scott considers himself just a regular guy who loves his family and cares for his community. His accomplishments include being an EMT first responder—having made over 280 emergency runs… an instrument-rated pilot—with over 3,700 flight hours… a certified wild land firefighter… AND a former city councilman, including a term as mayor pro tem… all while continuing to write books, blog, and speak. But Gross admits his favorite titles are Pops, Dad, and Tiger.
Scott intends to always be current, always be relevant, and in pilot terms, live like his tail’s on fire!
Roger Burgraff has a professional life mission to help people to communicate more effectively. He believes that most of what we do, we do in the context of a relationship, and that communication is the key to influencing others in a positive way.
Since 1988, Roger has been a professional public speaker and seminar leader. He combines a broad range of training and experience with his personal enthusiasm and sense of humor to present dynamic and informative programs. His materials and exercises are designed for practical "how-to" applications.
Roger's message is as sincere as it is practical. After one of Roger's seminars, workshops or speeches, attendees come away with great information and are excited to apply these communication influencing skills.
How to Build a Positive Workplace - You'll Never Want to Leave Recognize the causes and contributors to negativity, change negatives to positives, and employ practical techniques to reduce negativity in ourselves and others.
Our Differentiating Factor - 360 Needs Satisfaction This workshop will involve participants in defining aspects of each of the patient's primary needs and creating specific ways to fulfill those needs. This is a key strategy to providing complete customer satisfaction.
Russ Stolnack is well known in San Diego by his nick name Russ T. Nailz. Currently Russ is a professional humorous speaker known for his "Executive Imposter" program where he has an audience believing he's a serious speaker then makes it obvious he's not. They catch on and crack up!
His still performs his original Stand-Up Comedy routine in places like Las Vegas as well as corporate and private events. Russ is a trained auctioneer too, and travels the country helping raise money for a number of clients.
You’ll also catch him entertaining children with his in school literacy program reading books and performing his original songs.
Investing in Humor Experience live comedy while building your own comedic portfolio. Grow risk-free returns and long-term mutual bonds by sharing YOUR high-valued humor.
Randall L. Hutchinson, MBA, is director of customer service and performance enhancement at Geisinger Health System in Danville, PA and leads its service excellence initiative. He present routinely to both doctors and nurses on the topic of service excellence and communication skills and has presented at several conferences on these topics and I have published an article on patient satisfaction in “The Physician Executive.”
Attendees will have an increased understanding of the importance of clinician communication skills as an essential aspect of health care. Attendees will also have a clear understanding of how to start creating a physician culture of service excellence and will see demonstrated results from a case study in which the physician culture has been aggressively worked upon.
Urban and Rural Hospitals, Community Health, Public Health, Academic, and For-Profit and Non-Profit organizations.
Served in a number roles and disciplines including: Staff Nurse/Charge Nurse (Med/Surg, OR, ED), Bioterrorism /Emergency Response Team, Quality Management, Infection Control, Organizational Development, Education, and Administration.
Sr. Director of Web-based Continuing Healthcare Education, Texas Tech University Health Sciences Center, Lubbock, Texas
Co-Author of HCAHPS Education Series for Hospital Employees
Richard Hadden is an author and workplace expert who has, for more than 20 years, studied the connection between people practices and profit performance.
An MBA graduate from the University of North Florida, Richard led teams in banking, telecommunications, and software design, before teaching Management and Economics at his undergraduate alma mater, Jacksonville University.
A ninth generation Floridian, Richard has been speaking since he was 14 months old. But professionally for the last 25 years. In that time, he has spoken for more than 800 audiences on five continents.
His latest book, Contented Cows STILL Give Better Milk, makes the business case for excellent leadership and Employee Engagement.
Ron Webb understands of the issues that health care organizations face, with over 35 years experience in the health care field. He has been CEO of hospitals in Missouri, Oklahoma, South Carolina, Louisiana, New Mexico and Montana. In each of these, his leadership focused on engagement and improvement.
He completed his undergraduate degree in Business Management with an emphasis in Personnel Management at Arkansas State University. He received both a Masters in Healthcare Administration and a Masters in Business Administration from the University of Missouri.
Ron has long held a passion for improving quality and the patient experience. He led St. Eugene Medical Center to become the first hospital in the state to receive the South Carolina Quality Award, based on the Malcolm Baldrige Quality Criteria.
With a strong commitment to his community, Ron has served on numerous boards including hospital associations in multiple states, Vice-Chair of the Governor’s Council on Workforce and Economic Development, Chair of the Oklahoma Healthcare Workforce Council, Chambers of Commerce, and numerous civic clubs. In addition, Ron is an Eagle Scout and has been involved in Scouting much of his life.
He has won several awards including Senior Executive Leadership Award from the American College of Healthcare Executives, and the Advocacy in Action Award from the American Hospital Association.
Ron lives with his wife of over 30 years in Missouri. He loves fishing, though he does more “fishing” than “catching”.
Pam currently leads the team at URSA to provide the best quality of services to adults and children with disabilities as possible. Before joining URSA as the Executive Director, she held a variety of management positions in community rehabilitation programs including; a treatment centre for autism, adult day support programs and many residential settings. Pam has served on a variety of community-based boards and committees including; Big Brothers and Sisters of Calgary, The Canadian Progress Club Calgary Eves & the Service Provider Council of Calgary. Pam was born and raised in small town Saskatchewan. Strong work ethics and values are something that she was raised with and holds dear to her heart. Outside of professional interests, she has a passion for shopping, traveling, spending time with family and friends and anything that sparkles!
Pamela's passion is healthcare excellence. Pamela has over 35 years in healthcare as an educator, senior leader, and presently serves as Chief Executive Office of a large community health center system. Pamela is a healthcare culturist from years of developing, growing, and testing her own organizational development theories which has encouraged her to author her book 'Culture That Heals, Culture That Kills'. Settling for status quo is not an option for healthcare today!
Natalie Edwards has over 15 years of health care staff development experience. Known as a catalyst for change and a master facilitator, she consistently researches creative ways to foster a dynamic learning environment and to promote high quality patient care and continuous service improvement. She earned her Master's in Health Education and her undergraduate Bachelors of Science in School and Community Health with an emphasis in Sports Medicine from East Carolina University. She is actively involved in the community with Relay for Life, United Way, and Healthy Carolinians Partnership. In her current role as Manager of Engagement and Development, she drives personal and organizational excellence by fostering engagement and professional development.
Communication Drives Engagement
Engagement is emerging on the top 10 list of Buzzwords in Healthcare. In a time when healthcare organizations are challenged to do more with less, it may feel like there is no room in the day for engagement. This highly interactive session is designed to uncover the drivers of engagement and teach participants how to unlock their professional potential with meaningful engagement opportunities.
For the multitudes that have heard her, Naomi's warmth, enthusiasm and unique insight into the dynamics of person-to-person relationships have made her a "Remembered Experience". Each year she speaks extensively at seminars, association meetings, corporations and conventions, stimulating her audience to achieve new levels of professional and personal growth.
In addition to being a much-sought-after professional speaker and emcee, she is the author of two inspirational gift books, "The Gift of Family - A Legacy of Love" and "More Beautiful Than Diamonds - The Gift of Friendship," and has co-authored Speaking Secrets of the Masters, Meditations for the Road Warrior and many other multi-authored books.
Take home more than souvenirs and great memories, take home "Pearls" for Success: Establish your 2008 goals, Boost your bottom line, Achieve better office productivity, Increase your patient base, Invest in your future, and Keep your staff for life.
Marjorie Brody, CSP, PCC, CPAE Speaker Hall of Fame, is the Founder and Fearless Leader of BRODY Professional Development.
She is the author of more than 18 books, including the award-winning "Help! Was That a Career Limiting Move?" She holds an MA (Master of Arts) degree in Public Address & Rhetoric from Temple University. She has also served as etiquette columnist on BusinessWeek online and an etiquette advisor for EveryRule.com.
Rudeness, faux pas and business blunders run increasingly rampant in our fast-paced world. Now more than ever, no one can afford to have poor manners. Business Blunders … is the wake-up call your staff needs. Focusing on the most essential and often elusive points of corporate civility, this eye-opening presentation will entertain and educate your employees. Your investment will be immediately visible to you – and your clients – in the lasting polish of your employees.
It goes without saying that a company’s personnel are its greatest asset. Your people are your best product and reflect all that your corporation stands for. A dedication to personal marketing benefits corporate productivity and maximizes employee retention and potential. The ability to market yourself internally within your own organization or within your industry is absolutely crucial to boosting your career and personal fulfillment. Market Your MAGIC reinforces P.T. Barnum’s time-honored principle that “Without promotion, something terrible happens … nothing.” Take action and enlist Marjorie’s magic formula of marketing (Pay attention to your personal manner, Develop advocates, Continually grow, involve yourself, Create commentary) to get employees the visibility that they – and you – deserve.
Mark Sanborn CSP, CPAE is President of Sanborn & Associates, Inc. - an idea studio dedicated to developing leaders in business and in life - and an internationally known speaker and author on the topics of High Impact Leadership, Teambuilding, Mastering Change, and Extraordinary Customer Service as embodied in the Wall Street Journal best seller, The Fred Factor.
Leadership Experience: Going Wider and Deeper In his work with corporate America, Mark Sanborn has found that the majority of attention given to leadership is focused on outer leadership characteristics and skills – what a leader does. This includes the “typical” leadership skills of listening, communicating, collaborating, etc. These activities are the "hands" of leadership. For any leader to be ultimately successful, he or she needs to focus on the complete leadership experience: both the inner and outer aspects of leadership.
Personalize the message of Mark's bestselling book, The Fred Factor, for your audience. This highly motivational presentation explains how you can become a Fred ... providing you the means to reinvent your business and life through self-mastery, vision, empowerment, and service. This program is a powerful way to get everyone from front-line employees to upper management focused on the importance of self-responsibility and creating value for those we work and live with. It goes beyond the workplace to show viewers how to enrich their personal lives as well.
High Impact Leadership Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.
Mark Scharenbroich's core messages have always been about connecting. Sometimes it was in schools to help teachers connect to their students. Other times it was in organizations or businesses to help team members feel truly connected to their core values and their customers.
Mark’s biggest “Ah-ha” moment came while traveling to an engagement. It was there that he stumbled upon the Harley-Davidson Motorcycle Company’s 100th year anniversary celebration. He kept overhearing people as they passed bikers and shared two simple words, “Nice Bike”.
A connection was made. It gave Mark an unforgettable metaphor that inspired him to write his award-winning book, Nice Bike: Making Meaningful Connections on the Road of Life.
More than a passing compliment, Nice Bike is a powerful, memorable metaphor that acts as a catalyst to help build stronger connections and more effective teams. The Nice Bike principle helps individuals to become more engaged and passionate about serving others.
Mark’s Nice Bike messages teach his listeners to make connections. Engage your people, energize your business.
Former Strategy Practice Leader for the country’s largest hospital management company. Helping companies, organizations, teams, and individuals identify what is important, build consensus, overcome conflict, and commit to action.
Specialties: Consultative facilitation, consensus building, action planning, conflict resolution, and interactive speaking/workshop experiences.
What's in Your Wallet? Identify six essential questions to ask and answer for effective strategic planning and successful HCAHPS strategies. List your organization's answers to these questions, and discuss how answering these questions in simple languare enable alignment of an organization's purpose and goals to all stakeholders (board, management, physicians, and employees) and potential customers.
Skylakes Medical Center is featured in Marilyn's book "Who's your Gladys?". In 2002, Skylakes began a customer service initiative, creating a strong culture of service excellence and raising CSI scores to the highest levels.
Michele Weston is known as “The Attitude Adjuster” because she has written several books and training resources on the topic, including the best-selling book Attitude: The Choice is Yours and the award-winning training video Bad Apples: How to Deal with Difficult Attitudes.
Michele founded Inspiring Solutions in 1991 and is located in Des Moines, IA. Each year, she inspires the attitudes and actions of thousands of people throughout the United States with a variety of customized learning processes.
She is a sought-after speaker at numerous state and national professional organizations. She has provided leadership for the National Speakers Association and the American Society for Training & Development. As an organizational development specialist, she has the unique ability to challenge the minds and touch the hearts of people at any level within a company, from the board of directors to the front-line staff.
Creativity is Nowhere With today's fast-paced,constantly changing healthcare industry, the need to be creative has never been more important. To be competitive, hospitals need to provide high quality products and services delivered in a customer-friendly, cost-effective, and time-efficient mannger. During this highly engaging program, Michele will challenge your mind to think and respond to situations in a fresh new way.
Managing Expectations: Strategies to do what matters most for your employees Research shows employees that have clearly defined, well-communicated expecatins are happier and more successful in their jobs. If motivating and retaining employees has you baffled, this program will teach you how to achieve mutual appreciation and understanding for each other, while improving productivity, morale, teamwork, and job satisfaction.
As a change management expert, Michael Bayer, CSP can help your company create a culture of continuous improvement. His experience will build a clear vision for your employees, and they will be empowered to drive the organization to a stronger, leaner future. Michael's goal is to help his clients become LEAN organizations by streamlining processes, increasing customer satisfaction, eliminating waste, and growing their bottom line.
Change is inevitable, and when correctly managed, is the driver creating positive results in your organization. Michael's presentation style is high energy, and he has been dubbed as "The Info-tainer" because the message delivery is engaging, informative and transformative.
Michael does not present workshops. His audiences participate in experiential labs, working on your real life problems, creating real life solutions. Concepts are learned by having the participants apply the principles in action under the coaching of Michael and his team, creating a self sustaining culture of rapid cycle improvement.
We at Humor at Work believe it’s important you understand what exactly it is Michael will be sharing with your audience. We’re serving up this detailed smorgasbord of messages because we want to make sure you’re confident that Michael’s messages are a fabulous fit for your audience.
Whether you hire Michael for an hour keynote or a full day workshop, he always tailors his topics, themes, and messages to the audience and to meet your specific goals.
Regardless of the topic you choose, all of Michael’s messages are focused around a few central themes:
Mike McKinley is a businessman, motivational speaker, consultant, author, and business owner. For over 25 years, he was involved in the daily operations of the multi-million dollar educational publishing house which he founded.
Presenting hard-hitting business content delivered in a fun way, Mike entertains while he teaches – presenting as the keynote speaker, at corporate trainings, to in-house programs, and for professional association meetings. His long-term client list includes Chrysler, Toro, American Airlines, Great Clips for Hair, Subway, American Family and First Bank. Hundreds of companies – from construction to healthcare, high technology firms to the auto industry – have relied on Mike for insight into creating today’s business innovation and success.
Mike Rayburn is an award-winning speaker and entertainer with a truly unique presentation. Known as "The World's Funniest Guitar Virtuoso," Mike Rayburn is both a world-class guitarist and a stand-up comedian. He is also an authority on personal development and human potential. Mike Rayburn's astounding guitar creations, uproarious songs and presentation skills encourage, challenge and inspire his audiences to step beyond their perceived limitations. He draws from a wealth of life experiences as an adventurer, comedian, published songwriter, author, philanthropist, and father to deliver presentations which are completely energizing and entertaining. Mike Rayburn shows how the simple tools learned from his presentations, took him from playing for "…seven people in a bar in Virginia" to standing ovations at Carnegie Hall.
Featured in Newsweek, USA Today, Billboard, Gig, and on the nationally acclaimed and syndicated Bob and Tom Radio Show, Mike Rayburn has received standing ovations at all 8 of his Carnegie Hall performances. Two years in a row, Mike Rayburn was nominated for the "Speaker of the Year" Award by American Entertainment Magazine. He was also one of the few speakers featured on the cover of Successful Meetings Magazine as one of the top speakers in America. Most recently, Mike Rayburn was voted "Best Solo Artist" by American Entertainment Magazine. No other speaker (or entertainer) has ever been nominated for awards in both the keynote speaking category and an entertainment category. Mike Rayburn was also voted "America's Campus Entertainer of the Year" three .
In this hilarious, musically amazing, energetic presentation Mike uses his guitar and comedy to teach three simple, powerful tools attendees can use immediately and forever to access their unrealized potential, to look at old things in a new way, and to leap beyond their perceived limitations. These are the tools which took Mike from playing for seven people in a bar in Virginia to standing ovations at Carnegie Hall. They work. For anyone. And everyone. Always.
Meg Soper has worked across the country and internationally as a professional speaker and comedienne. She has shared the stage with such celebrities as Ellen Degeneres and Ray Romano. You may have seen her on the Women's Television Network and the CBC. She is the co-author of the book 'From the Stage to the Page; Life Lessons from Four Funny Ladies'. A Registered Nurse, entrepreneur, business owner, wife, and mother of two children; she is here today to shed some comedic light on the stresses of everyday life using humour and perspective.
Social entrepreneur, award-winning philanthropist and bestselling leadership author uses keynotes and seminars as a platform to inspire and empower people to achieve more by building a world-class mindset and stronger relationships to move from potential to performance.
Martin is a rare bilingual hybrid of business strategist, inspirational speaker and human potential expert.
Sliced in the neck by a hockey skate while playing at the World University Championships in 2001 as Team Canada captain, Martin nevertheless led his team to a silver medal victory. Since then, he has dedicated his life to helping individuals, teams, and organizations create and master transformational thinking.
Martin already had the privilege of sharing the stage with some of the greatest in the world,
Sir Richard Branson, Lt. Gen. Romeo Dallaire, Clara Hughes, Kevin O’Leary, Amanda Lang, Gen. Rick Hillier, Robert Herjavec and Hayley Wickenheiser, just to name a few.
Since 1989, Michele Matt, CSP - Certified Speaking Professional has inspired the attitudes and actions of professionals throughout the United States.
She helps her clients "Get R.E.A.L. " results with their people - RETENTION of employees and customers, ENTHUSIASM to take ACTION and LEADERSHIP to make a positive impacts through:
Facilitating strategic planning with your board of directors and senior management team.
Conducting leadership development for your supervisors and managers.
Creating a culture of customer service as a way of hiring, training and managing your employees.
speaks from experience. After being blinded and severely injured by a drunk driver, Marcus overcame unimaginable obstacles to reclaim his life. Practical, poignant and powerful this life-changing story inspires health care professionals to re-ignite their passion for providing excellent patient care.
An extended illness at age 12 led to her unwavering vision of becoming a nurse. A long marriage to a prolific artist led her to explore creativity—who has it, how can it be tapped, and why this is important in daily living. The death of her young sister-in-law brought early awareness of the denial of death that our culture fosters as well as the knowledge that death can occur at any moment. Her mother’s obsession with the fear of a long drawn out dying process illuminated the opposite side of sudden death.
In the early eighties, Laura began exploring the relationship between creativity and health through the publication of 16 editions of the Blue Sky Journal. The Journal invited people who did not consider themselves to be artists or writers to submit poetry, stories, art, or articles about creative people. The purpose was to stimulate creativity in each of us as well as bringing community to this process.
By the nineties, the parents of many of Laura’s friends were beginning the dying process as well as peers succumbing to cancer. These stories, each in their own way, brought light to the changes in our medical system in this century, the disconnection between spirit and the body, and how and when purpose in life can be related to living it well or letting it go.
Lauren Moulton-Beaudry is the Director of Ethics and Education for Front Porch, which consists of retirement communities serving 3,000 people in California, Louisiana and Florida. She has been Program Director of the Service Excellence Initiative since 2004. Lauren has her Doctorate of Education in Institutional Management and Masters Degree in Organizational Behavior. Some previous professional experiences include Director of Training and Leisure Services at a Continuing Care Retirement Community, Academic Director of a language school, Field Executive for the Girl Scouts and faculty member at the University of Thai Chamber of Commerce in Bangkok, Thailand teaching ESL, communication and organizational management courses.
Seven Years of Success Evolving Service Excellence in Long Term Care This session will leave you with renewed energy and ideas on how to successfully integrate your service excellence program into their organization’s culture.
You will learn how a multi-sited Long Term Care Organization successfully integrates Service Excellence process and content into your organization.
You will learn to look into your organization for “platforms of sustainability.”
You will learn some “tricks of the trade” for successful integration and reinforcement of service excellence principles.
LeAnn Thieman's devotion to thirty years of nursing made her the ideal co-author of Chicken Soup for the Nurse’s Soul, Caregiver’s Soul, and now Nurse’s Soul, Second Dose. As a renowned motivational speaker, she shares life-changing lessons learned from her Airlift and nursing experiences. Believing we all have individual “war zones”, she inspires audiences to balance their lives, truly live their priorities and make a difference in the world. She is an expert in nurse recruitment and retention and helps to hire and inspire health professionals from coast to coast.
Chicken Soup for the Healthcare Giver's Soul Most healthcare workers didn't choose their careers because of the great hours, pay, and working conditions! LeAnn Thieman reminds them why they joined, and why they stay. Whith compassion and humor, LeAnn offers a care plan to care for themselves as attentively as they do others. She helps them identify factors contributing to burnout, then she inspires them to balance their lives at work and home, to mentor and support each other, and reignite their passion and commitment.
Linda Edgecombe, CSP is an internationally renowned award-winning humorous speaker, trainer and consultant. She is a best selling author who energizes every room as she leads people to loosen up, lighten the load and laugh. Her audiences are motivated and shown how they can shift their perspectives on life, work and themselves. Change has never been this painless!
Inside all the laughter, Linda’s audiences are inspired to find the meaning in what they do and let go of what’s not working. Her message is a welcome as a deep belly laugh and as profound as an honest look in the mirror.
Experience an Energy Boost. Linda will lead you through an educational, hands-on, and highly humorous ride that will re-focus and re-energize you and your team.
Take your organization on an Energy Boost. Linda will lead your group through an educational, hands on, and highly humorous ride that will re-focus and re-energize your team. This program is available as a workshop as well as an Entertaining keynote.
Who are you and your staff accountable to? This program is receiving great success, by taking the guilt out of goal setting. Everyone is the Winner with the “Guilt Free Accountability Success Program.”
Larry Pearson is a professional speaker and performance enhancement consultant. His company, The PEARSON Group, was formed to help companies identify key business issues and achieve exciting results.
From Professional Selling to Executive Management, Larry sharpened his business skill over 22+ years with 3 Fortune 500 companies.
Larry's dynamic, passionate, and often humorous approach warrants maximum retention of his message.
Leadership – HSE Excellence A workshop designed to provide the front-line supervisor or employee leader an opportunity to acquire the necessary skills and strategies to elevate their performance and performance of their team as it directly relates to your Health, Safety and Environmental goals and expectations.
Your Attitude is Showing What is more important - The right attitudes or the right skills? Employers now are focusing on how they can recruit the right employees and retain them and motivate them to achieve their maximum potential.
Dynamic Communication Employees learn how to interact with others and appreciate others' behavioral styles within the organization. Increased communication awareness is noticed immediately after this seminar.
Lisa Ford delivers what her audiences want—practical ideas combined with plenty of opportunities to laugh and relate to her examples. Her content inspires people to increase their personal, team and organization's results.
Lisa is the author of How To Give Exceptional Customer Service, the #1 selling business videotape series for the last 3 years in the U.S. She has also authored, Developing A Customer Retention Program, co-authored Building A Customer Driven Organization: The Manager's Role video and audio tapes, and Personal Power audio tapes. She is an expert in the field of customer service, customer retention, managing, hiring and training for service excellence. Other popular topics offered by Lisa are on leadership, team issues, everyday excellence and change.
Face it--front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and motivated every day. Learn what works when it comes to inspiring exceptional service and creating loyal customers. This session will cover the environment you must create to encourage a strong, involved team, your role in modeling the right behavior and the strategies to maintain the right service attitude.
The best way to survive in today’s fast moving and changing workplace is to be better and smarter every day. You must examine what value you add to the organization and you team. This session covers how individuals must make a difference and increase their results daily. People will learn to understand and love change, take risks and action to make things happen. Lisa shares questions to identify what value you add and create an action plan to increase your value. You will also hear how to create your own luck and success and maintain an attitude of energy and enthusiasm. Today’s world is one where everyone must accept that we are all "self-employed". Lisa will give people a chance to laugh and learn while accepting the new reality.
How to Lead a Team This session will give you the strategies that will set your team apart. Ideas covered are: how leaders guide success; what the best organizations do; create trust to gain respect; and develop operating agreements to ensure accountability.
Lola D. Gillebaard was born and raised in Rocky Mount, North Carolina. A premature birth left her with with poor motor control and other serious health challenges that would result in in 17 major surgeries. She has also had a bout with cancer. She now shrugs it all off as "just a big nuisance" on her wonderful path through life and finds humor with every step. Today, at 70+, Lola says, "I have to live forever, because I'm just getting started!"...And people believe her!
People of all ages fall in love with Lola's charm, sincerity, upbeat attitude and her ability to capture your audiences. She is magic on the platform with a life time of experience and knowledge as a professor, successful business woman, mother, wife and mostly as a fun and funny woman that will not only make them laugh but also touch their heart. Lola creates sparkle for everyone she meets. If you need a guaranteed success for your next convention, fundraiser or annual meeting, ask for Lola!
Utilize life’s problems to expand horizons through developing humor power to deal with life’s tragic experiences.
Apply the magic of humor when dealing with difficult situations influencing those involved to lighten up and become part of the solution.
“Get An Attitude” toward becoming chronologically gifted instead of challenged – apply fun humor skills in dealing with older age.
Lou Heckler, you are getting a seasoned educator and performer; one who is comfortable in small venues of a few dozen people and equally at home on a main stage in front of thousands. His easy, intimate style makes audience members feel he is speaking right to them as he delivers a message filled with high concepts, hilarious insights, and hope.
Throughout his career, Lou has been fascinated by the characteristics that top leaders possess. He has created a powerful and practical presentation detailing these traits and sprinkled it with uplifting and humorous stories about a few unexpected heroes he has met along the way. With a journalist’s attention to detail and a top presenter’s skills on the platform, Lou creates a keynote experience that will have your attendees believing in themselves and believing in their power to become a top-notch leader of tomorrow.
In this session, Lou will detail five action steps that all top achievers commit to, day in and day out. Lou’s premise is this: ordinary people can do extraordinary things if they will follow tried and true practices of outstanding businesspeople who have gone before them. He will share stories of these remarkable people who have crossed his path and show you how you can walk right behind them and take your career and your life to a whole new level.
This presentation a combination of the practical and the inspirational, as Lou offers concrete ideas that can be put to immediate use.
As a speaker and educator, Dr. Fraley brings an entertaining, inspirational, no-blame, no-shame, guilt-free approach to developing better energy, balance, and optimal health. With a rich professional background, and plenty of experience, she offers fast paced programs that make a difference.
You will learn how to optimize energy for personal and professional success, how to create a can-do mind set, how to develop a more personal responsibility, how to reduce or eliminate pain, and how to live longer and better.
Karen and Simon Fox's Foundation, Adventures in Caring, delivers compassion through its all-volunteer Raggedy Ann & Andy Patient Care Programs for hospitals and nursing homes. In twenty-two years of service, the Raggedy Ann & Andy volunteers have made almost one million heart-to-heart visits with patients, and their family members.
Adventures in Caring teaches compassion through Service-Learning at the University of California, Santa Barbara; Seminars for health care professionals, workshops for volunteer caregivers, and keynote presentations for the general public; and educational books and videos.
Learn the skills that enable you to approach emotional situations with confidence, communicate in the ways that are most appreciated, avoid the pitfalls of inappropriate communication, and create a healing rapport with the people you serve.
A highly sought humorist and internationally recognized expert in applied and therapeutic humor, Karyn shows people how to harness the power of thought (Amazed) and the spirit of humor (Amused). Through her years of research and experience, she’s determined that humor and its powerful consequences offer benefits in the workplace that can be the catalyst for change that will move groups forward and allow individuals to live more positive, productive and happier lives. Clients range from the Mayo Clinic to the Million Dollar Round Table and they hire Karyn to entertain, educate and inspire their audiences over and over again.
Karyn holds a distinguished position in the world of speaking. She has earned the National Speakers Association’s (NSA) Certified Speaking Professional (CSP) designation (held by less than 7% of professional speakers), and is one of only 176 experts (32 women) in the world awarded admission into the NSA Speaker Hall of Fame (CPAE). She’s received the Lifetime Achievement Award from the Association for Applied and Therapeutic Humor and is currently president of this international organization. She serves on the advisory board of NurseTogether.com, the Invisible Disabilities Association, and the American Happiness Association. She has appeared in journals such as Woman’s Day, Shape, Marie Claire as well as American Journal of Nursing, AACN Clinical Issues and Journal of Psychosocial Nursing. She’s a contributing author for Chicken Soup for the Nurses Soul, and for Humor Me, co-author of The Service Prescription: Healthcare the Way It Was Meant to Be, author of Amazed & Amused, and is the publisher of The Journal of Nursing Jocularity, (the only humor magazine ever published for healthcare professionals).
Amazed and Amused: Success is not measured in dollars and cents, but also in the moments that you live amazed and amused. Karyn takes you on a life-changing journey of humor, hope, and inspiration.
I’m The Leader—Which Way Did They Go?: Successful people—in business, politics and life in general—have something in common: they understand that humor is an important trait for effective leaders. Ronald Reagan was a master at using humor on the world stage; the characters in M*A*S*H used humor to retain their sanity amid horrendous conditions; and your audience can learn how to use humor effectively in their daily work lives. Properly used, humor is a dynamic communication strategy that strengthens relationships, builds rapport, and enhances effectiveness. Karyn uses (hysterical) personal anecdotes, (solid) medical research, and (practical) tips to help your audience enhance their humor skills in the service of better leadership.
Kathy B. Dempsey
Shed or You're Dead Come laugh and learn in this highly interactive session. Experts tell us that the most successful people in life do one thing well. They make great choices! Our fast paced life continually demands more and more of us ech day. Every time you're faced with change or a stressful event, you have a choice: an opportunity to shed and grow personally and professionally or you can allow the change to get you stuck, drain your energy, and hold you back.
Kathleen D. Pagana has been a leader in healthcare for more than 35 years, with experiences including college teaching, administration, clinical practice, business management, writing, and professional speaking.
She has written more than 75 articles. Among the 27 books she has written, she has co-authored the number one best-selling book on healthcare diagnostic and laboratory testing. This book has sold more than 1 million copies and has been translated into five languages. She is the author of The Nurse’s Etiquette Advantage: How Professional Etiquette Can Advance Your Nursing Career. She is also a contributor to the second edition of Chicken Soup for the Nurse’s Soul.
She began her professional career in the Army Nurse Corps, where she rose to the rank of Captain and combined military protocol with clinical expertise, leadership, teamwork, and patient care.
She received her PhD from the University of Pennsylvania in Nursing Research, where she focused on how individuals respond to stress. She created a research instrument that is still in use around the world today.
Today she continues to serve Lycoming College as Professor Emeritus, the highest rank awarded to faculty who have advanced the college mission through meritorious teaching, scholarship, and service.
Working today as an independent author and speaker, her presentations, seminars, and retreats help businesses and not-for-profit organizations address the challenges of leadership.
Balancing Your Life in the Midst of Change and Chaos
Would you describe your life as sane and satisfying or crazy and chaotic? Overloaded people often abandon the key self-care practices that bring relief and help them cope in stressful times. The resulting situation is unhealthy, unnecessary, and unsustainable. During this fun, lively, and engaging presentation, you’ll find ways to make vital adjustments to your personal and professional life to handle the decisions and requests bombarding you from many angles. You’ll learn that balance isn’t a luxury but a necessity for ensuring an energizing personal life, a positive practice environment, and a rewarding career.
From scientists to salespeople, thousands have learned to become happier and higher-performing with others by adopting Kare Anderson's life-affirming methods. This once "phobically shy," Emmy-winning TV commentator turned public speaker shows how to communicate to connect. Through Kare you can discover how to become more clear, compelling, collaborative, client-attracting, and quotable. Kare's the publisher of the international "Say It Better" ezine. She's the author of several books, including Getting What You Want (in 19 languages), Resolving Conflict Sooner, Walk Your Talk: Grow Your Business Faster Through Successful Cross-Promotional Partnerships, and Beauty Inside Out.Likeability
Generate more sales while spending less money. Join forces with those who serve your kind of client. Adopt a more efficient marketing method than "solo" advertising, PR, or networking efforts. Discover why all sizes and kinds of businesses are enthusiastically adopting Kare's approach to out-market their competition. From the creator of several cross-promotion campaigns and books, learn 10 proven methods and the swift steps to jump-start your first customer-attracting offer.
From the first sight to the last smell, give people more reasons to buy on the spot and brag about it. Often the smallest changes in signage or staff behavior spur the biggest profits. Kare has brought these "buying cues" to managers of stores, stadiums, hotels, and hospitals. Leave this session knowing exactly how to conduct an "Exposures Audit" that enables you to increase sales, referrals, and repeat visits.
Ken Banks brings over 30 years of retail marketing experience to his consulting and presentations business. He has focused on helping retailers, media organizations, trade organizations, and advertisers develop strategies and programs to better position themselves with today's changing customers.
He has made it an imperative that marketers recognize the importance of including the company’s people – both on the salesfloor and in support functions—as the critical element in the successful brand strategy.
Additionally, he continues to be in demand for speaking engagements on a variety of marketing and advertising topics at major meetings and conferences around the country.
Branding is NOT just a new advertising campaign. It's the very essence of the organization. Ken Banks brings 35 years of consumer marketing experience to this session. Learn how to define your brand by using 5 steps to making it come alive.
How many companies used a strong marketing plan to overcome adversity in the business to achieve success. Despite market slumps, hostile takeover attempts, chapter 11, etc., a marketer can succeed with a great plan and a willingness to take risks.
The stores with a future share a lot of the same critical characteristics for success. They do it by capitalizing on their unique strengths and appeal to the customer, and then they do breakthrough advertising.
When you want your people to build stronger relationships, take responsibility for outcomes, improve bottom-line results, increase productivity (and profits), reach new targets and goals, take action, and have fun while doing it ... Kit Grant will provide them with the necessary tools and techniques.
Kit encourages people and organizations to expand their comfort zones to increase productivity and profits through a process known as Laugh and Learn. His programs emphasize people taking personal responsibility for their results. He provides the means to multiply success opportunities rather than providing an overview of theoretical models. Your people will “get it”!
Service must be part of who you are ... not something you must do! Changing your service culture to one of commitment provides an advantage taking you far beyond your competition's best efforts. Kit outlines how to build your Dynamic Service System and reveals how INPUT produces FEEDBACK which creates REALITY. His real life examples will have your audience laughing and learning. Armed with a plan of action, employees produce immediate improvements in customer satisfaction paying huge dividends.
Recognizing your personal power and acting with it moves you to new levels of performance. Kit reveals a step-by-step action guide your audience members will use to create a motivating and productive environment. Your people will recognize their personal responsibility in moving from where they are to where you want them to be. They leave the program with notes in hand ... written carefully on a piece of paper or scrawled on any available napkin! They learn to take action now, change any negative self-talk, and set targets that push them beyond perceived limitations to get things done.
Vice President, Communications & Patient Experience
With demonstrated success in improving HCAHPS and Net Promoter Score (NPS) performance – as well as employee engagement and loyalty – Mr. Gwin develops a culture of excellence within hospitals and physician practices. He serves as lead champion for patient experience for Ardent's 13 hospitals and three multispecialty physician practices. He also directs all corporate communications functions.
With more than 25 years of experience, including time in the automobile and financial services industries, Mr. Gwin is a certified Net Promoter Associate, trained in the discipline of measuring and using customer loyalty and feedback to fuel growth. Prior to joining Ardent in 2004, Kevin directed marketing, public relations, internal and online communications for St. Mary's Health System (Catholic Health Partners) in Knoxville, Tenn.
He has also served as senior vice president for Regions Financial Corporation, a top 20 U.S. bank holding company; and Willis Group, one of the top three international insurance brokerage firms. He also performed internal communications and public relations for Nissan.
You’ve heard her music on 20/20, Entertainment Tonight, Oprah, the movie 8 Seconds, and radio stations nationwide. Her compositions are sung by Reba McEntire, Andy Williams and others, and Jana has shared stages with fellow performers ranging from Kenny Loggins to The Dixie Chicks.
Known as "The Queen of Heavy Mental," Jana describes her music as "psychotherapy you can dance to." With soaring vocals, acoustic arrangements, and meaningful lyrics, Jana Stanfield says that her goal is to use her music to give people a "faith-lift." Her fans say the music is the ideal alternative to Prozac… all the mood elevation with none of the water retention.
I’m Not Lost, I’m Exploring: How to Keep the Joy in Your Journey Do you ever feel like you’re working with no map on an ever-changing terrain? Multi-platinum songwriter Jana Stanfield’s combination of music and message will convince you that you’re exactly where you need to be on your journey.
Everyday Greatness is a one-day-at-a-time process built on personal integrity, flexibility and a sense of humor. Using her unique Keynote Concert style, Nashville’s multi-platinum songwriter, Jana Stanfield, provides entertainment, inspiration and encouragement. You will leave this session feeling more than uplifted and motivated. You will also feel appreciated for your dedication to your work.
What Would I Do Today If I Were Brave? How do you move from the frustration of inertia to the joy of action? Jana started a business on her dining room table and turned it into one of the most successful operations of its kind. You’ll learn proven ways to initiate and celebrate your progress.
Dr. Jason Wolf is committed to developing the management skills critical to becoming a high performing public leader, teaching graduate level courses on Team Dynamics and Leadership. He currently serves as the President of The Beryl Institute, the global community of practice and premier thought leadership organization on improving the patient experience in health care.
With over 20 years of leadership and consulting experience, Dr. Wolf has led major initiatives both as an Organization Development leader for two Fortune 500 companies and as an external consultant working in the public, private and not-for-profit sectors.
He is a sought after speaker in both academic and professional settings, a seasoned consultant on such topics as sustaining high performance, building cultures of service, organization change, and leadership and an author with numerous publications including the two books on Organization Development in Healthcare.
Dr. Wolf previously served as a lecturer at Vanderbilt University's Peabody College, was a member of the Board of Trustees of the Organization Development Network from 1999-2002 and a Board Member of the Taos Institute.
Jennifer Buchanan BMT, MTA is a Music Therapist, founder of Calgary-based JB Music Therapy, and author of the book Tune In.
A highly regarded expert and trailblazer in her field, Jennifer is Past-President of the Canadian Association for Music Therapy, and an in-demand keynote speaker at national conferences spanning areas including healthcare, education, leadership, and business development. She has received many honors, including the Professional Caregivers Award from the Canadian Mental Health Association, and her company, JB Music Therapy has been most recently nominated for the Community Impact Award by the Calgary Chamber of Commerce.
“There are countless opportunities for music to make a difference. It can and does save healthcare dollars, but its effects go far deeper than its monetary value. My mission is to help everyone understand what music is capable of doing when we allow ourselves to truly tune in to its potential.”
Jennifer is currently completing her MBA with a focus on creating Social Impact and is a proud Member of the Global Speaker’s Federation.
If you’re looking to find new ways to increase sales, improve service and build leaders at all levels of the organization then you’re in the right place.
Meeting attendees leave more focused, empowered to take action, and willing to expand their creativity and progressive thinking skills. They learn to move forward fast and take action now.
Organizations tap into new ways to develop and retain their most valuable resource, their people! Jodi helps leaders build a culture of “personal ownership for results” and helps individuals move from Status Quo to STATUS GO!
Entrepreneurial Thinking for Healthcare: Innovative Ideas to Approach the Changing Healthcare Environment Get back to the root of tapping into the talent, passion and strengths of the healthcare organization. Learn how to integrate Entrepreneurial Thinking™ into the culture of your organization and create an environment.
Status GO! Thinking Beyond the Status Que In today’s marketplace organizations need to have people who are ready to move forward fast and be able to take action now—they need to be in a “STATUS GO!” frame of mind. Individuals, teams and organizations learn to reconnect with their vision, raise the bar for success and forge forward to unleash the passion and commitment that leads to results driven action.
Jackie P. Flug
On November 24, 1985, Jackie woke up just like any other person. Later that evening she was on a flight from Athens, Greece bound for Cairo, Egypt. Her life would never be the same. Ten minutes after takeoff, three men calling themselves the Egypt Revolution began to wave their guns and proceeded to take control of the airplane, and the lives of every person onboard.
A gun battle ensued as the terrorists took control of the flight. We were forced to land in Valetta, Malta. The terrorists began to execute one passenger every 15 minutes until their demands for fuel were met. Like four passengers before her, she was shot at point blank range, execution style, thrown from the plane onto the tarmac and left for dead. For five hours, she drifted in and out of consciousness until an airport grounds crew retrieved my body on its way to the morgue. Fifty-nine passengers died during the ordeal.
Her keynote presentation, The Courage to Succeed, shows us how we can all become peak performers through our attitude and our reactions to change, adversity, and challenge. It is designed for groups who want to boost morale, provide their people with a lift, and inspire them to do their very best on a daily basis.
What does it mean to become a 'Category of One'? In this entertaining presentation, Joe Calloway invites you to choose to be extraordinary. Success isn't rocket science - it's ordinary people doing work that they care deeply about. Make the choice!
Founder and chief executive of Imagine What If, Inc., Joe Flower has been writing, speaking, and consulting about creating change for over 25 years.
He is author and co-author of several books as well as three major healthcare compendia and several hundred articles, and a contributing editor at Physician Executive, and Hospitals and Health Networks Online.
In his powerful keynotes and interactive workshops, Joe Flower shares his unique grasp of the forces transforming healthcare, such as the aging of the Baby Boom; radically new pharmaceuticals and therapies; digitization and automation; extreme cost pressures; shifts in payment structures; and perhaps greater than any of them, the rising power of the consumer. These talks and workshops help your organization reshape itself to be more nimble, knowledgeable, and change-competent in the face of these great change vectors.
John Patrick Dolan does not just teach negotiation. In his long, successful career as a trial lawyer he has mastered negotiation. In fact, through his firm LawTalk™, John trains other legal professionals how to excel in this crucial skill and art.
You will be entertained as well as informed by John's unique style and fascinating anecdotes. His seminars live up to the phrase "never a dull moment." By the end of your time with him, you will be eager to try your new skills.
When you do you will be impressed by their effectiveness and your co-workers and bosses will be impressed by your new expertise. Don't miss this opportunity to hear one of today's most exciting speakers.
Negotiate like the Pros This program focuses on application, not theory. Thousands of lawyers have attended this program and uniformly agree it's the best! You will learn strategy, tactics, tips, and how it all works. You will never again pay too much, settle for too little, or give in too soon.
Powerful Professional Skills In this program participants can sharpen the skills necessary for a profitable practice. Learn the skills you need to write with clarity and precision, as well as negotiate the best deals possible!
John Simmons helps organizations become more focused, laugh more, and approach their tasks with a positive sense of purpose. With simple, effective concepts and concrete ideas he assists people in successfully integrating their work and personal lives.
Simmons is a speaker, author, and award winning educator who has been delivering workshops, seminars, and keynote addresses since 1989. His combination of insight, practicality, and humor inspires his audiences to embrace personal and organizational development.
Restore and improve a sense of lightness and joy in your workplace and keep your best employees in the process.
Laugh your way to wellness while taking a humorous and informative view of its essential components.
Learn how a little craziness will help you keep your joy, energy and commitment in an enormously challenging field.
Judith Briles is an author, speaker, entrepreneur, media expert, mentor, movie-reviewer, columnist and community/cause advocate.
As an entrepreneur, she is President of The Briles Group, Inc., recently named as one of the Top 100 women’s businesses in Colorado by COBiz magazine and Top 100 businesses in Colorado. She also is the co-founder and CEO of Mile High Press, Ltd., a Colorado based publishing house.
she speaks to approximately 60 groups a year, with audiences ranging from 50 to 5,000. She’s been featured on over 1000 radio and TV programs including CNBC, CNN, Fox, Oprah, and Good Morning America as an expert in a variety of areas—from personal finance to conflict and sabotage within the workplace.
With enhanced confidence, participants will thrive instead of barely survive in today’s healthcare workplace
Learn why and how men and women differ in overt and convert methods of sabotage and betrayal.
Learn about the assets, limitations, and motivations in our diverse generational workforce & how to manage them“Get An Attitude” toward becoming chronologically gifted instead of challenged – apply fun humor skills in dealing with older age.
Combining thoughts about life and change with humor and creativity, this though provoking and lively presentation will have you inspired and laughing at the same time. Don't miss the popular finale, 'The Evolution of Dance', which has been featured on Good Morning America, The Today Show, Oprah, CNN, and others.
At an early age, Judy Carter discovered that the messes in her life were great comedy material.
Judy’s message of using humor as a transformational tool led to her being featured in the Wall Street Journal, New York Times, The Oprah Winfrey Show, CNN, as well as being a frequent contributor to National Public Radio’s “All Things Considered,” as well as a blogger for Psychology Today.
Currently, Judy is an international keynote speaker, speaking coach, and workshop leader on the power of personal stories and humor to inspire others and decrease workplace stress. Her “wake-them-up” keynotes have thrilled attendees at many Fortune 500 companies including Fedex, Oracle, Disney, Boeing, as well as hundreds of finance, healthcare and women's events.
As an author, Judy doesn’t like to brag, but she did write the Bible. No joke, she’s the author of The Comedy Bible (Simon & Schuster) as well as, “Standup Comedy: The Book” (Dell Books). Judy’s new book, “The Message of You: Turn Your Life Story into a Money-Making Speaking Career” (St. Martin’s Press), teaches readers how to become her competition.
Judy lives in Venice Beach, CA with her spouse, dogs, and 6-toed cats who allow her to live with them as long as she feeds everybody
Dr. Jerry V. Teplitz
In addition to being an Attorney Jerry also has a Ph.D. in Wholistic Health Sciences. He has been a consultant and speaker at over 1700 meetings and as a Certified Speaking Professional, has spoken to over one million people showing participants how to optimize their brain's performance.
He has been selected by The Professional Conventions Management Association as a 'Best-in-Class' speaker and the Canadian Society of Association Executives has selected him as an 'Association Excellence' speaker.
His years of study in success and motivation reveals ideas that can move us all into a new look at ourselves and our lives.
Jerry is the author of Switched-On Selling and Switched-On Networking, both Bestsellers on Amazon. Other books he has authored include Managing Your Stress In Difficult Time, Switched-On Living and Brain Gym for Business. He now hosts an internet radio show called Healthy Alternatives.
His clients have included: Ontario Hospital Association, Mississippi Hospital Association, American Association of Orthodontists, Healthcare Financial Management Association, GlaxoSmithKline and the Ohio Osteopathic Association.
As a keynote speaker, breakout leader, facilitator, trainer and consultant, Jamie Verkamp's passion for people has helped her to energize thousands of audience members and become a nationally recognized thought leader in the healthcare industry. As Managing Partner and Chief Speaking Officer at (e)Merge, a medical growth consulting firm, she works shoulder to shoulder with medical professionals in both hospital and clinical settings to improve the patient experience and has seen measurable growth in her clients' customer service efforts, referral volumes and bottom lines.
As a sought after speaker and trainer, Jamie shares her knowledge with audiences at more than 50 events each year speaking on topics related to new marketing initiatives, the patient experience and healthcare social media. Her expertise has also been featured in multiple industry publications including MGMA Connexion, Medical Practice Digest and the American Medical Association. Verkampís 2010 article for the Medical Group Management Association (MGMA) Connexion, titled 'The Real Value of Social Media in Healthcare' was awarded the Edward B. Stevens Article of the Year in 2011 by MGMA and the American College of Medical Practice Executives (ACMPE).
Joseph M. Tasse, FACHE, is the immediate past President of the Ambulatory Network for the St. John Providence Health System. He served previously as the president of 535bed St. John Macomb-Oakland Hospital that was formed in July 2007 with the merger of two hospitals in Warren and Madison Heights, Michigan. Previously, he served as Chief Administrative Officer of Oakwood Hospital and Medical Center, a 615-bed community teaching hospital located in Dearborn, Michigan, and prior to that position, he was Sr. Associate Administrator of Clinical and Professional Services at the 615-bed University of Cincinnati Hospital.
Mr. Tasse received his bachelor's degree in Finance from John Carroll University and his master's degree in Business Administration from The Johnson School at Cornell University where he simultaneously completed the requirements for a certificate in Hospital and Health Services Administration from the Sloan Program in Health Administration. He also completed a management fellowship program at New York University on a grant from the Pew Charitable Trusts in conjunction with the National Association of Public Hospitals. He is a Fellow in the American College of Healthcare Executives (ACHE), an international professional society of 37,000 healthcare executives and is the immediate past ACHE Regent for the state of Michigan, an elected position for which he served over one thousand ACHE members in Michigan on the national Council of Regents. He sits on the national ACHE Chapters' Committee and the Counselors' Committee.
Mr. Tasse has been a leader in acute, emergency and ambulatory care operations for over 25 years. He is past president of the Midwest Healthcare Executives Group & Associates (MHEGA), the southeast Michigan chapter of ACHE. He is currently consulting with a physician group that is pursuing the management contract for a new hospital in the Middle East and is serving in a number of educational capacities with professional organizations.
Although it would be easy to define Jamie Clarke in a number of exciting phrases, there is one title that has been pursuing him most of his life: Adventurer. A broad word indeed. Some define it as “a bold or unusually risky undertaking.” Jamie defines it as Outcome Unknown. It’s this very idea that shapes his talks to audiences around the world. Jamie tells more than stories. What he shares is stronger and stranger than fiction. True and courageous. Raw and grounded.
Jamie reaches back to experiences in wild places and reflects them forward to illuminate the complexity of challenges organizations and people face daily. His message challenges all of us to face our deepest fears – to live a courageous life — and forces audiences to question and rethink where we are headed. Jamie’s approach is unvarnished candor about his experiences as a leader in today’s VUCA*(Volatile, Uncertain, Complex, & Ambiguous) business climate. It is real and refreshing; most definitely not for the faint of heart, or organizations seeking to maintain the “feel good” status quo.
is an Author, Business Strategist and Motivational Speaker who's made several programmes for Sky Television and is often called upon as an expert on business improvement. He travels all over the world ranging from Europe, the Middle East, Asia Pacific, Latin America and the USA talking about implementing and using KPI for adopting best practise and developing successful business strategies, particularly in difficult times. He looks at the current environment to bring common sense and clear direction from a world of confusion to help all businesses generate greater results. He doesn't stand behind podiums, he walk freely around the stage, fully engaging the audience to maximum effect.
The focus of his speeches is always “fun with a serious intent ” and because of his own experience of running highly successful businesses for more than 25 years, he's able to draw upon real-life "success and failure" stories attaining high levels of credibility with the audience.
Dr. Irmajean Bajnok is currently the Director of the RNAO Centre for Professional Nursing Excellence and as part of this role leads the ground breaking initiative related to development of healthy work environment best practice guidelines. Over her thirty-year career, she has held a number of leadership positions, and is recognized for her expertise in strategic healthcare planning and operational issues.
Dr. Bajnok has been a member of the nursing faculty in universities across Ontario – University of Toronto, McMaster, Ryerson and Western and holds a PhD from Western, an MScN from Western and a BScN from the University of Alberta.
She has served on countless nursing boards and committees, has participated in many research projects and has traveled the world – Poland, Costa Rica, Hungary, Pakistan, and China – to promote nursing best practices in education and leadership. She leads workshops and seminars and has been published extensively.
This workshop will reveal five key evidence-based leadership practices that can be learned by those aspiring to be leaders in healthcare settings. Specific related competencies and behaviors will be explored.
Harold Taylor, president of Harold Taylor Time Consultants Inc. has been speaking, writing and conducting training programs on the topic of effective time management for over 25 years. He has written 16 books, including a Canadian bestseller, Making Time Work For You. He has developed over 50 time management products that have sold in 38 countries around the world. His monthly Time Report has been published for twenty-two years and he has had over 250 articles accepted for publication.
Prior to his speaking career, Harold held management positions in industry for twelve years and taught business subjects for eight years at Humber College in Toronto. He has been an entrepreneur for forty years, incorporating four companies during that time, all of which are still operating successfully. Since 1981, when he incorporated the time management company, he has presented over 2000 workshops, speeches and keynotes on the topic of time and life management.
Is There Life After Planning? In this instructional talk, laced with his inimitable brand of humour, Harold explains how to get things done. He explains how to translate goals into action through the use of a time planner. Among the hints: how to schedule realistically, making appointments with yourself, gaining commitment on the part of yourself and others, co-ordinating the planner and the follow-up file, and making time for family and friends.
Living at the Speed of Stress In this fast-paced, humorous presentation on the causes, consequences and cures of excessive stress, Harold shares personal experiences, research and anecdotes that will keep you entertained as well as enlightened. He explains why "Type A" personalities are not necessarily at risk, why anger is more dangerous than speed, and how you can remain calm and effective in a stressful environment. "Life is a rat race only if you're a rat," he claims.
Since 1987 Greg has taken great pride in delighting literally thousands of audiences in 48 states in keynote presentations, seminars, training classes and consulting assignments. In the fall of 2012 Greg's first book, "There's A Lot of 'P' in Healthcare" was released and is now available at Amazon.com, Barnesandnoble.com, Sears.com and dozens of other online retailers.
Glenna Salsbury provides life-changing insights and inspiration to organizations who want to grow personally and professionally. She is featured on many radio and television programs including Good Morning America.
She authored The Art of the Fresh Start, is featured in the first edition of Chicken Soup for the Soul, and is a contributing author in Meditations for the Road Warrior.
Transformational Leadership: The Fine Art of Making a Difference Your leaders and managers will discover meaningful insights into the communication skills essential to leadership excellence. They will have a renewed desire, along with the skills, to make a difference in the workplace and throughout your organization.
How To Do The Impossible… And Make It Look Easy This program will teach your people how to "do the impossible" for your customers. The results include increased motivation and morale, as well as an increase in profits from repeat and referral business.
How To Stay on the Cutting Edge… Without Losing Your Balance Your attendees will gain an increased appreciation for the unique contribution they can make in the world where they live and work. They will be entertained and encouraged by this lively program.
Fred Lee has the enviable distinction of having been both a senior vice president of a major medical center and a cast member at Disney University. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patient and employee loyalty. At Disney he helped develop and facilitate Disney's healthcare version of its 3-day seminar, Disney's Approach to Qualtiy Service, and its newest seminar on Customer Loyalty.
Using an insider's experience and a keen eye for cultural comparisons, he authored the healthcare best seller, If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently, which was awarded the 2005 Book of the Year from the America College of Healthcare Executives.
He now shares his insights with healthcare groups all over the country.
The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business school, to create and maintain an environment where people feel they are working with friends who share a common dream of making patients and communities their loyal fans.
He was a quarter-finalist on "Star Search" He lost to a puppet. He's also appeared on A&E's "An Evening at the Improv," Showtime's "Comedy Club Network," and CNN's "Business Unusual."
In addition to telling jokes he's been busy selling jokes. He's written for Jay Leno, Joan Rivers, and Dennis Miller.
He's opened up for Jerry Seinfeld, Adam Sandler, Jeff Foxworthy, and Ron White, and most recently was himself opened up, by a crack team of cardiac surgeons, at the Oregon Heart and Vascular Institute who, performed an aortic valve replacement, his second, and tossed in a double bypass, his first so he truly is, Funny at Heart.
Since beginning her consulting and training practice in 1980, Eileen has become noted for her ability to speak the truth with clarity, wisdom, humor and compassion. Long-standing clients and repeat engagements attest to her commitment to make a difference in minds, hearts and spirits of organizations and individuals.
She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions.
Balance is baloney!! Change the metaphor and change your life. It's all about integration and SAILING. Learn how from Eileen.
This inspiring keynote is based on the belief that successful organizations and individuals continually hone their thinking and self-management skills in order survive in rapidly changing times. They are experienced 'navigators' who lead their people and their organizations through tough times to smoother waters. These companies and their top performers are usually experienced 'masters' at accepting and welcoming the change process as the path toward individual and organizational growth.
Elizabeth Jeffries, RN, CSP, CPAE Speaker Hall of Fame, of Louisville, KY works with leaders who want to master their influence and multiply their personal performance. She is an award winning speaker and has authored several books on servant leadership and relationship strategies, including The Heart of Leadership: How to Inspire, Encourage, and Motivate People to Follow You.
Staying Up in a World That's Upside Down!
In this upbeat session on personal motivation, you'll discovertips on how to stay on top of the world in a world that's often upside down. You'll leave this program with renewed energy to live on purpose, take better control of your life, and handle the changes around you with grace and humor.
Eric Chester is a trusted source in the global dialogue on employee engagement, workplace culture, and the emerging generation. And he isn’t some Johnny-Come-Lately to this important conversation. Since 1986, Eric’s been in the trenches researching, studying, speaking and writing about these topics.
He was one of the first authors to spell out the radical differences of the post-Gen X workforce in his 2002 bestseller, Employing Generation Why: Understanding, Managing, and Motivating Your New Workforce. Companies discovered that Eric had cracked the code on the emerging generation and sought his advice on how to connect with young employees.
Eric became one of North America’s most in-demand conference keynote speakers, presenting at more than 60 meetings and conventions each year. That number increased when his follow-up book, Getting Them to Give a Damn: How to Get Your Front Line to Care About Your Bottom Line, was released in 2005.
Hearing the outcry from America’s employers, Eric turned his attention to building a better workforce. He founded The Center for Work Ethic Development, and created a revolutionary curriculum to teach young adults vital employability skills. He wrote the breakthrough book for youth, Bring Your A Game to Work: The 7 Fundamental Values That Will Make Every Employer Want to Hire You and Fight to Keep You! Eric’s Bring Your A Game curriculum has since been expanded to include soft skills employability training for college students, returning military veterans and adults. It is taught in hundreds of schools, workforce centers, community colleges and trade schools.
In 2012, Eric released the acclaimed Reviving Work Ethic: A Leader’s Guide to Ending Entitlement and Restoring Pride in the Emerging Workforce. The first business book written on work ethic since 1904, it set the standard for employers needing ways to instill work ethic values.
Erie Chapman, M.T.S., J.D., is president and chief executive officer of the Baptist Healing Hospital Trust, Nashville, Tennessee. The primary focus of Mr. Chapman's career has been in the leadership of hospitals and healthcare organizations.
Healing Hospital: Radical Loving Care Workshop This is for organizations who truly care about living out their mission statements. There are hospitals living the Radical Loving Care organization-wide. How are they doing it? Erie Chapman will showcase the hospital's engaged-in, true-healing work.
Secrets of Loving Leadership Participants will be lead in an exploration of the principles of a culture of Radical Loving Care. Radical Loving Care means consistently reaching beyond ourselves to help others with both high competence and deep compassion.
Ideas explored will include "Mother Test", The Golden Thread of Healing, The Sacred Encounter, and The Servant's Heart. Four key relationships and seven key questions will be defined and explored.
Ed Oakley is the Chairman and CEO of Enlightened Leadership Solutions, Inc., a training and consulting company, where he has had the opportunity to put his leadership concepts to work. He spent 15 years in the computer industry and has been on a quest for over 25 years to understand how to bring out the very best in people.
Ed founded Enlightened Leadership Solutions, Inc. in 1987. He is co-author of the best selling business book "Enlightened Leadership: Getting To The Heart Of Change" (Simon & Schuster), now in its 30th printing. Ed has authored numerous articles on "Adventures in Enlightened Leadership", published in the book Leadership in a New Era, and an article titled "The Role of Enlightened Leadership in Cultural Change", published in the Journal of Innovative Management. He is co-author of the audio and video training series, "Making Managers Into Leaders".
How to attract, retain and motivate the ‘right’ people – a practical framework for balancing the need to nurture people and get results.
Project Leadership Tools that integrate with existing project management practices to address the key areas that impact project performance.
Dave Gorden works with organizations who want to provide exceptional service, and with Managers who desire to develop the full potential of their team. He works with Key Management to create a culture that fosters excellent service, both internally and externally. Dave conducts Keynote Presentations and Workshops that are designed to boost morale and get people focused on a common goal.
Dave really does his homework and everything he does is "planned" not "canned." He will facilitate a strong "Team" effort. TEAM stands for: Together Everyone Accomplishes More.
Dave is a former executive of the CBS television network. He has been the personal agent for Olivia Newton-John, The Osmonds, Tony Orlando & Dawn, and several other top artists.
Walt Disney said; “You can dream, create, design and build the greatest place in the world, but it takes people to make the dream a reality.” We will look at your greatest natural resource, that is your Team Members. Experience has proven that to be the “Healthcare Provider of Choice” in your market, you must be the “Employer of Choice.
David Dworski is a highly sought-after speaker and trainer whose dynamic and humorous approach to organizational change, interpersonal communication, and business skills has helped corporations and entrepreneurs achieve new productivity and success A Yale graduate with a master's degree in clinical psychology, he is a keen student of individual and corporate behavior. His many years as a creative executive in the entertainment industry have given him a unique ability to design and deliver provocative, insightful, interactive keynote speeches and training seminars. His personal goal is to make the hospital workplace a less stressful and more humane environment. Working in healthcare, he believes, is as much about the search for daily meaning as the search for daily bread: it’s not a job, it’s a calling.
The Heart of Leadership
Effectively energize and lead people to overcome the barriers imposed by bureaucracy, limited resources, and the politics of your organization. Rely on compelling personal vision to chart your course through tough times. Communicate that vision and convince others to buy into it, marshalling resources and talent to make it a reality. Earn trust and build momentum by empowering/coaching others to excel and making sure they get the credit for their success.
Enhance Your Brand Through Storytelling: Making Emotion Work for You Telling stories is one of the most powerful ways to convey information and shape behavior in any organization. Learn how your stories can articulate and embed your hospital's purpose and values, ensuring that your brand takes on new relevance and meaning.
Walking Your Talk About Change
Change affects everyone in today’s workplace. Executives and employees alike struggle with the shifting tides of a new, information-based global economy, while constant legal and governmental restructuring keep the changes coming. When change is mismanaged or misunderstood, the result is chaos, conflict, lost time and money. Knowing how to make change work for you is a skilled process that can be mastered.
Cool Talk for Hot Situations: How Successful Team Leaders Communicate Under Pressure
Leave this session with new self-knowledge and the immediately-usable verbal skills you need to help communicate wisely and well… no matter how heated the moment. Maintain emotional balance - even in the most difficult situations. Use language adroitly to manage conflict at work. Smoothly fend off snipers and those who use verbal attacks.
David Glickman has been a full-time professional comedian for twenty years. He has performed over 2,000 comedy shows.
In 1995, David moved from Miami to Tampa. His list of corporate clients continues to grow as fast as the positive word-of-mouth and industry “buzz” that follows each of his performances. He is an active member of the National Speakers Association and is Past President of the National Speakers Association—Central Florida.
Enjoy a hilarious program of jokes and songs and props designed to positively address situations and frustrations that the typical healthcare professional deals with in his or her job.
Dennis Heck, FACHE’s career includes 12 years as President and CEO of a large integrated health system serving northern Indiana and southern Michigan. He was responsible for leadership of a multiple facility system engaged in acute care, long term care, home care, primary physician medical care and the development of managed care products. This included 2500 FTEs and a medical staff organization of more than 500 physicians.
More recently he was Vice President at Press Ganey – responsible for the development of strategic partnerships which enabled it to realize its goals related to growth and profitability.
Dennis is currently Vice President of Educational Services at Custom Learning Systems Group Ltd., where he serves as an educator and mentor to clients across the United States and Canada as they engage in the exclusive CLS cultural transformation process. An ACHE Fellow for 15 years, Dennis is also an associate faculty member at the Universities of Indiana and Notre Dame and teaches healthcare administration at graduate and undergraduate levels.
Dan Gray began his consulting practice in 1988 to provide senior services organizations with operational auditing, direct management services, and development of community-based services. In 2002, Mr. Gray established Continuum Development Services (CDS) and has worked with more than 100 providers across the country. He regularly provides his expertise on projects with the industry's leading accounting firms and is a past Board member of two of the largest provider associations serving seniors: American Association of Homes and Services for the Aged (AAHSA) and Catholic Health Association. He is a frequent speaker at industry conventions and forums such as AAHSA, Ziegler, and National Pace Association conferences.
In his long experience in the industry, he has conducted 100+ operating reviews, achieved turnaround of two retirement communities and a large nursing home, and provided technical experience to health systems and long-term care organizations to develop PACE (Program for All Inclusive Care for the Elderly) and Lifecare-at-Home programs.
Since 1986, prior to beginning his own consulting firm, Mr. Gray served in the capacity of Vice President of Elder Services for a major health system in the Chicago area and CEO of a retirement community in Signal Mountain, TN. In those roles, Mr. Gray was responsible for implementing the strategic direction and all phases of operations of the Elderly Services division, including marketing, construction, personnel, finances, resident services, and new services in the continuum of care. In addition, Mr. Gray developed PACE ("nursing home without walls") in Chattanooga and St. Louis. He also developed the Live-at-Home program (virtual retirement community) in Chattanooga.
Mr. Gray is a licensed administrator in Tennessee and has held administrator licenses in Wisconsin, Missouri, Minnesota and Florida. Mr. Gray has a Master of Science in Long Term Care Administration from North Texas State University, Center for Studies in Aging, a Certificate (Masters Level) in Gerontology from the University of Southern California, Los Angeles, Leonard Davis School of Gerontology and a Bachelor of Science in Psychology from Bryan College, Dayton, Tennessee.
Donna Hartley has an amazing story… she is proof that one woman can walk through fire and deliver a message powerful enough to impact millions of lives. Drawing on her three life changing events of surving a fiery plane crash, Stage 3 melanoma, and open heart surgery she ignites her audience with 'firepower' to awaken their untapped potential. An international motivational speaker for 25 years, she shares her wisdom-based strategies to master life's challenges.
Dan Thurmon isn’t just a world-renowned Hall of Fame keynote speaker. He’s also an author, entrepreneur, workplace performance expert, fitness advocate, acrobat, unicyclist (even on mountains – yes, really), drummer, and is (in his late forties) learning flying trapeze!
Unique Presentation Style
Dan is known for delivering powerful, customized opening and closing keynotes in jaw-dropping style. He does handstands on podiums while discussing balance. He juggles sharp objects to teach principles of performance under pressure. He weaves through the audience on a six-foot unicycle to visually amplify principles for navigating change. You get the idea. Dan uses every bit of his passion and ability to educate and inspire his audiences. The results and experiences are unlike anything any other speaker can offer.
Dan’s philosophy can be summed up by the title of his book, Off Balance On Purpose. He believes we’ll never achieve “perfect balance”. Instead of chasing this impossible dream, we should learn to embrace uncertainty and initiate positive changes that lead to personal and professional growth. Dan’s multi-dimensional view of success incorporates quality health, strong relationships, and meaningful contributions.
Dan’s personal journey is as unique as his presentation style. He began his entrepreneurial career entertaining crowds at eleven years old, and learned fundamental lessons about business, performance excellence, and discipline. Throughout his lifetime, Dan has risen to the top of his profession by building businesses and developing vast networks of raving fans, loyal clients, and partners. He knows what it takes to employ and lead a talented team.
Education & Experience
Dan grew his business while paying his way through college at the University of Georgia. He earned a degree in Marketing and Management, graduating with honors. He has also extensively studied Personal Development, authored two books, and developed a unique methodology he teaches to audiences and clients. He has achieved the highest honors in his industry, including induction into the prestigious Speakers Hall of Fame.
Dan has worked with hundreds of clients and delivered thousands of keynote presentations on six continents. He helps organizations and individuals implement action plans and move more confidently through work and life transitions. His programs have educated and uplifted Fortune 500 companies, educators, and even troops on the front lines of battle in Afghanistan and Iraq. He’s also performed at the White House and for the Royal Sheik of Dubai.
Darrell Atkin brings the highest regard for transformational technologies—especially in healthcare—that can make dramatic improvements in the way care is delivered plus quality outcomes for patients and families.
Darrell has a passion for recruiting, mentoring, and inspiring creative, marketing, and inside sales teams. He possess a keen ability to transform emerging or complex technology attributes into effective messaging strategies with a clear focus on value and results.
Marketing priorities? It the activity does not involve enhancing the client experience or improving sales peoples’ ability to close business, it’s just not that important. Ultimately, it’s all about successful execution.
Donna Manring, DTR, Owner/Founder of Manring Consulting & Innovative Dining Solutions, has extensive expertise in training on leadership, management and team building resulting in superior customer service.
She has over twenty years of experience training on culture change, leadership strategies and employee relationship building. Donna has a unique perspective on training that promotes participants to learn,
build their skills, create action plans and be able to walk away with tips and techniques that can be applied immediately. Having worked in the health care industry for many years allows Donna the advantage to understand the challenges and rewards working in health care.
Donna’s positive attitude and winning style makes her a popular choice to inspire crowds at keynotes, educational seminars, corporations, business lectures, community events and more. Donna uses proven systems that include humor and a positive approach. Her programs receive high evaluation comments and event coordinators love to work with her. She adds quality to any conference setting or training program. Evaluations of Donna by conference attendees include; “able to apply systems and strategies in their own facilities”, “result driven systems”, “able to create action plans”, “funny, inspiring, enthusiastic, great speaker”, and “effective and has a unique way of motivating people”.
Clint Maun is nationally recognized for his innovative leadership in healthcare consulting, speaking and research. As co-founder of Maun-Lemke, Clint has over 38 years experience in healthcare management, leadership, quality enhancement and self-development programs. Clint's acclaimed leadership process, "Smooth Operations", has been successfully implemented in small and multi-facility businesses nationwide. His visions, ideas, techniques and concepts are currently at work in thousands of organizations throughout the country.
Since 1984, Maun-Lemke has concentrated on innovative ideas and techniques to improve the "people business" of the healthcare profession. As the Information Resource for Healthcare Maun-Lemke consults and speaks on staff retention, turf/team issues, mergers, marketing, leadership, strategy, and change. Our strength is optimizing employee effectiveness with programs targeted to the 3 "C's" of healthcare... Customers, Co-workers and Collaboration.
Learn the specific implementation process to ensure the 7 Keys are attainable and sustainable on an ongoing basis for all individuals associated with the organization. Realize that personal success in healthcare is possible through the 7 Keys approach.
Learn the 7 Keys to unlock the secrets of success in a healthcare organization. See first-hand how to implement necessary success techniques while ensuring those around you achieve the appropriate balance. Experience purpose and happiness in your career.
What if one simple question could change your patients' experiences? This is the secret Colleen Sweeney enthusiastically shares as she takes you on a journey through the thrills and frustrations she experienced as director of customer service while leading her hospital’s service excellence initiatives – and she’ll tell you about the random patient encounter that forever altered her improvement mindset.
Over a period of three years, Sweeney interviewed more than one thousand people about their greatest health care fears, forming the basis of the Patient Empathy ProjectSM. Her research led her to develop the Top 11 Patient Fears list and the concept of “clinicaphobia.” In addition to hearing about results, you’ll also see provocative artwork from the postcard project that accompanied the interviews.
With her research as a backdrop, you’ll learn about the Patient Experience Pyramid, a tool useful in improving your own patients’ experiences or those of staff in any department in your organization. You’ll hear about a childbirth unit that created a patient fear index and successfully incorporated its use into an electronic medical record as part of each patient’s care plan. You’ll walk away with numerous easy-to-implement (and fun!) ideas.
Sweeney’s talk ends with a surprising – and unforgettable – twist.
Colleen Sweeney conceived and conducted the Patient Empathy Project, a three-year research study. She discovered that 96% of all patients have serious fears about health care and coined the term clinicaphobiaSM to describe the phenomenon. At Memorial Hospital, South Bend, Ind., Sweeney also served as director at the School of Innovation, which realized a 3:1 return on investment by utilizing the collective genius of its employees.
Balancing Your Life in the Midst of Change and Chaos
Would you describe your life as sane and satisfying or crazy and chaotic? Overloaded people often abandon the key self-care practices that bring relief and help them cope in stressful times. The resulting situation is unhealthy, unnecessary, and unsustainable. During this fun, lively, and engaging presentation, you’ll find ways to make vital adjustments to your personal and professional life to handle the decisions and requests bombarding you from many angles. You’ll learn that balance isn’t a luxury but a necessity for ensuring an energizing personal life, a positive practice environment, and a rewarding career.
Cheryl Boldt is a Registered Nurse and Licensed Nursing Home Administrator with over 40 enjoyable years of experience in frontline and leadership roles in healthcare.
Cheryl started as a Red Cross Volunteer, became a CNA and then a Charge Nurse. Throughout her career she had the opportunity to be an Acute Rehab Nurse, a Skilled Nursing Facility Director of Nursing, a Sub‐Acute Administrator, and a Long Term Care Multi-Facility Consultant and Supervisor of Consultants.
For the last decade Cheryl has worked with Maun‐Lemke as a consultant and speaker and has expertise in a variety of areas including Nursing Leadership, Revenue Enhancement, Quality Improvement, and Employee Retention.
Cheryl has a proven track record of working with front‐line teams nationwide in a variety of healthcare settings to help those teams achieve their organizational improvement goals.
Nurses Leading the Day
Licensed Nurses are the 24/7 leaders in healthcare. One could say that “LIFE is literally in their hands.” Healthcare customers put the licensed nurse on center stage and rely on the nurse to do the right thing. By default, this means they count on nursing to lead others in doing the right thing.
Bruce Lee is President of Encore Seven Inc., a training company he founded with his wife, Toni. Bruce’s training objective is to assist individuals and organizations to improve their leadership performance, increase market share and enhance employee and customer satisfaction - creating a culture where customers and staff do not want to leave!
His program specialties are Employee Retention, Customer Satisfaction, Teleseminars, and Inspirational Keynotes
The soft skills of recruitment and retention to engage and motivate your talent
How to be inspired with a take-charge attitude
An inspiring tribute to "Nurse Angel" healthcare professionals
Dr. Bruce Spurlock works with physicians and health care executives to create state-of-the-art clinical management and patient safety programs. Using his experiences as a leader in California quality initiatives and operational expertise in patient satisfaction, error reduction and quality systems analysis, he helps organizations develop results-oriented, quality programs. He is a nationally known speaker on a variety of health care topics.
Can’t we all just get along? Overcoming the Challenges of Teamwork in a Fragmented Health System Building the skills and enriching the environment for successful teamwork.
Building Safe Systems – How to Develop the Culture, People and Processes to Improve Patient Safety Explore the transformational approaches in making an institution a “Highly Reliable Organization.”
High Tech Strategies for High Touch Recruitment & Retention The marriage of technology with patient centered care is a winning model for the effective development of a stable prosperous workforce.
Brian Lee is one of North America's leading voices in the fields of Patient Satisfaction, HCAHPS, and Nurse and Employee Retention. He is a best-selling author and sought-after presenter in the healthcare industry (having presented all over North America, and 14 countries worldwide).
His publications include "Keep Your Nurses for Life", "Satisfaction Guaranteed", and "How to Satisfy Every Customer, Every Time." In addition, he has published more than 60 audio and video training programs, including "Essential Secrets to Become the Healthcare Employer of Choice." As the CEO of Custom Learning Systems Group LTD, Brian and his team have led hundreds of hospitals and healthcare organizations through the journey to service excellence.
Known as Healthcare's "Mr. Loyalty," Brian not only educates his audience on the how-to's of patient, staff, and physician loyalty (a particularly important subject in this era of HCAHPS and Value-Based Purchasing), he also inspires hope and commitment, resulting in a renewed passion for care-giving.
Inspiration to Lead, Solutions to Succeed There’s an old saying, “The speed of the Leader is the speed of the team.” In a world where health care reform is forcing controversial change, every health care provider must be a care giver and a care leader. Brian will provide insights, examples and tools to inspire everyone to lead with accountability, passion and speed.
The Leadership Factor in Value-Based Purchasing: Team based strategies to become the hospital of choice In a tough economy and a world of dramatic change, Brian explains how personal leadership and team empowerment can transform outcomes.
Beverly Kaye is the founder and CEO of Career Systems International and is one of the nation’s leading authorities on career issues in the workplace. A dynamic and committed keynote speaker, Beverly’s presentations engage participants, stimulate learning and inspire action.
Beverly has spent years researching corporate strategies for developing, engaging and retaining knowledge workers.
During the last two decades, she has worked with a host of organizations to establish career development systems and coaching interventions. At the same time, she has been a strong proponent of the need for employees to manage their own careers.
So where does a manager begin when it comes to keeping good people? Dr. Kaye can take the guesswork out of employee retention by explaining 26 hands-on strategies – literally, from A to Z – that any manager, supervisor, or team leader can put to use now.
It’s an inexact science, to be sure. Yet recent reports from companies like Southwest Airlines and Sears show that turnover and customer service are inversely related – that is, the lower the turnover, the higher the customer satisfaction and retention and, ultimately, profitability. Dr. Kaye can discuss the common sense behind keeping employees and customers and how to make it common practice.
Dr. Alan Rosenstein is currently Vice President and Medical Director for VHA West Coast, Pleasanton, CA.
He is noted for numerous publications, lecture, seminar presentations and national and international consultation experiences in the areas of performance improvement, information management, decision support, performance profiling, health economics, resource and case management, technology assessment, outcomes analysis, nurse- physician relationships, organizational dynamics, physician engagement and physician leadership, quality improvement and cost-effective care.
He will discuss the positive attributes of effective communication and collaboration in improving patient safety and quality outcomes of care, raise awareness as to the status, prevalence and significance of nurse, physician and staff disruptive relationships and address the barriers to effective communication.
Over 13,000 babies around the world were deformed in the early 1960s because of a morning sickness drug, Thalidomide. Alvin Law was born without arms after his birth mother, thinking it was completely safe, used just a couple of the tiny pills and their lives were forever altered.
Yet, what may have become a tragic life-story did not turn out that way. Today, Alvin is not only a completely independent, remarkably successful professional speaker, but proof that out of nothing can arise one of the most inspiring stories you will ever witness.
Drawing on 25 years experience as a speaker, but more importantly 45 years experience living life without arms, Alvin presents what he calls Alvin’s Laws of Life. Using vivid imagery in telling his life story, Alvin’s exploration on Attitude, Learning, Value, Imagination and a Never Give Up Approach shows not how he overcame the immense challenges brought on through being born without arms, but how everyone can overcome their own challenges in life.
Alan Vengel has provided his services to companies for over 20 years as a consultant and speaker on Leadership Training, Influence and Negotiation, and Talent Retention and Career Development.
Vengel has developed and is a master trainer for the highly acclaimed skill building courses The Influence Edge™ and The Negotiation Focus™. When employees apply Alan’s methods, they're able to get work done faster, form stronger alliances, reduce conflict, relieve stress, and negotiate their way through situations that would previously have stopped them dead in their tracks.
Vengel’s strategies aren’t based on manipulation. Instead, they're based on ethical, relationship-building principles.
The Influence Edge®: Getting Work Done Without Authority People aren’t born with influence skills. They must learn them. Using a systematic approach to making people more persuasive and influential, Vengel Consulting Group, Inc. has developed a suite of influence development and communications courses. Salespeople, customer service representatives, project managers, corporate leaders, IT professionals, and others have discovered that our courses are effective and powerful, delivering proven results.
Negotiation Focus® is a one- or two-day skill building workshop in which participants quickly learn new behavioral tools that they can put to immediate use to more effectively negotiate the outcome of events. The techniques participants develop provide them the necessary skills to achieve better agreements and longer lasting relationships.
Dr. Ava Fluty knows how to get and keep an audience’s attention and make the day a productive learning experience. She holds a bachelor’s degree in education, a master’s in administration and supervision, and Doctorial Degree in Naturopathic Health. She has the latest information, theories, and techniques at her fingertips.
As a successful business owner of several companies, Ava understands and has first hand experience of the necessity for your employees to be motivated, enthusiastic, and eager to lead for you.
As a national/international trainer Ava has trained in Indonesia, Singapore, Hong Kong, and all over the United States, on time tested skills of communication and service.
Delegation is essentially the art of accomplishing organizational goals with and through others. Successful delegation involves focused goal setting and effective follow-up and monitoring.
The rules for work are changing. We are no longer judged solely by how smart we are or our level of expertise. More and more, employees need to develop a rounded set of skills to succeed in the workplace. Without the skills to perform at this new level, your staff will move at half-speed-creating bottlenecks, losing focus, causing conflict, and slowing down the entire organization. Dr. Ava Fluty provides keynotes and trainings to address this new reality. The result is organizations that are ready for changes, that communicate effectively, that complete projects on time, that resolve conflicts, that meet and beat customer expectations, and that get out in front and stay there!
Al Walker has been in the speaking, training, and consulting business for over 30 years and has spoken throughout the USA, Canada, Mexico, and Europe. He is a past president of the National Speakers Association, is a Certified Professional Speaker; he’s been awarded with the CPAE, Council of Peers Award for Excellence – Speakers Hall of Fame and received The Cavett, the highest award presented to one member of NSA each year.
World Fit to Lead In Through humorous anecdotes and stories, Al delivers the driving message that in order for us to have a world fit to live in, we must first have a self worth living with and a philosophy to live by. Al defines exactly what it takes to have a 'self worth living with', and how knowledge, skill, and attitude contribute to that goal.